"… This case revolves around the question of Mr Barca's temper. It is not only agreed, but also an essential element in the defence, that he has a very short fuse, gets angry when he considers that things have not been done correctly and he shouts and swears…"
"22. From the body of evidence, and leaving aside all questions related to discrimination or harassment at this point, we find that Mr Barca is unusual in the shortness of his temper. He gets angry and he loses control when he suspects that his staff have been incompetent. His loss of control can sometimes be volcanic. He erupts into a torrent of abuse, liberally spiced with very bad language, as recorded above. He accepts that he was 'flawed' in this regard. He has other sides to his personality and witnesses have said that he can be kind and generous towards others. He will praise good work. However, the violence of his outbursts has been amply demonstrated in the evidence that we have received."
"63. There is no question that the Second Respondent's behaviour was unconscionably boorish. It is, nevertheless, a fair assessment of the evidence that he 'treats everyone rudely if they make a mistake', as Ms Hodgkin submits, using a certain degree of understatement. It is the Claimant's misfortune that she found herself in such an offensive environment, but the essential question for all the harassment claims is whether the unwanted conduct related to a relevant protected characteristic. For the most part, it did not. To give an example, calling the Claimant 'fucking stupid' does not relate to her gender and the evidence is that anyone in the office whose conduct fell short of Mr Barca's standard received the same abusive description. It is indefensible, grossly offensive, relevant to a claim for constructive unfair dismissal, but it is not harassment in law. 64. The consequence is that this will dispose of the harassment claims, save where there is a comment, abusive or otherwise, which amounts to 'unwanted conduct related to a relevant protected characteristic.' …"
"69. We accordingly consider that the age-related harassment is made out in respect of [issue] numbers 6, 8, 12 and 17 only. These comments were related to age. They had the direct effect of creating a degrading or offensive environment for the Claimant. It is reasonable for the Claimant to have formed the view that it had that effect, indeed it seems to us obvious that the effect of these comments was to demoralise her. We reject the submission that she was oversensitive to an extent that put her outside the statutory protection. In our view, Lily [Raj] was prone to make intermittent criticism related to the Claimant's age which falls within the provisions of section 26 [of theEquality Act 2010 ]. Where the age allegations made by the Claimant otherwise appear, we have concluded that the evidence is too imprecise or generalised for her to succeed in establishing tortious conduct. 70. Mr Barca was unrestrained in abusing employees. The instances where he engaged in unwanted conduct related to gender are two: where he called the Claimant 'a stupid cow' (24 April 2016 , paragraph 51 above) and 'a stupid cunt' (January 2016, paragraph 40). There is no question that these remarks had the effect of creating a degrading and hostile environment for her and no defence can be raised on the basis of the reasonableness provision of the section."
"76. We conclude that this is a classic case in which the Omilaju principles apply. There had been a long accumulation of abuse of the Claimant, during the course of which some tortious acts can be identified in terms of harassment. However, after some gaps in the chronology the Claimant finally snapped, and her health went into decline, on or after1 June 2016 . Taken in conjunction with all the earlier acts there was a breach of the implied term of trust and confidence. This was therefore a last straw, in the sense recognised in employment law, and the Claimant was entitled to resign and claim a constructive dismissal. 77. Where the discrimination claim fails is that it has not been established, and we are unable to conclude that the resignation was the result of the harassment or was otherwise because of the protected characteristic of gender. The catalogue of abuse and swearing directed at the Claimant was substantial and relatively prolonged, over a period of some months. It was this that, in our view, finally ground the Claimant down. That there were acts of tortious harassment along the way does not mean that her resignation and constructive dismissal were because of gender (or age). These incidents and the protected characteristics were incidental to the real reason for which she resigned, which was the constant barrage of abuse, principally from Mr Barca, and most of which did not infringe the Equality Act. We would, accordingly, hold that the constructive dismissal was not an act of direct discrimination. To the extent that any claim of harassment is being made, this must fail, as section 39 does not apply to harassment. In any event, on our findings there is no possibility that harassment could apply to the resignation. 78. It follows that the Claimant succeeds only in respect of the harassment related to sex and also harassment related to age, as identified above. There will be a need for a remedy hearing unless the parties can agree terms…"
"1. This was the Remedy Hearing, the decision on liability having been promulgated on6 February 2018 . It is important to note at the outset that the Second Respondent's behaviour towards the Claimant during the course of her employment… was in many respects offensive. However, the Tribunal upheld the claims of direct discrimination only in limited respects. Although the environment was offensive, we accepted that the Second Respondent treated everyone in the office poorly, particularly if he considered that they had made a mistake: see paragraph 61 of our conclusions. We said that '… the essential question for all the harassment claims is whether the unwanted conduct related to a relevant protected characteristic. For the most part, it did not'. The example that we immediately gave there was that calling the Claimant 'fucking stupid' did not relate to her gender and we accepted that anybody who Mr Barca thought had made some form of error would be subject to the same behaviour. As we observed, such abuse directed towards employees was 'indefensible, grossly offensive, relevant to a claim for constructive unfair dismissal, but it is not harassment in law'. (Paragraph 63). This is an important preliminary consideration and we will return to the detail of what we found to be actionable and tortious behaviour. 2. As to constructive dismissal, we had no difficulty in finding that the conduct of complained of overall amounted to repudiatory conduct. We noted the gaps in the chronology between about18 March 2016 and 24 April and also between then and1 June 2016 . We concluded that the final incident of swearing and shouting on 1 June was the reason why the Claimant resigned. In terms of constructive dismissal, we said that this was a classic Omilaju case and that there had been a long accumulation of abuse of the Claimant. During the course of that abuse some tortious acts could be identified in terms of harassment. We concluded that there was a breach of the implied term and that what happened on 1 June was a last straw that entitled the Claimant to resign. Nevertheless, we were unable to conclude that the resignation was the result of the tortious harassment or was otherwise because of the protected characteristic of gender…"
"… this is a case where the psychiatric illness is properly divisible and where the cause of that illness is the overall level of abuse suffered by a vulnerable employee. The tortious acts of harassment give rise to injury to feelings, but did not cause the illness. They were incidental."
"50. The Claimant claims£40,000 in the upper Vento band. The Respondent [sic] places compensation in the lower band. It is said by the Respondent [sic] that: (a) the non-tortious acts more greatly injured her feelings; (b) she took the acts of harassment in her stride at the time; (c) the Claimant often got on with Lily [Raj]; (d) she could stand up to Mr Barca and even demanded payment if she were to receive future abuse. 51. We do not find these arguments convincing. Just because there was a catalogue of abusive conduct does not mean that the Claimant was either not hurt in her feelings, or not substantially hurt, by the acts of harassment. The fact that she had carried on working at the time of harassment does not dilute this. Nor does the fact that she often got on with Lily mean that the discriminatory comments did not upset her. The last point made by the Respondent [sic], concerning the Claimant's suggestion of a tariff of compensation, is especially weak, since the letter is a little bizarre and, if anything, points to the extent of her hurt feelings. 52. The date of the ET1 is 1 [sic] October 2016 and this means that we start with the original Vento figures. As Mummery LJ said in that case[2002] EWCA Civ 1871 : 'Although they are incapable of objective proof or measurement in monetary terms, hurt feelings are none the less real in human terms. The courts and tribunals have to do the best they can on the available material to make a sensible assessment, accepting that it is impossible to justify or explain a particular sum with the same kind of solid evidential foundation and persuasive practical reasoning available in the calculation of financial loss or compensation for bodily injury… Striking the right balance between awarding too much and too little is obviously not easy.' 53. As to the 3 bands, the top band should normally be reserved for the most serious cases, such as where there has been a lengthy campaign of discriminatory harassment on the ground of sex or race. The middle band should be used for serious cases, which do not merit an award in the highest band. Our assessment is that is where this case falls. 54. We also note the important citation from HM Prison Service v Johnson[1997] ICR 275 as follows: '(i) Awards for injury to feelings are compensatory. They should be just to both parties. They should compensate fully without punishing the tortfeasor. Feelings of indignation at the tortfeasor's conduct should not be allowed to inflate the award. (ii) Awards should not be too low, as that would diminish respect for the policy of the anti-discrimination legislation. Society has condemned discrimination and awards must ensure that it is seen to be wrong. On the other hand, awards should be restrained, as excessive awards could, to use the phrase of Sir Thomas Bingham MR, be seen as the way to "untaxed riches." (iii) Awards should bear some broad general similarity to the range of awards in personal injury cases. We do not think this should be done by reference to any particular type of personal injury award, rather to the whole range of such awards. (iv) In exercising their discretion in assessing a sum, tribunals should remind themselves of the value in everyday life of the sum they have in mind. This may be done by reference to purchasing power or by reference to earnings. (v) Finally, tribunals should bear in mind Sir Thomas Bingham's reference to the need for public respect for the level of awards made.' 55. In our judgment the harassment was serious and cannot be described as 'less serious' so as to justify the lower band. We would assess the correct figure at£10,000 for each of the episodes of sex and age harassment, taking all instances under each head together. This would make a total of£20,000 . However in order to uprate this figure from 2002 levels, and in accordance with the Presidential Direction, we divide this figure by 178.5 and multiply by the appropriate figure to be found in the RPI tables compiled by the ONS for the period ending1 October 2016 , namely 264.8. This produces£29,669.47 and has to be further multiplied by 1.1 to reflect the Simmons enhancement. This produces£32,636.42 ."
"60. We find it difficult to put Lily [Raj]'s behaviour into the category of conduct that merits aggravated damages. The comments were made at various times and were in the context of more supportive remarks, at different times, that were directed towards the Claimant. To apply the case law to Lily [Raj] so as to justify aggravated damages strikes the tribunal as unrealistic. The facts fall into none of the categories set out in HM Land Registry v McGlue , EAT, 2013. We see no proper way of equating the facts with any other case in which aggravated damages have been awarded: see also Ziawalla v Walia[2002] IRLR 693 . Nor has any argument been advanced by the Claimant as to why aggravated damages should be awarded for the age harassment. 61. We take a different view of Mr Barca's two comments which were not only grossly insulting but also oppressive and we consider that the threshold has been reached for awarding an extra sum by way of aggravated damages. We estimate this at£5,000 . This takes the total award for injury to feelings to£37,636.42 ."
"32. Ms Bone is correct to observe that the tribunal neglected to deal with the question of jurisdiction that is consequent on our decision that the resignation / dismissal of 10 [sic] June 2016 was not discriminatory. The last act of age harassment was on1 March 2016 and the last act of sex harassment was on25 April 2016 . The Claimant applied for the ACAS certificate on12 August 2016 and was already out of time (although she would not have been aware that her dismissal claim under the Equality Act would fail.) She is between about 10 weeks (sex) and four months (age) out of time. 33. Jurisdiction is a matter for the tribunal. We are in no doubt that in these circumstances it would have been wholly inequitable to deny the Claimant any remedy or judgment on the basis that because her dismissal claims failed as matters of discrimination law, she was out of time. She had been subject to a continuing barrage of abuse and the extension of time to validate the harassment claims have [sic] caused (and could have caused) no prejudice of any sort to the Respondents, who have been able to defend the claims robustly and, in relation to dismissal, have succeeded. We have no hesitation in formally extending time, the parties having asked us to deal with this point. Our failure to do so earlier was an oversight."
"3. As discussed as the outset of the remedies hearing, the last act of Upheld Harassment took place on24 April 2016 . Accordingly, the Claimant's complaint is out of time, unless the Claimant applies for an extension of time. The Claimant has not made an application for an extension of time. It follows that the Tribunal does not have jurisdiction to award damages for the Upheld Harassment. 4. In the event that the Claimant does make an application as part of her Reply to the Respondents' submissions, it is submitted that that is too late as it does not permit the Respondents any opportunity to respond before the Tribunal deliberates. It is to be noted that the Claimant did not herself raise the issue of time; the Respondents raised it in all fairness to provide her with an opportunity to make the necessary application. She has not done so, despite having been advised at all material times by counsel, and that should be the end of the matter."
"(1) A person (A) harasses another (B) if— (a) A engages in unwanted conduct related to a relevant protected characteristic, and (b) the conduct has the purpose or effect of— (i) violating B's dignity, or (ii) creating an intimidating, hostile, degrading, humiliating or offensive environment for B. … (4) In deciding whether conduct has the effect referred to in subsection (1)(b), each of the following must be taken into account— (a) the perception of B; (b) the other circumstances of the case; (c) whether it is reasonable for the conduct to have that effect…"
"(1) An employer (A) must not, in relation to employment by A, harass a person (B)— (a)who is an employee of A's; (b)who has applied to A for employment."
"A complaint within section 120 may not be brought after the end of – (a) the period of 3 months starting with the date of the act which the complaint relates, or (b) such other period as the employment tribunal thinks just and equitable."
"(1) This section applies if an employment tribunal finds that there has been a contravention of a provision referred to in section 120(1).
"65. Employment Tribunals and those who practise in them might find it helpful if this Court were to identify three broad bands of compensation for injury to feelings, as distinct from compensation for psychiatric or similar personal injury. i) The top band should normally be between£15,000 and£25,000 . Sums in this range should be awarded in the most serious cases, such as where there has been a lengthy campaign of discriminatory harassment on the ground of sex or race. This case falls within that band. Only in the most exceptional case should an award of compensation for injury to feelings exceed£25,000 . ii) The middle band of between£5,000 and£15,000 should be used for serious cases, which do not merit an award in the highest band. iii) Awards of between£500 and£5,000 are appropriate for less serious cases, such as where the act of discrimination is an isolated or one off occurrence. In general, awards of less than£500 are to be avoided altogether, as they risk being regarded as so low as not to be a proper recognition of injury to feelings. 66. There is, of course, within each band considerable flexibility, allowing tribunals to fix what is considered to be fair, reasonable and just compensation in the particular circumstances of the case. 67. The decision whether or not to award aggravated damages and, if so, in what amount must depend on the particular circumstances of the discrimination and on the way in which the complaint of discrimination has been handled. 68. Common sense requires that regard should also be had to the overall magnitude of the sum total of the awards of compensation for non-pecuniary loss made under the various headings of injury to feelings, psychiatric damage and aggravated damage. In particular, double recovery should be avoided by taking appropriate account of the overlap between the individual heads of damage. The extent of overlap will depend on the facts of each particular case."
"… The question is all about the impact on the employee; what injury they have suffered as a result of the unlawful act…"
"We do not find these arguments convincing. Just because there was a catalogue of abusive conduct does not mean that the Claimant was either not hurt in her feelings, or not substantially hurt, by the acts of harassment. The fact that she had carried on working at the time of harassment does not dilute this. Nor does the fact that she often got on with [the Third Respondent] mean that the discriminatory comments did not upset her…"
"Subject to what is said in paragraph 12 [which relates to claims presented in Scotland], in respect of claims presented before11 September 2017 , an Employment Tribunal may uprate the bands for inflation by applying the formula x divided by y (178.5) multiplied by z and where x is the relevant boundary of the relevant band in the original Vento decision and z is the appropriate value from the RPI All Items Index for the month and year closest to the date of presentation of the claim (and, where the claim falls for consideration after1 April 2013 , then applying the Simmons v Castle 10% uplift)."
"A Tribunal in examining whether there is a case for aggravated damages has to look first at whether objectively viewed the conduct is capable of being aggravating, that is aggravating the sense of injustice which the individual feels and injuring their feelings still further… Aggravated damages certainly have a proper place and role to fill, but a Tribunal should also be aware and be cautious not to award under the heading "
"… However, it is also clear that aggravated damages are only awarded on the basis, and to the extent, that the aggravating features have increased the impact of the discriminatory act or conduct on the applicant and thus the injury to his or her feelings: in other words, they form part of the compensatory award and do not constitute a separate, punitive, award…"