Pimlico Plumbers Ltd & Anor v Smith (Contract of Employment : Whether established) [2014] UKEAT 0495_12_2111

EAT
Pimlico Plumbers Ltd & Anor v Smith (Contract of Employment : Whether established)
[2014] UKEAT 0495_12_2111 · 2014-11-21
[19]“ Three further propositions are not I think contentious: i) As Stephenson LJ put it in Nethermere (St Neots) Ltd v Gardiner [1984] ICR 612, 623, ‘There must … be an irreducible minimum of obligation on each side to create a contract of service’. ii) If a genuine right of substitution exists, this negates an obligation to perform work personally and is inconsistent with employee status: Express & Echo Publications Ltd v Tanton (‘ Tanton ’) [1999] ICR 693 , per Peter Gibson LJ at p 699G. iii) If a contractual right, as for example a right to substitute, exists, it does not matter that it is not used. It does not follow from the fact that a term is not enforced that such a term is not part of the agreement: see eg Tanton at p 697G.[20]The essential question in each case is what were the terms of the agreement. ”101. I turn to the cases on the determination of whether someone is a “worker”. It is necessary to bear in mind one can only qualify as a “worker” if there is a requirement for the provision of services personally by the “worker” to his principal. Secondly, an unqualified or unfettered right to provide a substitute to carry out the work is inconsistent with the concept of an individual undertaking to perform the work personally.102. In other cases courts had sought, in determining whether a person was a “worker”, to ascertain what was the principal purpose of the contract. This is now regarded as being a relevant but not a decisive consideration. The relevant authorities are all referred to in the decision of the Supreme Court in Hashwami v Jivraj [2011] ICR 1004 . In that case, Sir Anthony Colman had been appointed to arbitrate a dispute between members of the Ismaili but the trial Judge found that he was not employed under a contract personally to do any work within the Employment Equality (Religion or Belief) Regulations 2003 . Those Regulations proscribe discrimination on the grounds of religion or belief in respect of an “employment under a contract of service or of apprenticeship or a contract to personally do any work”. Three Lord Justices in the Court of Appeal unanimously held to the contrary. The five Justices of the Supreme Court found unanimously on this point that Sir Anthony Colman was not employed under a contract personally to do any work. The Judgment of Lord Clarke contained an exhaustive analysis of earlier authorities including those from the European Court of Justice. Lord Clarke considered the decision of the European Court of Justice in Allonby v Accrington and Rossendale College [2004] ICR 1328 . This case concerned an equal pay claim by a college lecturer and the ECJ had to consider Article 141(1) of the EC Treaty and drew a clear distinction between “workers” and “independent suppliers of services”. Lord Clarke cited paragraphs 67-69 of the decision. He continued with paragraph 69:
“69 The question whether such a relationship exists must be answered in each particular case having regard to all the factors and circumstances by which the relationship between the parties is characterised.”
Lord Clarke went on to consider other authorities including O’Brien v Ministry of Justice [2010] UKSC 34 and Percy v Board of National Mission of the Church of Scotland [2006] ICR 134 : “On the basis of those materials I would accept Mr Davies' submission that the Court of Justice draws a clear distinction between those who are, in substance, employed and those who are ‘independent providers of services who are not in a relationship of subordination with the person who receives the services". I see no reason why the same distinction should not be drawn for the purposes of the Regulations between those who are employed and those who are not notionally but genuinely self-employed. In the light of Allonby, there can be no doubt that that would be the correct approach to the near identical definition in section 1(6) of the Equal Pay Act 1970 and must remain the correct approach to the definition of employment in section 83(2) of the Equality Act.” 103. Lord Clarke then went on to consider those cases that had identified the question needed to be determined was whether or not the purpose of the contract was the execution of personal work or labour and went on to say at paragraph 34:[34]“ As I read Percy , it sought to apply the principles identified by the Court of Justice, as indeed did this court in O'Brien [2010] 4 All ER 62 . The essential questions in each case are therefore those identified in paras 67 and 68 of Allonby [2004] ICR 1328 , namely whether, on the one hand, the person concerned performs services for and under the direction of another person in return for which he or she receives remuneration or, on the other hand, he or she is an independent provider of services who is not in a relationship of subordination with the person who receives the services. Those are broad questions which depend upon the circumstances of the particular case. They depend upon a detailed consideration of the relationship between the parties. As I see it, that is what Baroness Hale meant when she said that the essential difference is between the employed and the self-employed. The answer will depend upon an analysis of the substance of the matter having regard to all the circumstances of the case...” Lord Clarke at paragraphs 36 and 37 went on to hold that it was not sufficient to ask simply whether the contract was a contract personally to do work and that the dominant purpose was not the test or the sole test: “36. In particular, the cases did not focus on the fact that the ‘employment’ must be employment under a contract of employment, a contract of apprenticeship or a contract personally to do work. (My emphasis). Given the importance of the EC perspective in construing the legislation, including the Regulations, the cases must now be read in the light of those decisions. They show that it is not sufficient to ask simply whether the contract was a contract personally to do work. They also show that dominant purpose is not the test, or at any rate not the sole test.[37]That is not to say that the question of purpose is irrelevant but the focus is on the contract and relationship between the parties rather than exclusively on purpose. Elias J, sitting as President of the Employment Appeal Tribunal, recognised some of the difficulties in James v Redcats (Brands) Ltd [2007] ICR 1006 . He discussed the relevance of dominant purpose in this context by reference to the cases at paras 53 to 68. At para 59, after quoting from the judgment of Balcombe LJ in Gunning [1986] 1 WLR 546, he said that the dominant purpose test is really an attempt to identify the essential nature of the contract. In the context of the case he was considering he posed the question whether it was in essence to be located in the field of dependent work relationships or whether it was in essence a contract between two independent business undertakings. 104. Before leaving Hashwani it is helpful to remind myself of a further passage from the Judgment of Elias J cited by Lord Clarke:
“What the Courts must essentially try to do here, it seems to me, is to determine whether the essence of the relationship is that of a worker or somebody who is employed, albeit in a small way, in a business undertaking.”
Elias J had also cited with approval the dictum of Langstaff J in Cotswold Developments Construction Ltd v Williams [2006] IRLR 281 at paragraph 53. Langstaff J had suggested that the focus was upon “whether the purported worker actively markets his services as an independent person to the world in general...or whether he is recruited by the principal to work for that principal as an integral part of the principal’s operations”. Elias J continued at paragraph 50, in a passage particularly apposite to this appeal:
“50 .I would agree that this will often assist in providing the answer, but the difficult cases are where, as in this case, the putative worker does not in fact market his services at all, nor act for any other customer even although Mrs James is not barred by her contract from so doing. In some cases the business is effectively created by the contract.”
Elias J went on to consider the relevance of the “dominant purpose” test. His dicta have been overtaken by the Judgment of Lord Clarke in Hashwani . 105. There is a helpful passage in the Judgment of Mr Recorder Underhill, as he then was, in Byrne Brothers v Baird [2001] ICR 667. The case involved the Working Time Regulations where the definition of “worker” is identical to that in section 230(3) of the Employment Rights Act 1996 . Mr Recorder Underhill suggested that the purpose of that legislation must have been to recognise that there are persons who work for an employer and who are not employees but who are economically and substantively in the same position as employees. The degree of dependence is critical, he observed, and continued (paragraph 17(5)):
“Drawing that distinction in any particular case will involve all or most of the same considerations as arise in drawing the distinction between a contract of service and a contract for services – but with the boundary pushed further in the putative worker's favour. It may, for example, be relevant to assess the degree of control exercised by the putative employer, the exclusivity of the engagement and its typical duration, the method of payment, what equipment the putative worker supplies, the level of risk undertaken etc. The basic effect of limb (b) is, so to speak, to lower the pass-mark, so that cases which failed to reach the mark necessary to qualify for protection as employees might nevertheless do so as workers." 106. In construing contracts similar to that in the instant case, I bear in mind the principles set out in Autoclenz v Belcher [2011] ICR 1157 . The Supreme Court approved the Judgment of Elias J in Consistent Group v Kalwak [2007] IRLR 560 in which Elias J said this, at paragraph 57: “The concern to which tribunals must be alive is that armies of lawyers will simply place substitution clauses, or clauses denying any obligation to accept or provide work in employment contracts, as a matter of form, even where such terms do not begin to reflect the real relationship. Peter Gibson LJ was alive to the problem. He said this (p 697): ‘ Of course, it is important that the industrial tribunal should be alert in this area of the law to look at the reality of any obligations. If the obligation is a sham, it will want to say so.’ In the Supreme Court the Judgment of Smith LJ in Firthglow Ltd (t/a Protectacoat) v Szilagyi [2009] ICR 835 was approved. Smith LJ made clear, having regard to earlier authorities, that the court had to consider whether or not the words of the written contract represented the true intentions or expectations, not only at the inception of the contract but, if appropriate, as time goes by. 107. She continued at paragraph 52: “52. I regret that that short paragraph [ie para 51] requires some clarification in that my reference to 'as time goes by' is capable of misunderstanding. What I wished to say was that the court or tribunal must consider whether or not the words of the written contract represent the true intentions or expectations of the parties (and therefore their implied agreement and contractual obligations), not only at the inception of the contract but at any later stage where the evidence shows that the parties have expressly or impliedly varied the agreement between them. 53. In my judgment the true position, consistent with Tanton , Kalwak and Szilagyi, is that where there is a dispute as to the genuineness of a written term in a contract, the focus of the enquiry must be to discover the actual legal obligations of the parties. To carry out that exercise, the tribunal will have to examine all the relevant evidence. That will, of course, include the written term itself, read in the context of the whole agreement. It will also include evidence of how the parties conducted themselves in practice and what their expectations of each other were. Evidence of how the parties conducted themselves in practice may be so persuasive that the tribunal can draw an inference that that practice reflects the true obligations of the parties. But the mere fact that the parties conducted themselves in a particular way does not of itself mean that that conduct accurately reflects the legal rights and obligations. For example, there could well be a legal right to provide a substitute worker and the fact that that right was never exercised in practice does not mean that it was not a genuine right.” 108. I need to refer to the decision of the Supreme Court in Bates van Winkelhof v Clyde & Co LLP [2014] 1 WLR 2057. The claimant was a member of a Limited Liability Partnership. She claimed be entitled to the protection afforded to whistle-blowers under the Employment Rights Act 1996. For that purpose she needed to establish that she was a ‘limb (b) worker’. 109. The Supreme Court has rather altered the emphasis to be placed on various criteria that have been used to determine whether someone was a limb (b) worker. 110. Baroness Hale at 25: “the law now draws a distinction between two different kinds of self-employed people. One kind are people who carry on a profession or a business undertaking on their own account and enter into contracts with clients or customers to provide work or services for them. The arbitrators in Hashwani v Jivraj (London Court of International Arbitration intervening) [2011] 1 WLR 1872 were people of that kind. The other kind are self-employed people who provide their services as part of a profession or business undertaking carried on by someone else.” 111. She continued at 30: “it is necessary to consider the “more subtle” analysis addressed in the Court of Appeal, at para 71, that “underlying the statutory definition of ‘worker’ is the notion that one party has to be in a subordinate relationship to the other. At para 31 employment law distinguishes between three types of people: those employed under a contract of employment; those self-employed people who are in business on their own account and undertake work for their clients or customers; and an intermediate class of workers who are self-employed but do not fall within the second class.” 112. She then pointed to the absence of language in discrimination law of an express exception for those in business on their account who work for their clients or customers as is to be found in s230 of the Employment Rights Act but in the passage I cited earlier noted that the a similar qualification had been introduced by the decision of the European Court in Allonby . 113. She noted that the concept of subordination had been introduced by the ECJ in order to distinguish the intermediate class from people who were dealing with clients or customers on their own account and that concept was applied for the same purpose in the discrimination case of Hashwani v Jivraj to which I have referred. 114. Baroness Hale then considered a number of cases in the Employment Appeal Tribunal to which I have referred in which the Judges ‘attempted to capture the essential distinction in a variety of ways.’ These cases included: Byrne Brothers in which Mr Recorder Underhill QC (as he then was) considered that the intent of S230 (3) (b) was to afford protection to employees and workers who needed protection because their subordinate and dependent position vis-à-vis their employers. Such workers were to be distinguished from contractors who had a sufficiently arm’s-length and independent position to be treated as being able to look after themselves in the relevant respects. Cotswold in which Langstaff J laid stress on whether the purported worker actively markets his services as an independent person to the world in general on the one hand, or whether he is recruited by the principal to work for that principal as an integral part of the principal’s operations. Redcats in which Elias J, as he then was, looked beyond the degree of dependence and integration and subordination in favour of identifying the dominant purpose of the contract or its essence; was it in essence to be located in the field of dependent work relationships, or was it in essence a contract between two independent business undertakings? The purpose was to distinguish between the concept of worker and the independent contractor who is on business in his own account, even if only in a small way. Baroness Hale then referred to the decision of the Court of Appeal in Hospital Medical Group Ltd v Westwood [2013] ICR 415 , a case decided before the decision in the instant case and handed down on 24 July 2012; the decision of the Court of Appeal in Bates van Winkelhof handed down on 26 September 2012; Mr Nawbatt says that neither Counsel considered it to be relevant as it was decided on its own fact; and accordingly neither case was cited to the Employment Judge. The judgment in the instant case was sent to the parties on 17 April 2012. In Hospital Medical Group Ltd v Westwood the claimant was engaged in practice as a GP for the NHS but also provided services to a private clinic for which he carried out transgender work and also for the Respondent for whom he performed hair restoration surgery. The Court of Appeal held that insofar as his relationship with the Respondent was concerned he was a limb (b) worker. 115. I quote from Baroness Hale at 38: “Maurice Kay LJ pointed out, at para 18, that neither the Cotswold “integration” test nor the Redcats “dominant purpose” test purported to lay down a test of general application. In his view they were wise “to eschew a more prescriptive approach which would gloss the words of the statute”
. Judge Peter Clark in the appeal tribunal had taken the view that Dr Westwood was a limb (b) worker because he had agreed to provide his services as a hair restoration surgeon exclusively to HMG, he did not offer that service to the world in general, and he was recruited by HMG to work as an integral part of its operations. That was the right approach. The fact that Dr Westwood was in business on his own account was not conclusive because the definition also required that the other party to the contract was not his client or customer and HMG was neither. Maurice Kay LJ concluded, at para 19, by declining the suggestion that the court might give some guidance as to a more uniform approach:
“I do not consider that there is a single key with which to unlock the words of the statute in every case. On the other hand, I agree with Langstaff J that his ‘integration’ test will often be appropriate as it is here”. 39 I agree with Maurice Kay LJ that there is not “a single key to unlock the words of the statute in every case”
. There can be no substitute for applying the words of the statute to the facts of the individual case. There will be cases where that is not easy to do. But in my view they are not solved by adding some mystery ingredient of “subordination” to the concept of employee and worker. The experienced employment judges who have considered this problem have all recognised that there is no magic test other than the words of the statute themselves. As Elias J recognised in the Redcats case [2007] ICR 1006 , a small business may be genuinely an independent business but be completely dependent on and subordinate to the demands of a key customer …………..as Maurice Kay LJ recognised in Westwood ’s case [2013] ICR 415 , one may be a professional person with a high degree of autonomy as to how the work is performed and more than one string to one’s bow, and still be so closely integrated into the other party’s operation as to fall within the definition. As the case of the controlling shareholder in a company who is also employed as chief executive shows, one can effectively be one’s own boss and still be a “worker”. While subordination may sometimes be an aid to distinguishing workers from other self-employed people, it is not a freestanding and universal characteristic of being a worker. The appellant falls within the express words of section 230(3)(b). Judge Peter Clark held that she was a worker for essentially the same reasons that he held Dr Westwood to be a worker, that she could not market her services as a solicitor to anyone other than the LLP and was an integral part of their business. They were in no sense her client or customer. I agree.” 116. I derive the following from Bates van Winkelhof : 1. In considering whether a person is a limb (b) worker the starting point must be the words of the statute and that there is no one formula or characteristic that can be said to be determinative. 2. The Court or Tribunal must take a holistic approach and may take account of matters such as the degree of subordination of the worker to the ‘employer’ and the degree of his integration into the ‘employer’s’ business and also whether the contract between employer and ‘worker’ was in essence a contract between two independent business undertakings; the extent to which the ‘worker’ carried out work other than for the ‘employer’ and his right to do so. 3. The employer of a person integrated into the ‘employer’s workforce and carrying out work for that employer is in no sense his customer or client 4. If a ‘worker’ carries out work for more than one ‘employer’ he can nonetheless be a limb (b) worker of one or more such employers if the statutory criteria are met 117. I now consider the significance of a right to provide a substitute by a “worker” in a contract to provide services. It is clear from authorities I will refer to that an unfettered right to provide a substitute means that there cannot be an obligation personally to do work. However, certain restrictions on the right to substitute do not necessarily negate the obligation to provide personal services. The authorities suggest that to amount to a fetter on the right to substitute, the restriction should be as to “when” substitution can occur rather than to whom. In Premier Groundworks v Jozsa (17 March 2009 EAT/0494/08) Silber J held at paragraph 25:
“In conclusion, we consider that where a party has an unfettered right for any reason not to personally perform the contractual obligations under a contract but can delegate them to someone else, he cannot be a ‘ worker ’ within the meaning of the WTR even though the person actually performing the contractual obligations has to meet certain conditions. The position would be different if the right not to perform the contractual obligation depended on some other event such as where that party was ‘ unable ’ to perform his or her obligations [or I would add unable to perform by reason of eg illness] I note that Premier Groundworks concerned a “worker” – not an employee. This decision was followed by HHJ McMullen in UK Mail Ltd v Creasey (November 2012 UKEAT 0195/12) and by the EAT in Yorkshire Window Company v Parkes UKEAT 0484/09. In my opinion the principle should not be stated too widely and would not include a case in which prior permission was required to substitute. It must follow that if permission to substitute may be refused the right to substitute was either qualified or did not exist. 118. I have already referred to the principle that one of the necessary conditions for there to be a contract of employment is that the employee will provide his own work and skill in the performance of some service for his employer and that freedom to do a job either by one's own hands or by another's is inconsistent with a contract of employment ‘though a limited or occasional power of delegation may not be’; as put by Mackenna J in his judgement, in Ready Mixed Concrete . It seems to that ‘the limited power or occasional power of delegation,’ may now be interpreted more generously than heretofore and there are nice distinctions to be made between a restriction as to when or in what circumstances a substitution or delegation is permitted and a general permission to delegate; in the former case the limited restriction does not necessarily negate the obligation to provide services personally but in the latter case it does and thus the contract will not be a contract of employment. A restriction as to the persons to whom the work may be delegated does not necessarily negate the obligation to provide services personally, the absence of a restriction as to whom work may be delegated does negate the obligation. 119. An example of a case in which there was a limited power to delegate to persons on an approved register is MacFarlane and Another v Glasgow City Council [2001] IRLR 7 . In that case the Employment Appeal Tribunal held that gymnastic instructors, who worked at sports centres operated by Glasgow City Council under conditions that if they were unable to take a class, they would arrange for a replacement from a register of coaches maintained by the council might nonetheless be regarded as employees. They continued to have an obligation to personally perform their work. The Employment Appeal Tribunal remitted the case for further consideration to the Employment Tribunal. 120. I apprehend that in this regard the position of putative employees and limb (b) workers is similar; Premier Groundworks was a case involving limb (b) workers rather than employees. Even if the Respondent could establish that the Claimant had a contractual right to delegate his work or to provide a substitute the Claimant would still be considered to be a limb (worker) because his right was not unfettered. 121. Before leaving a consideration of the law, I need to remind myself of the importance of establishing mutuality of obligation, in particular in a case such as this where, if the Claimant is to succeed in his claims that it arose in periods when he was not carrying out assignments, it is necessary to establish that there was an overarching contract both in relation to the question of his employment and as to whether he was a “worker”
. This matter was considered by Elias J in the EAT in Stephenson v Delphi Diesel Systems [2003] ICR 471 :[12]“ 11.The issue of whether there is a contract at all arises most frequently in situations where a person works for an employer, but only on a casual basis from time to time. It is often necessary then to show that the contract continues to exist in the gaps between the periods of employment. Cases frequently have had to decide whether there is an over-arching contract or what is sometimes called an ‘umbrella contract’ which remains in existence even when the individual concerned is not working. It is in that context in particular that courts have emphasised the need to demonstrate some mutuality of obligation between the parties but, as I have indicated, all that is being done is to say that there must be something from which a contract can properly be inferred. Without some mutuality, amounting to what is sometimes called the ‘irreducible minimum of obligation’, no contract exists. ...[13]13 The question of mutuality of obligation, however, poses no difficulties during the period when the individual is actually working. For the period of such employment a contract must, in our view, clearly exist. For that duration the individual clearly undertakes to work and the employer in turn undertakes to pay for the work done. This is so, even if the contract is terminable on either side at will. Unless and until the power to terminate is exercised, these mutual obligations (to work on the one hand and to be paid on the other) will continue to exist and will provide the fundamental mutual obligations.[14]The issue whether the employed person is required to accept work if offered, or whether the employer is obliged to offer work as available is irrelevant to the question whether a contract exists at all during the period when the work is actually being performed. The only question then is whether there is sufficient control to give rise to a conclusion that the contractual relationship which does exist is one of a contract of service or not.[15]We note that in the case of Montgomery v Johnson Underwood at paragraph 40 Buckley J, in an obiter statement said this: 40 ‘For my part I would accept that an offer of work by an agency, even at another's workplace, accepted by the individual for remuneration to be paid by the agency, could satisfy the requirement of mutual obligation. I put it no higher because it would be necessary to look at the circumstances carefully and realistically. It may, for example, be more difficult to find that necessary mutuality in a very short assignment as opposed to one which was or had become more permanent.’ 16. With due respect to those observations, it seems to us that in fact however short the assignment there will be the necessary mutuality of obligation so as to establish the existence of a contract with someone, when work is accepted and the obligation to pay arises. But in any event we are satisfied that in this case, where the relationship between Delphi and the Appellant continued for many months, there would in principle be a mutuality of obligation, at least between Select and the employee, during the period when he was actually working, for the benefit of Delphi.”122. There is no issue, therefore, that when the Claimant was undertaking an assignment, there was clearly mutuality of obligation. The question remains, however, whether there was an overarching contract, as described by Elias J, for the periods when the Claimant was not working. I consider that on the basis of the findings of the Employment Judge and in particular the finding that the Claimant was required to work 36 hours each week and that the Respondent was obliged to offer work if available, all ‘assignments’ were subject to the agreements of 25 August 2005 and 21 September 2010 and to the Company Procedures and Working Practice Manual which constituted an umbrella agreement under which all jobs were performed and which governed the relationship between the claimant and Respondent. Discussion and Conclusions123. It is important to bear in mind that the Respondent saw that it was in its best commercial interests for its operatives to be treated as self-employed and in business on their own account for the purposes of its relations with HMRC and in relation to legal proceedings. At the same time it wished to present its operatives to the public as part of its workforce. There was a tension between the two objectives, in particular because of the very close control that the Respondent wished to maintain over its operatives. This is perhaps reflected in the contracts that came into effect after the relationship between the Claimant and Respondent had ceased. It is apparent from paragraph 23 of the Decision of the Employment Tribunal that the operative reserved the right to assign or subcontract any or all of its duties “subject to the prior consent of the company...”. The agreement then provides that the operative would:
“...either perform the duties personally or engage another Pimlico contractor to do it for me at my own expense. I will remain responsible and liable for the acts and omissions of such person...”
If an operative engaged another Pimlico contractor to do the work that the operative had contracted to perform at the expense of the operative, this is not a substitution so much as a subcontracting of the work, which could only be undertaken with the prior consent of the Respondent. From the Respondent’s perspective, it was advantageous to set up an operating system whereby it was free of obligations in respect of PAYE and NIC and was (hopefully) able to avoid the obligations and protections made available to employees and workers under employment and equality law. This is not to say that at the same time the operating system did not appear to have advantages to operatives. 124. The various agreements propounded by the Respondent, which were not open to negotiation on the findings of the Employment Tribunal, have clearly been professionally drafted and placed obligations on the Claimant designed to create the impression, whether correct or not, with HMRC and courts and Tribunals that the operatives were in business on their own account while at the same time presenting a picture to the world at large that the operatives were an integral part of the Respondent’s workforce. It is clear that the Employment Tribunal was required to consider the substance of the relationship and the parties’ true intentions and expectations in determining what the working practice actually was. Was the Claimant an employee or not? 125. I note the findings of the Employment Tribunal at paragraph 39 to the effect that “the irreducible minimum” on the Respondent was missing. The first contract was silent about the obligations of the Respondent. However, the Employment Judge accepted that the Claimant signed the second contract which stated there was no legal obligation on the Respondent to provide work, and she accepted that reflected the reality of the obligations between the parties. 126. I do not consider that the Employment Judge has made clear what she meant because it is apparent from other parts of the Judgment that the Claimant was required to work a normal week of 40 hours (see paragraph 47). The Employment Judge can only have meant that the Respondent was under no obligation to provide work to the Claimant if there was no work available. That was accepted by the Claimant in his evidence. Clearly, having regard to the later findings of the Employment Judge, although the Claimant was entitled to accept or reject any particular assignment, he was nonetheless required to undertake a sufficient number of assignments so that he worked a 40-hour week. The obligation to work a 40-hour week is completely inconsistent with the Respondent being entitled to offer him no work, even if assignments were available. Further, in determining whether or not the Claimant was an employee, the Employment Judge had regard to the various factors set out in Ready Mixed Concrete and Market Investigations . 127. The Employment Judge was entitled to have regard to the financial risks undertaken by the Claimant, in particular the circumstances when he might not be entitled to payment or when he had underestimated the cost of carrying out any assignment, and the degree of autonomy he had in relation to quotations, the manner in which he carried out work, that there were limits on the Claimant’s ability to refuse to undertake work by reason of his obligation to work a minimum number of hours. It was also a matter of significance that both parties acted as though the Claimant was self-employed and, as the Employment Judge put it, he embraced his status as self-employed with some enthusiasm. In my opinion, the conclusions of the Employment Tribunal at paragraphs 41, 42, and 44 are proper conclusions based on the evidence and I do not see an inconsistency between paragraph 23, the Claimant agreeing that the Respondent had no obligation to provide him with work on any particular day and, if there was not enough work, the Respondent would not have to provide him with work, and paragraph 47 in which the Employment Judge found that the Claimant was required to work a normal week of 40 hours. The Employment Judge was entitled not only to have regard to the written terms but also, following Autoclenz , to determine the true effect of the agreement between the parties based on what actually took place and was therefore presumably what the parties intended. 128. The fact that the Claimant was only required to work when work was available was irrelevant to his employment status (see Wilson v Circular Distributors [ 2006] lRLR 38 ). However, neither party addressed me on the relevance of this case. Accordingly I have not relied upon its reasoning in this Judgment. 129. At the end of the day I have stood back and looked at the facts as found by the Employment Judge as a whole. I have walked round them, so to speak, and the relationship simply does not look anything like a contract of employment and the Employment Judge was correct in finding that the Claimant was not an employee. Was the Claimant a worker? 130. The arguments in relation to this issue largely, but not entirely, resolved around the issue as to whether the Claimant had an obligation to provide works personally. It was in relation to this that the question of the right of the Claimant to provide a substitute was thrown into sharp focus because an unqualified right to provide a substitute negates the essential obligation to provide services personally required if the Claimant is to be classified as a “worker”. 131. Earlier in this Judgment I set out extracts from the contractual terms and manual. The cumulative effect of these extracts is to show quite clearly that there was clearly envisaged by the parties that the Claimant would be providing his services personally. I noted the repeated references to “you will” and to the threat of “dismissal” in case of breach. 132. The real difficulty, in my opinion, faced by Mr Nawbatt in his submissions is that there is no evidence of any right not to provide the work personally. The terms of the written agreement make no reference to any right of substitution, and the agreement was subject to an “entire agreement” clause. At most the Respondent was willing to tolerate a form of job-sharing or shift swapping without any legal obligation to do so. That would not be sufficient to amount to an unfettered right of providing services through a substitute. That in itself is sufficient to determine the Respondent’s appeal. In the absence of any right to substitute the Employment Tribunal was, on the facts, entitled to conclude that although in practice operatives would swap jobs around, they did so as a means of work distribution among the Respondent’s operatives and shift-swapping. At most the Respondent was willing to tolerate this practice but without any legal obligation to do so. 133. It is of interest that, if there was a real right to substitute, it is extremely surprising that there is no reference to a right or duty to provide a substitute where one might expect to find it, in Clause 2.5, “Responsibilities of operative when unable to work through illness or injury”. I have seen in other cases a number of contracts in which circumstances the “worker” is obliged to provide a substitute. It makes obvious commercial sense for a worker to arrange a substitute in those circumstances. 134. The authorities do suggest that a right to provide a substitute is not limited or fettered simply because of the limitation of the class of permitted substitutes, and for that to amount to a restriction on the right to substitute, the restriction must relate to the circumstances in which substitution can take place; eg illness or some other inability. I am not satisfied that this is the only example of a restriction on a right to substitute that does not impair the obligation to provide services personally. Where prior consent to a substitution is required the right to substitute cannot be regarded as unfettered. The “employer” can refuse consent. 135. In relation to the suggestion that the Employment Tribunal was in error in paragraph 53 in focusing on the fact that the Claimant did not work for others, rather than whether he had legal entitlement to do so. The fact that a “worker” has a legal right which he does not exercise is not decisive and can be taken into account, in my opinion, in deciding whether a “worker” is indeed in business on his own account as opposed to having an entitlement to do so. Further, the evidence as found by the Employment Judge suggests that other of the Respondent’s operatives only carried out work for other persons by arrangement with the Respondent. I would also observe that the fact that the Claimant never did in fact carry out work for other persons than with the Respondent may suggest, following Autoclenz , that it was not intended he should in fact do so. Indeed the terms and conditions imposed by the Respondent would have made it very difficult for him to do so. He would have any difficulty in contacting any customers outside the hours when he worked for the Respondent, would not be able to use his van, and his connection with the customer would have to be entirely outside his relationship with the Respondent. 136. So far as the relevance of the restrictive covenants, the Employment Judge was entitled to find that those covenants limiting the right to work to the extent they did would also be inconsistent with the Claimant being in business on his own account. 137. I am unable to accept that the Employment Tribunal in some way substituted a consideration of the right to provide a substitute for the words of the statute. The Employment Judge was clearly bound to address the issues as detailed in the vigorous submissions by the Respondent that to be a worker the Claimant was required to provide services personally. The unrestricted right to substitute which the Respondent contended for negated any such requirement. The reference to the absence of a written clause must be understood in the context of there being no express term in the contractual documentation permitting substitution, the presence of an entire clause, (that would by definition exclude a right to substitute that was not set out in the agreement) and the Respondent attempting to assert that such a right arose by reason of practice alone. 138. It is clear as I have noted earlier that the proper approach to be adopted when determining whether someone is a limb (b) worker is to start with the words of the statutory provision and consider holistically all relevant circumstances, none of which can determine the outcome in every case. 139. Employment Judge Corrigan may have expressed herself differently had she the benefit of being referred to Hospital Medical Group v Westwood and Bates van Winkelhof which were handed down after she had delivered judgment. However, I am satisfied that her judgement and the findings that she made, show that she took all relevant 140. considerations into account and carried out the appropriate balancing exercise, even if she did not say specifically and in terms that she approached the case on the basis that there was no single key with which to unlock the words of the statute in every case, and that all relevant circumstances needed to be taken into account. 141. I am not able to accept Mr Nawbatt’s submissions that Hospital Medical Group is not of assistance. The Supreme Court expressly endorsed the judgment of Maurice Kay LJ that that there is not a single key with which to unlock the words of the statute in every case, and that there could be no substitute for applying the words of the statute to the facts of the individual case and that the Courts should eschew a more prescriptive approach which would gloss the words of the statute. 142. In the circumstances the Employment Tribunal took all the relevant matters into account, correctly directed itself by reference to the relevant statutory provisions and authorities, and its conclusions that the Claimant was not an employee but was a “worker” were conclusions to which it was entitled to come. In those circumstances the cross-appeal of the Claimant must be dismissed as must the appeal of the Respondent. 143. In the light of my finding that although Employment Judge Corrigan did not express herself in the language approved in Bates van Winkelhof she had taken all relevant factors into account in determining that the Claimant was a limb (b) worker. In those circumstances it is not necessary for the case to be remitted to the Employment Tribunal and both appeal and cross appeal stand dismissed. 144. It only remains for me to thank Mr Nawbatt and Mr Stephenson for their helpful oral and written submissions.