“when I spoke to your colleagues by phone on receipt of the first penalty notice, I explained the situation, they understood fully and told me they would reissue the paperwork for me to complete and return within fourteen days. They said that as long as I followed this process then the fine would not apply. I followed your instructions clearly and returned the completed paperwork promptly within seven days of receipt.” 13. HMRC’s Statement of Case says: “on receipt of the penalty notice the appellant contacted HMRC to advise that he had PAYE income only for 2009/10. Based on such information, the HMRC adviser would have advised that as tax would have been paid under PAYE, no tax liability would have been due at31 January 2011 and so the penalty would be capped at ‘nil’. This is because for personal late filing penalties, when a complete personal tax return proves that the unpaid liability at the filing date was less than the penalty imposed, then the penalty will be reduced to the figure of the unpaid liability. However, when the appellant’s SA return was processed, an underpayment of tax of£155.40 arose because the incorrect tax code had been used by the appellant’s employer. As this liability amount exceeded the penalty of£100 , the penalty remains chargeable.”