“5.1 We turn first to the claim under DDA. The Claimant complains of discrimination by the Respondent for failing to comply with her duty to make adjustments under Section 4A DDA. 5.2 We agree with the submissions of counsel for the Claimant that the provision criterion or practice (PCP) and that the disadvantage to the Claimant was the requirement to be physically capable of doing her job as cabin crew and if she was unable to fulfil that criterion there was a liability of dismissal. We agree also with the submission that in the case of Fareham College Corporation v Walters it was not always necessary to identify non-disabled comparators, although in this case it is straightforward to discern who the comparator would be. This would be other employees of the Respondent who were able to attend work and carry out the essential tasks required of their job description and who were not liable to be dismissed. 5.3 What was abundantly clear to the Tribunal is that the management of the Respondent gave no consideration whatsoever to the Claimant's physical problems and whether she might have a disability within the ambit of DDA. The question of any disability of the Claimant was not on the Respondent's radar. It was put to Mrs SF that she had not accepted that the Claimant was disabled and she agreed. The Respondent's mindset was that the Claimant was not disabled and accordingly did not turn their attention to their special responsibilities to a disabled employee such as the Claimant. They merely treated her as an employee who was on long-term sick. It was this mindset that prevented the Claimant's line manager Mrs SF making any real or proactive effort to pursue alternative employments for the Claimant. Their rule was that cabin crew who were sick had to return when fit again to their normal duties. But the Claimant was a disabled person and the Respondent had particular duties towards her in that respect. 5.4 No. effort was given to even discussing possible alternative roles for the Claimant until the third AMP on9 June 2008 when the Respondent commenced to send internal vacancies to the Claimant. That is over 7 months from the time the Claimant was placed on long-tem sick leave at the end of October 2007. 5.5 The Respondent's management approach to their perception of the Claimant's long-term sickness was just as casual. The Claimant formally became an employee of the Respondent in October 2007 following the integration of the acquisition and was placed on long-term sick leave on27 October 2007 . The only commissioned report from the Claimant's GP was 4 months later and his report is at document 185 dated4 March 2008 . It then took the Respondent a further 6 months to obtain a report from its own occupational health advisors Dr Call (D13). There was some dispute at the hearing as to whether the initial referral to the company doctor should have been made at AMP stage 3 but whatever the interpretation of the Respondent's procedures we consider nothing particularly turned on this dimension. 5.6 The Respondent's stance in respect of cabin crew is that they did not want them performing administrative duties. They were either sick and not capable of work or fit and capable of doing the cabin crew jobs. The only exception the Respondent made to this was pregnant cabin crew who naturally because of legislation in that area could not be dismissed when they were unable to fly or even physically able to fly but not able so to do because of the risk to the foetus. 5.7 The Claimant says that she would have undertaken the temporary roles that emerged in February 2008 of two administrative business support roles part-time. We do not accept that because we cannot contemplate the Claimant would have forsaken the cabin role which she did state she loved and that came over to the Tribunal as a genuine response. We don't accept her counsel's submission that that was an exaggeration borne out of being pressed in cross-examination. The Claimant had the benefit of a very generous 52 week full pay while off sick and we do not think she would have left the job she loved and furthermore lost the valuable facility of full sick pay when her medical prognosis was not clear. There was also a full-time vacancy which was subsequently withdrawn (D501). 5.8 The Claimant's doctor said that enabling the Claimant to continue office duties would help to support her recovery (D185). In all this time Mrs SF came up with one potential alternative job for the Claimant which was Customer Services Agent. This was at the sixth AMP stage 4 on15 October 2008 . It was noticeable she had made no analysis of possible adjustments prior to making the offer. The Claimant had her reservations regarding the job but instead of seeking to assuage these reservations or making suggestions for amending the duties somewhat Mrs SF seemed to be only too anxious to confirm the Claimant's reservations (D221-224) stating that if she was stationed on the self-checking machine she would have to stand for 3 hours and there was no guaranteed break and that she would have to walk to and from the departure gates. The manager's approach demonstrated that adjustments to roles to accommodate the Claimant was not within their consideration. 5.9 Because of the Claimant's medical condition, the reports they had received and the fact the Claimant had been off work for so long should have indicated to any company, especially a large company with an HR Department that the dimension of the employee being disabled within the ambit of DDA had to be looked into. Whilst the Respondent might have buried its head in the sand in our view it cannot account for its duty to make adjustments by stating they were not aware of the Claimant's disability. All the facts before them should have clearly pointed to the fact that the Claimant was physically incapacitated within the meaning of Section 1 and schedule 1 DDA. 5.10 The Respondent is a large organisation with a much larger administrative function than her former employers BMED. Section 18B(1) DDA says that in compliance with the duty to make reasonable adjustments regard should be had to the extent which taking a step would prevent the effect in relation to which the duty is imposed. The Claimant could have been deployed into an administrative role which would have prevented the disadvantage to her of being at risk of dismissal. We agree with counsel that Mrs SF did not commence considering other vacancies or alternative positions until 8 September as opposed to her witness statement when she said it was from5 August 2008 . The notes of the meeting of 8 September (D209) state that she could certainly look at vacancies and told the Claimant to send her or email her CV (D209). The customer service role she did come up with on15 October 2008 was not particularly suitable unless the Respondent's were prepared to adjust the duties. It is already stated that Mrs SF was keen to highlight the difficulties in the role. 5.11 Far from considering its duties to the Claimant to make adjustments it stuck to its policy of not redeploying cabin crew into administrative roles and made scant effort to identify suitable vacancies. 5.12 Section 18B(2) sets out examples of what might be needed to comply with the duty to make reasonable adjustments, including the transferring of an employee to fill an existing vacancy. The Respondent did absolutely nothing from November 2007 until June 2008. 5.13 The Respondent was not prepared to look at a ticketing role for the Claimant on the basis that she had not worked as a customer service agent. But the Claimant had that experience prior to working for BMED. The Respondent gave evidence that the Claimant would not have been conversant with its procedures. However this issue could have been resolved with relative ease by appropriate training. The Claimant presented to us as an intelligent and flexible individual. The Respondent had the resources as it was a large employer of 4,600 staff, 2000 of whom were based at Heathrow. It also did not consider administrative roles for the Claimant at its head office in Donnington, assuming that the Claimant would not wish to move. But such a possibility was not explored with her. 5.14 Pausing here we do accept the submission of counsel for the Respondent contrary to what was put by the Claimant's counsel who stated that a failure to offer alternative employment was a PCP. We agree with Ms Belgrove that this is merely an action taken or an inaction as opposed to a policy being put in place. 5.15 It is manifest to the Tribunal that the Respondent did not consider its duty to make reasonable adjustments in respect of the Claimant's employment because it viewed her as a long-term sick employee as opposed to an employee with a disability and treated her accordingly. It was very belatedly that it looked at alternative roles and came up with very little. It didn't even take advice from its Occupational Health Department as to the possibility of the Claimant taking on the customer services agent's role or indeed pursuing what adjustments or variations to that role could be made so that the Claimant could undertake it. Its mindset was that the Claimant was sick, could not do her cabin crew duties and should be put on a capability process. Indeed not long after her entitlement to full sick pay ended on24 October 2008 the Claimant was dismissed within less than a month. 5.16 In the Tribunal's clear view not only did the Respondent fail to comply with its duty under Section 4A, by its actions in respect of the Claimant it never really took them on board. Accordingly this head of her claim succeeds.”
“(2) In subsection (1), "the disabled person concerned" means - (a) in the case of a provision, criterion or practice for determining to whom employment should be offered, any disabled person who is, or has notified the employer that he may be, an applicant for that employment; (b) in any other case, a disabled person who is - (i) an applicant for the employment concerned, or (ii) an employee of the employer concerned.”
“(3) Nothing in this section imposes any duty on an employer in relation to a disabled person if the employer does not know, and could not reasonably be expected to know - (a) in the case of an applicant or potential applicant, that the disabled person concerned is, or may be, an applicant for the employment; or (b) in any case, that that person has a disability and is likely to be affected in the way mentioned in subsection (1).”
“(b) allocating some of the disabled person's duties to another person; (c) transferring him to fill an existing vacancy; (d) altering his hours of working or training; (e) assigning him to a different place of work or training; (f) allowing him to be absent during working or training hours for rehabilitation, assessment or treatment; (g) giving, or arranging for, training or mentoring (whether for the disabled person or any other person); (l) providing supervision or other support”
“For the purposes of a duty to make reasonable adjustments, where under any binding obligation a person is required to obtain the consent of another person to any alteration of the premises.”