“Between 16 th and 18 th November 2010, a telephone call was made by Mrs MacPherson who spoke to a male representative of H M Revenue and Customs since the 09/10 liability of£7,516.07 had not been paid by the due date and was not affordable in one lump sum. Mr MacPherson made a further call and spoke to a female representative. I was told that no surcharge would arise, providing outstanding VAT was paid up by the end of the next quarter which it duly was. On 26 th April 2011, HMRC Debt Management and Banking wrote to us to demand£1,597.30 . Upon telephoning HM Revenue & Customs, it was discovered that this sum related to a 10% surcharge for 09/2010 and a 15% surcharge for 12/2010 VAT liabilities. With regard to the 12/2010 surcharge, given the economic conditions , the liability for that period of£5,638.03 was not affordable due to cash flow difficulties but was paid by instalments by the end of the next quarter.£2,000 was paid on28 February 2011 ,£2,000 on14 March 2011 and the remaining balance of£1,638.03 was paid on23 March 2011 . Once again the payment pattern was identical to that of the 09/2010 instalment plan and we understood that the surcharge would not be due since an agreement had been reached to settle the liabilities by instalments”. “We would like to underline that given the economic downturn, our small business’s cash flow has struggled, employee numbers have reduced and time taken to recover our debts has been pushed to the limit, hence the reasons for having to delay the payment of our VAT liabilities. Our VAT liabilities for the period 03/2011 were paid on time and we believe that our VAT history until September 2010, was satisfactory.”