“All I can say is that I am very disappointed with this decision. I do not think it was a big ask to request that you resend the paperwork to the named person at [name and address redacted] because at the time the original documents were sent there I did not know her name. I feel this was a very simple request and had even offered to pay the postage. In the meantime, these neighbours continue to harass us with their video camera pointing directly into our garden, thereby invading our private space, surely this is wrong?”
“I understand you remain concerned about your neighbour’s use of CCTV and wish for us to contact them again, addressing our correspondence to the named occupant. Part of our role is to consider complaints from individuals who believe there has been an infringement of the data protection law. As previously noted, when we receive a domestic CCTV complaint, we will write to the address of the CCTV Operator to remind them of their data protection obligations.In this case, we contacted the CCTV Operator in October 2022 by writing to the address provided. We provided compliance advice and informed them of their data protection obligations when capturing images beyond their own boundaries. Therefore, there is no further action we would look to take in relation to this matter and we do not consider it appropriate nor proportionate to contact the CCTV Operator again. I appreciate you will be disappointed with this response and I am sorry that I cannot be of any further assistance. However, if you are concerned about my handling of this case, you can ask for it to be reviewed. To do this, you should compete the complain about us form on our website and return it to us within three months. You have also asked for details of our governing body so that you can make a formal complaint. If you believe that the ICO has provided you with a poor service, or if you believe we have not treated you properly or fairly, you can complain to The Parliamentary and Health Service Ombudsman (PHSO). All complaints to the PHSO must be made through an MP. However, you must first exhaust our complaints process before taking any concerns to the PHSO. I hope this information is helpful to you.”