“We only became aware of the penalty on18th August 2025 , when delayed post, originally sent to a neighbouring office in our shared building, was passed on to us. This included a letter dated11th June 2025 notifying us of a fixed penalty charge, but we never received any prior correspondence informing us that a declaration of compliance was required. It is therefore our understanding that the initial notice was either never sent or never delivered. As soon as we received the letter, we submitted the declaration immediately and contacted The Pensions Regulator to confirm receipt. During this call, we were told the penalty had not been escalated, nor would it be escalated during our appeal. We later submitted an appeal, but were informed 7 days later it would not be reviewed because it was submitted more than 28 days after the notice, something that was impossible, as we only became aware of the issue on 18th August. We were also notified, unexpectedly, that the penalty had been escalated to£2,000 , despite previous assurance that it had not. As a small business with limited resources, we find this deeply unfair and financially punitive. We have acted responsibly and transparently at every stage, and we believe that this escalation was both unjustified and avoidable had the original communication been received. We respecfully request that you take our circumstances into account and consider the burden this unexpected penalty places on a small operation like ours. We respectfully request that the£2,000 escalation penalty be removed, and confirm we are prepared to settle the£400 fixed penalty as a gesture of goodwill and in recognition of our responsibilities as a small business.”