“We feel that your reaction is heavy handed and unhelpful especially in the current business climate. We are a small young business and as you are aware trading conditions are tough for all. In the past 12 months we have managed to increase our workforce from 7 to 12 employees, which I am sure you will agree is a significant achievement given the difficult and uncertain times we find ourselves in. To be penalised to the tune of nearly£2,000 for in effect being one day late with a VAT payment is in our opinion unreasonable. As the bank statement shows the payment left our account on 5 May. Should you impose this penalty it will seriously affect our cash flow and put on hold our plans for any further investment in the short or medium term. We are, in the words of David Cameron, “all in this together” and would ask you bear this in mind and show a little understanding and leniency when considering this appeal. Our latest VAT payment left our account on 1 st Aug and trust it was received by HMRC well before due date.”