“Neither Mrs or Mr Akin were aware that an online Partnership Return required special software to complete online...nor did they receive any information that special software was required. Mr Akin received a “fine” notice and was advised to download a paper Partnership Return. This was completed and posted...on 30 th April. Mrs Akin then received duplicate partnership return in the post on 7 th July and this was completed and posted...on 16 th July.”
“We did make a mistake when we tried to send our Return via the internet without using 3 rd party software. Clearly our agent missed the information regarding needing 3 rd party software...When we found out that the tax office was three months behind on their post etc we downloaded a copy from the internet and forwarded this on to our agent. Our agent sent this to Portsmouth on 30 th April 2010. We eventually received our Tax Return in the post at the beginning of July. We forwarded this to our agent and asked her to send another copy for us just to make sure that they did receive it this time, this was sent on 16 th July...both of these were sent in the allowed time...after all our efforts...the tax office is saying they never received the downloaded copy or the photocopy in April and July but only received another photocopy...on the 13 th Sept 2010...the only conclusion...is that with the tax office being so far behind...they were lost. It is not fair that we are being penalised...”
“The last year we need you to complete a tax return for is the year ended5 April 2010 ...We do not intend to issue further tax returns to you...but if you have any tax returns outstanding you must file them now at www.hmrc.gov.uk or send us a paper return.”