"The Respondent was not able to produce one shred of corroborative evidence to support either the genuineness of any customer's complaint, nor the veracity of any process undertaken."
"As we find that the claimant was automatically unfairly dismissed, we consider whether an uplift for a failure to follow the ACAS Code of Practice is appropriate. As said above, the respondent's dismissed of the claimant and wholly disregarded all of the basic tenants of the ACAS Code of Practice. These are fundamental matters in respect of the fairness of any disciplinary or dismissal process. In any event this was a dismissal that was contrived and was wholly without merit. We award the full 25% increase available to us."
"7. For the purposes of our determination, the parties had not presented figures, or the calculations, in respect of "grossing-up" of any possible award to take into account any tax or national insurance liability. Therefore, as with our previous determination respect of unlawful deduction of wages, we decided to award figures based on the gross amount to save any further application to gross-up our award. 8. We accept the claimant's "key figures" in his schedule of loss because this is consistent with our calculations on pay in our previous determination. We note that the claimant commenced work with the respondent on10 August 2015 . His effective date of termination was20 February 2016 ."
"42. The respondent did not adhere to any of the aforementioned responsibilities when they supposedly disciplined and subsequently dismissed the claimant. Mr Kumar and Mr Kapur made up previous disciplinary warnings and then manufactured the claimant's dismissal under false pretences. So far as the Code of Practice, the respondent's failures were manifest and profound. Under the circumstances, we can see little alternative but to award the claimant the full 25% uplift. Any figure short of this would not do justice to our previous determination. 43. The ACAS uplift should be based on net figures; therefore, we have worked out the uplift as follows: 234 weeks x£361.68 =£84,633.12 (net loss of earnings) @ 25% =£21,158.28 ."
"The principle of proportionality is equally applicable in those circumstances. The size of the award ought in an appropriate case to be a factor informing the tribunal's determination of what is just and equitable under that provision. No doubt in most cases where the compensation is modest it will not affect the tribunal's analysis. But in other cases, it can be a highly material consideration."
"Mr Jeans submitted that if the Tribunal ought to have had regard to this factor and did not, then given the size of the award in this case, its decision was inevitably flawed and for this reason alone must be set aside. The EAT accepted that submission and so do I."
"…the law set its face against sums which would not command the respect of the general public, and very large payments for purely procedural wrongdoings are at risk of doing just that."