“(1) Import duties or export duties may be repaid or remitted in situations other than those referred to in Articles 236, 237 and 238: - to be determined in accordance with the procedure of the committee; - resulting from circumstances in which no deception or obvious negligence may be attributed to the person concerned. The situations in which this provision may be applied and the procedures to be followed to that end shall be defined in accordance with the committed procedure. Repayment or remission may be made subject to special conditions….”
“ 3.1 What are the special situations? You can claim repayment or remission of import duty and VAT on the goods imported when they are: … (l) entered to a system of duty relief which is refused through no fault of the consignee: - eg where relief under a tariff quota is claimed but refused because the quota has been exhausted.”