“As regard to us writing in to ask for our tobacco, we wrote a letter to Customs requesting the return of our goods. We had no reply so assumed it was being dealt with. Having never been in this position before we did not no the length of time it would take to deal with our request.” ... “These actions have cost us dearly, financially and character wise, we ask that you look at the events again and reconsider your decision.”
“We are not happy that you have assumed we are smugglers. We are not sure what we can do to reverse this decision as it is impossible for us to prove we are not smugglers and in the law of the land your evidence is superficial hearsay and would not stand up in court. We feel aggrieved that no course of defence is available to us to clear our names. All we have is the vague hope that our case will be reviewed more leniently.”
“[UKBA] shall not be required under this section to review any decision unless the notice requiring the review is given before the end of the period of forty-five days beginning with the day on which written notification of the decision, or of the assessment containing the decision, was first given to the person requiring the review.”