“I was experiencing health difficulties during the relevant period (Exhibit B1), which I did communicate to Ofsted. My request for inspection deferral was made in good faith based on genuine medical issues. I did not refuse inspection; I only needed reasonable time to recover. I was not childminding during the relevant period due to lack of children, caused by fluctuating demand due to parents working from home”. 8.5. In the Appellant’s second witness statement, she stated: (a) “I refute the assertion that I was unwilling to be inspected. Any delays arose solely from genuine illness”. (b) “My availability was limited by documented medical needs”. (c) “I never refused inspection; I requested deferrals strictly due to illness”. (d) “I have acted in good faith throughout and communicated consistently with Ofsted”. (e) “My temporary health condition should not be interpreted as unwillingness or unsuitability”. 8.6. In cross examination Ms Kohn took the Appellant through the chronology of contact attempts set out in the Notice of Decision (MB/H72). Of particular note were the following: (a) On7 February 2022 the Respondent sent the Appellant a letter setting out its concerns that the Appellant had not submitted her DBS application or supplied the Respondent with evidence of childminding in the last three years. The letter included that the Respondent had contacted the Appellant four times by email between13 December 2021 and18 January 2022 and that the Appellant had not responded to any emails. (b) On11 February 2022 the Appellant did contact the Respondent and discussed these concerns with an Early Years Regulatory Inspector. (c) On23 March 2022 the Respondent served the Appellant with a welfare requirements notice. (d) On28 March 2022 the Appellant supplied the Respondent with the required information and evidence to demonstrate that the actions were met. (e) Between12 May 2022 and19 July 2022 , the Respondent made nine further attempts to contact the Appellant by telephone call and sent five letters/emails requesting that the Appellant contact the Respondent to arrange her inspection. (f) The Appellant contacted the Respondent on27 July 2022 by email and the Respondent replied to that email and provided the Respondent’s contact number. (g) On15 August 2022 the Respondent made contact with the Appellant and the Appellant confirmed that she had no children on roll and was not available until9 September 2022 . The inspection was arranged for this date. (h) On8 September 2022 the Appellant emailed the Respondent and provided a sick note from her GP confirming she was off work unwell for the next month. The Respondent deferred the inspection due to the Appellant’s illness, until7 October 2022 . (i) In October, the Appellant sent in a further sick note from her GP that stated that the Appellant was unfit for work due to 'stress related' reasons until15 October 2022 . (j) In December 2022 the Respondent served the Appellant with a further Notice Of Intention due to non-payment of fees. The Appellant contacted the Respondent in January 2023 and paid the fee. The NOI process was ceased. (k) Between January 2023 to March 2024, the Respondent made extensive attempts to engage with the Appellant to arrange her inspection. (l) In September 2023, the Respondent issued the Appellant with a 'non-contact letter', setting out the Respondent’s concerns that the Appellant had not made herself available for inspection and listing all of the contact attempts that the respondent had made. (m) Following receipt of this letter in September 2023, the Appellant contacted the Respondent and was informed that an inspector had been trying to contact her to arrange her inspection. The inspector then made further attempts to contact the Appellant in October and November 2023. (n) The Respondent then sent a second non-contact letter. The Appellant replied stating that she was not available for inspection as she suffered a family bereavement and wished to delay her inspection. (o) Between December 2023 and February 2024, the Respondent contacted the Appellant five times by email and telephone call, including sending a text message before each attempted telephone call as had been requested. (p) On7 March 2024 an inspector attended the Appellant’s premises unannounced to complete her inspection, however, found that nobody was present. The inspector hand-delivered a further non-contact letter. (q) On18 March 2024 the Appellant contacted the Respondent regarding the hand delivered letter. The inspection was arranged for19 April 2024 and was completed on that day. 8.7. When the majority of these dates and contact attempts were put to the Appellant, the Appellant claimed to have no or very limited memory of them. 8.8. When asked to confirm which family member it was that had sadly passed away, the Appellant was unable to provide precise details. She had to visibly pause in an attempt to remember. During the hearing we were told that up to 5 different family members had died including the Appellant’s mother, her auntie, her mother’s twin (who was a different person to her auntie), her mother and also her father in-law. Yet the Appellant was unable to provide the most basic details as to the circumstances of their passing e.g. the years in which they died. 8.9. The Respondent relied on the evidence from Mrs Geoghegan (paragraph’s 11 to 51 of her witness statement) which set out the multiple attempts that Mrs Geoghegan made to contact the Appellant. Starting at paragraph 25 of her witness statement, Mrs Geoghegan explained that the Appellant was scheduled for a reinspection around a year after the inspection in April 2024. Mrs Geoghegan made the following contact attempts: (a) On12 March 2025 , Mrs Geoghegan attempted to contact the Appellant by phone and e-mail. (b) On28 March 2025 the Appellant replied to Mrs Geoghegan’s email confirming that she had not resumed childminding or completed the actions set at the last inspection. (c) On31 March 2025 , Mrs Geoghegan scheduled the Appellant’s reinspection for2 April 2025 . The Appellant replied to say she was not available on that day. (d) On13 April 2025 , the Appellant replied to Mrs Geoghegan and explained that she would not be available for an inspection as she was sick. (e) On14 April 2025 , Mrs Geoghegan replied and stated that she would request a deferral on the Appellant’s behalf. The deferral request was refused. (f) On24 April 2025 , Mrs Geoghegan e-mailed the Appellant and requested that the Appellant provide more information about her illness and when she believed she would be well enough for an inspection. She explained the deferral process again and that the inspection must be completed by30 April 2025 . (g) On24 April 2024 the Appellant replied by email stating that she would not be available for an inspection before30 April 2025 as she was unwell. 8.10. Mrs Geoghegan explained in her second witness statement (paragraphs 3 to 15) the following: (a) On5 January 2026 , Mrs Geoghegan attempted to contact the Appellant to arrange an inspection. She provided a link to the Respondent’s deferral process so that the Appellant could have used this guidance if a deferral was needed. (b) On5 January 2026 , the Appellant replied stating they she was out of the country and would make contact when they returned. The Appellant did not request an inspection deferral or provide any other information, including when they would return. (c) On6 January 2026 , Mrs Geoghegan sent an email to the Appellant to find out if the Appellant wished to request a deferral of her inspection, including an end date, so that the inspection deferral request could be submitted. The Appellant did not reply to Mrs Geoghegan’s e-mail. (d) On12 January 2026 , Mrs Geoghegan sent a further e-mail to the Appellant. She requested that the Appellant replied to confirm when she would be returning home so that the inspection deferral could be requested and the inspection scheduled. She also reminded the Appellant that inspection deferrals must be applied if the inspection cannot be completed. (e) On12 January 2026 the Appellant replied and confirmed that they arrived in the United Kingdom “yesterday”