“Following to our conversation over the phone, we have been advised to write the request to you to change the effective date as stated on the Certificate of Registration. Please note that the registration date should be01/03/2007 and not29/11/2006 . If you have any queries please direct these to us.” 21 Customs Officer Mr Gareth Stephen replied to the Accountant’s letter on6 February 2007 and the relevant part of the letter reads as follows : “I am writing in response to your letter of 17/01/07 requesting an amendment to your effective date of registration. I have to advise you that, under the provisions of paragraphs 5, 6, 9 and 10 of schedule 1 to theVAT Act 1994 we are not obliged to amend the effective date of registration which was based on the information you supplied on form VAT1 Application for VAT Registration. The only circumstances where we may vary your date of registration is if : — there has been a departmental error during the registration process; or — information comes to light to indicates that you were liable to be registered from an earlier date There is no evidence to suggest this and no other sufficient grounds have been supplied to support the request to change this date Therefore on the basis of the information supplied on your application dated29/11/2006 your effective date of registration must remain as29/11/2006 . If you disagree with a decision made by HM Revenue and Customs you can ask for it to be reconsidered, You should so this if you can provide further information, or there are facts which you think may not have been fully taken into account …”
“75. The “prior decision” was flawed in our judgment because the Commissioners’ obligation to act reasonably precluded them from unilaterally treating an appal against registration as a request for amendment of an effective date of registration, without taking steps to ensure that the appellant (or his representative) understood the difference between the two. The difference is material in that on an appeal against a refusal to amend an effective date of registration, a tribunal can only direct a further review. Furthermore the issue on an appeal against refusal to amend an effective date of registration is concerned with the internal implementation by the Commissioners of an unpublished policy, and to that extent it is inevitable that the dissatisfied trader is fighting, at least to some extent, in the dark. The “prior decision” gave rise to an unjustified inequality of arms between the parties and was for that reason flawed. ”