"(1) In these Regulations "agency worker" means an individual who— (a) is supplied by a temporary work agency to work temporarily for and under the supervision and direction of a hirer; and (b) has a contract with the temporary work agency which is— (i) a contract of employment with the agency, or (ii) any other contract with the agency to perform work or services personally."
"In these Regulations "temporary work agency" means a person engaged in the economic activity, public or private, whether or not operating for profit, and whether or not carrying on such activity in conjunction with others, of— (a) supplying individuals to work temporarily for and under the supervision and direction of hirers; or (b) paying for, or receiving or forwarding payment for, the services of individuals who are supplied to work temporarily for and under the supervision and direction of hirers."
"9. Mr Kocur received a formal offer of employment from Angard in a letter dated15 January 2015 . He signed a statement of terms and conditions of employment, which were standard terms, on26 January 2015 . His job title was flexible resourcing employee. 10. Paragraph 1.2 states: 'you are employed by Angard but you shall be seconded to the Royal Mail Companies during any period of engagement (an"
"34. I do not accept the submission of Mr Boyd that Mr Kocur's employment is indefinite because it continues for the single purpose of performing work for Royal Mail until he resigns or is dismissed for a particular reason irrespective of how many shifts he does or the gap between them. That is to confuse the terms of employment of Mr Kocur and Angard with the terms upon which he is supplied by Angard to Royal Mail. 35. Mr Kocur's employment with Angard is indefinite, in the sense that it is determinable on notice by either party. The automatic termination upon failure to undertake an engagement after 90 days is permanently waived by Angard. So, the contract of employment with Angard is a permanent one albeit with no guarantee of any actual work; a commonly called zero hours contract. There is nothing significant about that. Regulation 3(1)(b) requires a contract of employment with the agency, or something similar, as a condition for the application of the AWR. 36. It is not the contract of employment with the agency which must be temporary for the purpose of the Directive of AWR, but the work which is undertaken for the hirer: 'supplying individuals to work temporarily for and under the supervision and direction of the hirer'. 37. In Mr Kocur's case that work is always time limited, whether by reference to his contract of employment or how his work has been discharged over the four years from January 2015 to January 2019. Paragraph 2.2 and 2.3 of the standard terms could not be clearer. The engagement is defined by reference to the start and end dates of work to be done by Mr Kocur for Royal Mail. It is described as "the Agreed Period"
'a period of time during which an agency worker is supplied by one or more temporary work agencies to work temporarily for and under the supervision and direction of the hirer'
"The word "temporary" can mean something that is not permanent or it can mean something that is short term, fleeting etc. The two are not necessarily the same: for example a contract of employment may be of a fixed duration of many months or perhaps even years. It can properly be regarded as temporary because it is not permanent but it would not ordinarily be regarded as short term. I should add that by permanent I do not mean a contract that lasts forever, since every contract of employment is terminable upon proper notice being given. What is meant is that it is indefinite, in other words open-ended in duration, whereas a temporary contract will be terminable upon some other condition being satisfied, for example the expiry of a fixed period or the completion of a specific project."
"In my judgment the concept of 'temporary' in the Regulations and the Directive means not permanent. On the facts found … the Appellants were placed by the first Respondent with the second Respondent on a permanent and not a temporary basis."
"25. On the whole, I agree with the Respondent that the terms of the contract will not necessarily be determinative of agency worker status. The focus under Regulation 3(1)(a) is on the purpose and nature of the work for which the work is supplied: is it temporary or permanent? The underlying contract - as will necessarily have been found to exist for the purposes of Regulation 3(1)(b) - may state that there is no obligation to provide or undertake work, and may allow that the worker can be moved from site to site but if, in fact, that individual is supplied to carry out work on an indefinite basis (the continuing cleaning jobs in issue in Moran , for example), it would not be temporary in nature. Although in Murray v Foyle Meats Ltd[2000] 1 AC 51 , the House of Lords was concerned with the statutory definition of redundancy ("work of a particular kind", seesection 139 of the Employment Rights Act 1996 ), I agree that the same kind of factual analysis is required for present purposes. That said, the terms of the contract may not be irrelevant: the contract provides evidence as to what the parties understood and intended in terms of the work that the worker might carry out, and the ET is entitled to test the evidence given as to what occurred in practice against the relevant documentary evidence, which would include the contract. 26. In the present case, the ET was entitled to have regard to the complete flexibility afforded to the Respondent under the zero-hour contracts it offered to its security guards. It was relevant, in particular, that the contract gave it the flexibility to move individuals from job to job. Of course, if that power was never exercised, its relevance might be diminished, but the ET was entitled to have regard to the fact that it had been utilised in the Claimant's case. More particularly, however, the ET accepted the Claimant's evidence that, as a matter of practice, he worked as "cover": this was not, on the ET's findings, a case where the Claimant was assigned on an indefinite basis to carry out particular ongoing work; he was, rather, used as a "cover security guard" (as the ET described his position). 27. That finding was, in my judgment, fatal to the Respondent's case. The ET found that the Claimant was being supplied to work to provide specific cover for Mitie, as and when required, and would thus be temporarily working for the fixed duration of the absence being covered. That finding by the ET was, moreover, not solely derived from the Claimant's evidence but was also corroborated by Mitie's characterisation of the services supplied by the Respondent as being on a " required only basis " and usually " connected to additional cover that our customer base has requested "
"In this case, in all material ways, the practice reflected the written agreement from first to last."
"Every engagement over the four years was for a finite period."
"The defined periods of work to provide cover is fatal to the argument that it is not temporary."
"44. I have reached the conclusion that Angard is a temporary work agency and that Mr Kocur is an agency worker without having had regard to the various written statements of Angard, over a period of time, that the AWR apply and generate particular rights after 12 weeks service. One such document was sent to Mr Kocur after the response was filed stating he was not an agency worker because of the decision of Moran. It informed him of his pay rise from the beginning of April 2019 and the effect after 12 weeks of service of the AWR. An advert of20 July 2019 for a casual mail sorter made reference to an increase to the rate of pay to match Royal Mail permanent employees after 12 calendar weeks 'in line with the Agency Workers Regulations'. The Guide for Royal Mail Managers provided by Angard concerning its standards and operating procedures, stated that after 12 weeks of service Angard workers have the AWR qualification with the entitlement to the same pay, breaks and annual leave as Royal Mail staff. In her evidence, Mrs Westwood said that Angard and Royal Mail had worked on the assumption the AWR applied. 45. I agree with Mr Ohringer, that it is surprising that such a large organisation with a substantial human resource facility should seek to depart from its own advertisements, correspondence and guidance to managers and staff on the applicability of the AWR. I agree with that interpretation, which seems to have been consistent up until the present set of cases. No such point was taken in either of Mr Kocur's earlier claims. But my decision is not based upon such written declarations of the respondents. 46. It is not unusual for courts and tribunals to scrutinise working practices and all relevant circumstances to see whether any written contract or statement of particulars truly reflects the common intention of the parties and therefore the actual agreement. The written particulars may not do so because they were not what was actually agreed, were poorly drafted or because, with the passage of time, the arrangement had moved on. In this case, in all material ways, the practice reflected the written agreement from first to last. The written particulars and practice explained the purpose and nature of the supply of work. What was unusual was for the party which drafted the detailed standard terms of engagement to invite a departure from their clear meaning when it had consistently publicised its stance that its workers fell within the ambit of the AWR."