“We confirm our acceptance of AXA’s offer to refund all premiums paid in respect of our Lifetime Care policies, plus interest at the rate of 8% simple per annum, in full and final settlement of our complaint.”
“In the circumstances affecting the above policies, being investments in lifetime care, we wish to acknowledge that the offer contained in our letter of20 December 2007 was on the basis of the surrender of the policies in consideration of a sum representing the premiums paid plus notional interest at 8% simple per annum.”
“Further to our previous correspondence, I am writing to clarify the basis upon which your complaint against AXA was resolved. Whilst your complaint was awaiting a review by the Ombudsman for the purposes of a formal decision, AXA offered to pay you an amount equivalent to your single premiums, plus interest at the rate of 8% simple per annum (from the start of your policy) in an effort to conclude matters. As you accepted AXA’s offer, the complaint was closed before the Ombudsman had the opportunity to comment on the merits of your complaint (including whether or not your individual policies were ‘mis-sold’). I trust that this clarifies the position. If you have any further questions please contact me.”
“ ’the essence of interest is that it is a payment which becomes due because the creditor has not had his money at the due date. It may be regarded either as representing the profit he might have made if he had had the use of the money, or, conversely the loss he suffered because he had not that use. The general idea is that he is entitled to compensation for the deprivation’.”
“what about other forms of redress? Occasionally we may require that an investment should be “rescinded” (unwound back to the beginning) – for example, if the complaint involves a protection policy with little or no investment value. In these cases, we are likely to award a refund of premiums with interest added at a rate of 8% simple.”