“The initial penalty was raised as payment was thought to be unpaid. The payment was made on time but was not confirmed to the pension regulator due to an issue with the Nest scheme. The payment was allocated to an exception schedule (issue with their system of which I was unaware). As soon as possible I dealt with the issue by providing bank statements as evidence that the payment had been made on time. This was verified by Nest and accepted by the Pension regulator. I do accept that the time limit was exceeded, but was unaware and did put every effort into resolving the issue as soon as I could. There was a gap in any correspondence between August 2023 and a debt recovery notice dated22 March 2025 . During this time, I was under the impression that no further action was required. I responded immediately to this notice and it was explained that sometimes there is a delay. It is worth noting that the amount shown on this notice was incorrect. I do not think the original penalty should have been issued as the payment was made on time and I was unaware of any issues on departure.”