"(3) Subject to (4), decisions may be reviewed on the following grounds only … (d) new evidence has become available since the conclusion of the hearing to which the decision relates, provided that its existence could not have been reasonably known of or foreseen at that time; or (e) the interests of justice require such a review."
"Our client's strong preference is not to progress with any disciplinary proceedings without having given your client an opportunity to discuss all the relevant issues with them face to face, including whether the current breakdown in trust and confidence in irretrievable."
"compensate her fully for the damage which has been done to her previously stellar career, recognising that she will struggle to replicate the role that she has had at F & C due both to the fact that there are few jobs at her level and the damage [sic] the way she has been treated has affected her confidence and self esteem."
"26. Interestingly, Ms Switalski had been headhunted, shortly after the harassment and victimisation started, by Royal London for the post of Legal Director/Company Secretary. Indeed, although her failing health made it impossible to take up this position she recalls that they kept the post open to her for some considerable time."
"There is a slight chance, though, that she may have to rearrange. The reason is that she was in India for the summer and was bitten by an insect. Unfortunately the bite turned nasty and she developed blood poisoning. Since she has been back in the UK she has received treatment for the blood poisoning and has also had to undergo a series of surgical procedures on her leg … Jill is made of strong stuff. Although she is in the wars at the moment, I am sure she will soon be back to normal." ii) The result of that interview was that she was among the three preferred candidates who were to come back for further interviews. This was at a time when the Tribunal considered itself (paragraph 171) to be satisfied that the Claimant did not wish to leave the Appellant company. By email dated 22 September, the next interview was fixed for 4 October at the Royal London offices. This was at the time when the Tribunal found that it was both to her detriment and to her discomfiture (paragraph 8 above) that Mr Cole was seeking to press for a meeting, which the Appellant understood due to her health would have to take place at her home, to discuss her grievances (conduct which, as appears from paragraph 22(xii) above, was found by the Tribunal to be both direct sex discrimination and harassment). She was asked back for a further interview, and Ms Rayner told Royal London that the meeting would have to be at 8 am on Monday 23 October, because she would need to leave by 10.30am. This was plainly because she had to be back at her own home in the afternoon for the grievance meeting that Mr Johns of the Appellant had scheduled for her convenience at home (see paragraph 9 above), because of her state of health, her inability to cope because of stress. In the event, Ms Rayner than informed Mr Hume that the Claimant was " away the week of 23 October and can't change her arrangements ", and the Claimant attended on1 November 2006 . The offer, of considerably better terms that she was earning at the Appellant, was made on that day, and there is then a message from the Appellant to Ms Rayner, in which she records her thoughts, which includes the following passage: "
"Sonya Rayner rang this morning to say that Gill will accept the deal we have proposed, but does not want a formal offer letter at this stage, as she wants to negotiate her departure from F & C in a way that ensures she gets circa£250k in shares and bonus. She has suggested a joining date of16 April 2007 … I will see if I can make it earlier." iv) The job thus having been accepted, a meeting was arranged between the Claimant and the man she was to replace, Mr Murray Ross. The meeting was arranged between the Claimant and Mr Ross for 28 November, and he sent an enthusiastic email to Mr Hume, copied to others, that afternoon: "
"3. She avoids triggers of recollection and has difficulty in even looking at the scars on her leg and cannot deal with her legal case against her employers. This makes it very difficult for her to work with her solicitor and give effective instructions. She even hides her phone so that no one can ring her … 5. She is generally distressed with reduced functioning [and] has become increasingly withdrawn."
"She had difficulty giving close attention to detail and making careless mistakes: often has difficulty sustaining attention in activities: often does not seem to listen when spoken to …"
"Professor Wessely is less confident of the diagnosis of Adjustment Disorder but would be more convinced if further evidence is forthcoming from other quarters … On the basis of Mr & Mrs Switalski's account, Professor Hirsch thinks that she suffers serious symptoms which rule out the possibility that she could be working at an employable level since August 2006, almost a year. Professor Wessely is less certain, and would like to see more evidence about Mrs Switalski's functioning during that period, especially as regards her business activities."
"2.4. What neither of us knew was a counter-history happening at the same time."
"2.15. I cannot think of any major mental disorder that is compatible with what is recorded that day. I cannot think of any major mental disorder in which a person could sustain a two-hour discussion, that is intended specifically to test out her skills, background, knowledge and commitment and emerge as she did. Her statements about her concentration, memory and so on are incompatible with handling and succeeding in a prolonged detailed discussion about what I assume is a very technical part of the law … 2.18. There is also a second and in my opinion crucial point. Mrs Switalski did not tell her psychiatrist, to whom she had apparently been referred by her GP as a matter of urgency, anything about either the morning's interview nor the background. A normal patient who was keen only to receive help would have mentioned this … any psychiatrist would say this was crucial information to assist them in coming to a diagnosis and formulating treatment. 2.20. … She told me … and I … wrote, as did Professor Hirsch, that she had been a high performing and effective City lawyer … The point that was being conveyed to both of us is contained in the words 'had been' … This is different to what would have been the implication if she had revealed her involvement with Royal London, and would have contradicted the image of a person unable to function because of the misdeeds of F & C. 2.21. Indeed, it would have confirmed what I was already suspecting – that her mental distress was situational and arose in response to a conflict with her employer … Such distress is predictable, but not a 'mental impairment' or disorder. … 6.1 In both my reports I indicated my frustration with my access to the kind of records that I would normally expect to receive in a PI case. I indicated my disquiet, and also said that my opinion on Mrs Switalski's mental state was provisional, and that should evidence come to light that indicated that she was functioning at a higher level than she was telling me (and indeed all the doctors in the case), I would have cause to revise my opinion. 6.2. I think that this new evidence does indeed tip the balance. I do not believe that anyone with anything in the way of a significant mental disorder would be able to perform as Mrs Switalski was still able to do in the Autumn of 2006."
"46. The Respondents suggest that Ms Switalski deliberately concealed the job offer from Royal London. The evidence before the Tribunal at the Liability Hearing in the first three cases was that Ms Switalski met with recruiters in or about April 2005 … In cross examination on21 November 2007 , Ms Switalski gave evidence about her meetings with Mr Glass in 2005. She told us that at that time she was not contemplating an exit strategy. 47. The Tribunal also heard from Ms Switalski in cross- examination on23 November 2007 that her meeting with Charles Glass and Stephen Rodney, senior recruiters, related to discussion of private equity firms looking at law firms. That evidence did not relate to any discussion of Ms Switalski's personal position. It was not suggested to Ms Switalski in cross-examination that she had an exit strategy in November 2006. Ms Switalski was not asked if she had applied for other jobs."
"On18 July 2006 Ms Switalski met with a number of legal recruiters. She had a meeting with Charles Glass and Stephen Rodney to talk about private equity firms looking at law firms."
"… Mrs Switalski said that she has turned down other job offers because of her perceived health problems."
"47. Ms Switalski was not asked if she had applied for other jobs. Indeed Ms Switalski was not referred to the paragraph of Dr Gill's report … No explanation was sought of her in relation to the statement that she had turned down other job offers. … 49. Miss Carrs-Frisk argues that Ms Switalski did not mention to Dr Soutzos, whom she saw for the first time on28 November 2006 , that she had met Mr Ross of Royal London earlier that day. It would have been open to Miss Carrs-Frisk to cross- examine Ms Switalski about the reference in Dr Gill's report [this is presumably a repeated reference to the possibility of cross-examination at the November hearing] and to use that to investigate whether there had been any other job applications and offers. This was not done. Had it been, the evidence might have been adduced at the Liability Hearing."
"50. Having analysed the situation, the Tribunal is not satisfied that the evidence concerning Royal London could not have been reasonably known of or foreseen at the time of the Liability Hearing had the Respondents cross-examined Ms Switalski on Dr Gill's report and asked her whether she had applied for other jobs or received other job offers. None of these questions were put. In these circumstances it is the unanimous judgment of the Tribunal that the application for review on the grounds at Rule 34(3)(d) must fail."
"… evidence of the detail relating to the Claimant's other employment offers in the past [is] irrelevant. Her position now, as we keep repeating, is very different [from] what it was in 2005 ." b) In their further response of23 April 2008 , more information was given but they did not disclose that he job offer had been accepted : "
"57. The evidence before the Tribunal in relation to the Royal London matter and Ms Switalski's interview with Dr Soutzos was not available when we made the judgment, and the Tribunal must consider whether, had that information been available, the judgment would have been different."
"The Tribunal has re-read its judgment. None of the evidence put forward at the Review hearing would have made any difference to the Tribunal's conclusions. We are not satisfied that the evidence we have heard of Ms Switalski's behaviour would undermine our finding that she was disabled at the relevant time in relation to the first, second and third cases."
"62. Ms Carrs-Frisk has argued that the new evidence goes to Ms Switalski's credibility and that undermines all of her earlier evidence and that, therefore, the judgment should be set aside. We reject that contention. The issues of credibility and the Royal London job offer go to the issue of remedy and will be considered in that context in due course."
" Both sides' version of events after October 2004 could not be right ."
"52. … Ms Carrs-Frisk argues that the reason the Respondent did not obtain the information at the time of the hearing was that Ms Switalski was determined to keep it secret. They also argue that she was willing to give evidence intended to mislead or which had the effect of being misleading. … 53. We have to consider whether Ms Switalski was determined to keep the Royal London material secret or give evidence intended to mislead, or having the effect of being misleading."
"55. Professor Wessely told the Tribunal that dissociation, which he describes as a mental defence mechanism, which had an altered state of consciousness, was slightly controversial. His view was that it was extremely unlikely that Ms Switalski was dissociated between the meeting with Mr Ross and the meeting with Dr Soutzos. Professor Wessely said that the idea of the multiple personality had been discredited."
"Having reviewed the evidence, it is the unanimous judgment of the Tribunal that it is in not the interests of justice (sic) to grant a Review and, therefore, the application for Review is refused and the judgment is confirmed."
"14. The Respondent has a company gifts, benefits and corporate hospitality policy which was updated in January 2005 … Under this policy, gifts or benefits offered or received by staff must be refused if the value or frequency is such as might be expected to induce the employee to act in a manner which could cause conflict with their duties to the Respondent's clients. Failure to declare a gift or benefit is a breach of the policy … Ms Switalski signed such a form in 2005 and 2006 … the Respondent also had a code of ethics which was updated in February 2005. Under the code of ethics, employees are required to avoid any conflicts of interest with clients or the firm and, if such conflict exists, to declare it. The code of ethics makes clear that deliberate breaches may result in the imposition of sanctions on the employee, including suspension or dismissal. 15. In late 2004, a legal protocol was introduced by the management committee of the Respondent, which stated that from19 November 2004 , all external legal work could only be engaged through the legal department."
"Mr Tonkin did not raise this directly with Ms Switalski and, when he did raise it, his question was opaque, such that Ms Switalski thought it related to her daughter who was working at Eversheds."
"In April 2005, I received information that suggested that Gill was receiving and had previously received free legal work. I did not consider it appropriate to address this accusation with Gill. I wanted to give Gill the benefit of the doubt. However, I did feel I should put some conflict checks in place. I suggested to Gill that we should consider whether it was appropriate to introduce a conflict of interests declaration … Gill was resistant to the idea and, in the end, we did not as a company introduce this and I did not follow up on the matter further. As noted above, in my dealings with Gill, one of my motivations has been to ensure that her primary focus is on her full time job, not the external interests that I have been and am concerned about."
"Gill has asked me to write to you to confirm the basis on which I and my colleague Raj Gupta provided some assistance in relation to a personal planning matter some time last year. I confirm that our assistance was provided on the basis of friendship with Gill (who is also the mother of a colleague here at Eversheds), and not in any way from an ulterior commercial motive. … There was never at any stage either any expectation on our part … of any advancement in terms of work or instruction from F & C or any similar professional advantage. That question was never discussed or implied in any of our discussions with Gill on that matter. Any suggestion that may be made to the contrary is, I can assure you, completely mistaken."
"You have since informed us that you will be calling as a witness Paul Winter, a Partner at Eversheds, who together with his colleague, Raj Gupta, provided these legal services free to Ms Switalski. There appears, therefore, to be no dispute that Eversheds provided free legal services to Ms Switalski."
"If the contents of the enclosed text accurately reflect a communication from you, it appears that free legal services were indeed provided … Whatever its relevance in the litigation, this is a matter of concern to F & C …, regarding which full co-operation from Eversheds LLP is requested. We would be grateful for an immediate response from Eversheds LLP to the following questions: (1) Did you send the text enclosed to Ms Switalski? If so, when and for what purpose? Please provide the full correspondence. (2) Did you send the text enclosed to Mr Grisay? If so, when and how? (3) Are you appearing as a witness at the hearing for Ms Switalski? (4) How many hours did you and Mr Gupta respectively work on this matter? What were your respective billing rates at the time? (5) Over what period did you provide representation? …"
"We write further regarding the free legal services received by Ms Switalski from Eversheds LLP in 2005 and 2006, which you have brought to our attention since21 August 2007 . While the receipt of substantial legal services over a period of many months was known as a result of the disclosure exercise, the letter you provided from Mr Winter of Eversheds LLP was the first disclosure by Ms Switalski that these services were received without charge from a company supplier. We have provided Mr Winter's letter to Mr Grisay. Our client has made no assertion in the extant litigation of any causal connection with the supply to it of legal services by Eversheds LLP, but it is a matter of serious concern that this valuable benefit was not disclosed by Ms Switalski in accordance with company procedures, and the matter must be thoroughly investigated. As you are aware, we were under the impression from 21 August to5 September 2007 that you intended to call Paul Winter of Eversheds as a witness in this matter. We only received your confirmation that this was not the case on5 September 2007 . We have spoken to Mr Winter, who informed us that he was not aware of the litigation until he received our letter (copied to you) dated3 September 2007 , and that he is seeking Ms Switalski's permission before responding to the reasonable questions we have posed regarding the total value of the benefit provided. F & C … reasonably expects the co-operation of Ms Switalski and Eversheds LLP in immediately providing necessary consents, clarifying these issues and answering all questions necessary to establish the value of the benefit provided. F & C … reserves all its rights with regard to this apparent breach of standard disclosure and conflict of interest policies applicable to all staff receiving such a benefit."
"I write to inform you that as of today's date I am claiming constructive dismissal with immediate effect. I will send this letter via my solicitors as I am not allowed to contact you direct. My solicitors will explain to your solicitors my reasons."
"69. Ms Switalski told us that when the threat of further investigation arrived on7 September 2007 : "
"In relation to the allegation made concerning Eversheds, at the time of the making of the allegation on7 September 2007 , the Respondent did not know the value of the free advice given. The Tribunal regards the obtaining of free advice in the sum of approximately£18,000 as grave, but must bear in mind that, at the time of tending the7 September 2007 , that information was not within the Respondent's domain."
"1. As you are already aware, our client underwent an operation to treat septicaemia on 5 or6 August 2006 , at which time she had to remain in hospital for a couple of days [in India]. Our client underwent further surgery seven days later. Although our client was in a wheelchair between the operations, she was able to go out and about and even undertake some sightseeing."
"1. Ms Switalski has asserted that she almost died as a result of life-threatening cellulitis/septicaemia/blood poisoning which developed on the first day of her holiday,4 August 2006 . We were therefore surprised by your statement that she was able to go out and about and even undertake some sightseeing in India. Please specify when it is said that Ms Switalski "almost died"." ii) The other letter is earlier; again it is in response to a letter from the Claimant's solicitors. The latter wrote on29 January 2007 as follows: "
"The only medical evidence we have had regarding Ms Switalski's condition has been from her GP, and we know that he did not appear to be aware of her diagnosis of Biopolar II Disorder as of the date of this most recent certificate,16 January 2007 . Your letter of29 January 2007 provided our first knowledge of any such diagnosis. You have mentioned a psychiatrist but have not identified such individual, proffered any opinion from him or her or informed us of the date of this diagnosis. You have not previously mentioned any diagnosis beyond reactive stress and depression (which you have said was responding to medication). Our client is concerned about Ms Switalski. It has appropriately processed sick pay, allowed her to reclaim pre-booked holiday during which she developed cellulitis, arranged for a grievance meeting at her home, solicited and abided by her wishes as to the level of involvement she was capable of while unable to come to the office, and has kept your client fully informed of her benefits. Your statement regarding "alarm" at the "lack of care" is misplaced, and unfair, particularly given that you have not provided us or our client with supporting medical evidence, or any information beyond the name of this condition. We must insist that you identify Ms Switalski's psychiatrist and provide us immediately with the medical opinion he or she has provided (which we presume must include a full patient history) in order that our client can make fully informed decisions as an employer. Our client will obviously need to be fully advised by a psychiatric specialist as to the implications of Ms Switalski's condition."
"The Tribunal has already found that the claims of direct sex discrimination, harassment and victimisation in the First and/or Second Cases succeeded. These acts of discrimination of themselves amount to a repudiatory breach. The threat of further investigation on7 September 2007 did amount to a final straw, in accordance with the guidance in GAB Robins … The threat of further disciplinary action is not of the same quality as the repudiatory breach arising from the discriminatory acts and acts of victimisation, but, taken in conjunction with them, it adds to that breach and the Tribunal is satisfied there was a repudiatory breach of Mrs Switalski's contract of employment." ii) [The Solicitors' Letters ] It said, with regard to the letters set out in paragraph 86 above, as to the Appellant's solicitors' letter dated4 July 2007 : "
"Mr Winter sent an email to Mr Grisay of the Company on or around17 August 2007 to set out the basis on which he and Raj Gupta provided assistance to Ms Switalski. Mr Cole could not explain why the investigation was not instigated when that email was received by the Company. We do not accept that the sending of the letter on7 September 2007 , the Friday before the Monday commencement of the hearing, was coincidental."
"It was the day before the case was due to start and … she could see the case starting and another spurious disciplinary process beginning. She said that the letter was designed to terrorise her."
"… I considered that I had given a very specific example that receipt of free personal conveyancing advice from a legal service provider to F & C would raise questions within the business. I saw this as Gill's opportunity to inform me that, at that particular time, she was receiving free legal advice from Eversheds. Gill did not tell me during our meeting nor at any time after our meeting that this was actually the case. Following our meeting, I reached the conclusion that had Gill been receiving free legal services from Eversheds, she would have told me about this. She had an opportunity to do so in our meeting. I concluded that Gill was not receiving free legal services from Eversheds and that I did not, therefore, need to take any further action."
"As we have already found, Ms Switalski thought that Mr Tonkin was referring to her daughter working at Eversheds. We cannot see how Mr Tonkin could have reached the conclusion that he tells us he did reach without asking Ms Switalski the specific question. We do not regard his explanation as satisfactory. In these circumstances we are quite satisfied that the Respondent was aware of Ms Switalski taking free legal advice from Eversheds at least by19 April 2005 ."
"106. The Tribunal took into account that Mr Tonkin had sufficient information in April 2005 to launch investigations into advice received by Ms Switalski from Eversheds had he chosen to do so. No action was taken after Ms Switalski lodged her grievance in October 2006 nor in November 2006 after it was alleged that the trust and confidence had broken down. Mr Cole decided to send a disciplinary letter, but did not institute an investigation. Mr Cole told the Tribunal that he first learned of the allegation of free legal services in March or April 2007, arising out of the disclosure exercise in the litigation. Even if that were the case, no investigation was instigated at that stage."
"140. This [7 September 2007 ] letter was written as a result of discoveries that the Respondent made as a result of the disclosure exercise in the First, Second and Third Cases. In evidence, Mr Cole was unable to provide any explanation as to why the letter of7 September 2007 was sent at that time. Mr Cole said in his statement that he did not become aware of the advice by Eversheds to Ms Switalski until March or April 2007. We have already made a finding in relation to this and do not accept that the knowledge was only within the domain of the Respondent as late as that. Had the Respondent chosen to do so, they could have undertaken investigatory matters at a much earlier stage. Mr Cole suggests that he was waiting for a response from Mr Winter to the Respondent's letter of4 September 2007 . Mr Cole confirmed that it was he who instructed the Respondent's lawyer to write the letter of7 September 2007 . We note from paragraph 14 of Mr MacKay's first witness statement he states that although he was contacted by Mr Tonkin in April 2005 he had no further involvement until Mr Cole spoke to him in September 2007. The Tribunal views it as telling that we have no contemporaneous conference notes for Mr MacKay or Mr Cole. In the hearing in relation to the First, Second and Third Cases the Tribunal's attention was drawn to a large number of contemporaneous notes made by Mr Cole."
"114. The Tribunal has already found in relation to the complaint of constructive dismissal that the letters written by the Respondent's solicitors from March 2007 were unsupportive, and that there was an unacceptably confrontational approach after31 March 2007 . 115. Ms Switalski has demonstrated less favourable treatment. There is evidence arising from our earlier findings of sex discrimination and the progress of the litigation that results in a situation where the Tribunal could infer sex discrimination. The burden must therefore pass to the Respondent under s63(a) and we have received no explanation to discharge that burden. In these circumstances the complaint in relation to health succeeds."
"100. In addition, the Tribunal has heard evidence that various employees of the Respondent obtained legal advice from Ms Switalski. She gave advice to Luc LeClercq on a surveyor's report … and Mr MacKay also received some advice. 101. The Tribunal has heard much of corporate hospitality and gifts received by Ms Switalski, namely a trip to Glyndebourne with Norton Rose and a Rolling Stones' Concert with C S Cameron McKenna [neither of which were disclosed by the Claimant, and neither of which were in the event sought to be investigated by the Appellant]. Ms Switalski gave evidence that Mr Bob Jenkins, the Chairman of the Company, was taken to a Gala Dinner after the Chelsea Flower Show. She said the tickets for this were in excess of£500 . Mr Mackay's evidence was that, in Mr Jenkins' case, he was satisfied that the non-disclosure of this by Mr Jenkins was an innocent oversight. On the evidence of this before the Tribunal, there is a disparity in treatment in these disclosable matters between Ms Switalski and male members of staff."
"46.1 Proportionality must always be a relevant consideration … 46.2 Passage of time. The appellate tribunal must be careful not to send a matter back to the same tribunal if there is a real risk that it will have forgotten about the case … 46.3 Bias or partiality. It would not be appropriate to send the matter back to the same tribunal where there was a question of bias or the risk of pre-judgment or partiality … 46.4 Totally flawed decision. It would not ordinarily be appropriate to send the matter back to a tribunal where, in the conclusion of the appellate tribunal, the first hearing was wholly flawed or there has been a complete mishandling of it …The appellate tribunal must have confidence that, with guidance, the tribunal can get it right second time. 46.5 Second bite. There must be a very careful consideration of what Lord Phillips in [ English v Emery Reinbold v Strick Ltd[2003] IRLR 710 CA] at paragraph 24 called 'a second bite at the cherry'. If the tribunal has already made up its mind, on the face of it, in relation to all the matters before it, it may well be a difficult if not impossible task to change it: and in any event there must be the very real risk of an appearance of pre-judgment or bias if that is what a tribunal is asked to do. There must be a very real and very human desire to attempt to reach the same result, if only on the basis of the natural wish to say 'I told you so'. Once again the appellate tribunal would only send the matter back if it had confidence that, with guidance, the tribunal, because there were matters which it had not, or had not yet, considered at the time it apparently reached a conclusion, would be prepared to look fully at such further matters, and thus be willing or enabled to come to a different conclusion, if so advised. 46.6 Tribunal professionalism. In the balance with all the above factors, the appellate tribunal will, in our view, ordinarily consider that, in the absence of clear indications to the contrary, it should be assumed that the tribunal below is capable of a professional approach to dealing with the matter on remission … It follows that where a tribunal is corrected in an honest misunderstanding or misapplication of the legally required approach (not amounting to a 'totally flawed' decision described at 46.4), then, unless it appears that the tribunal has so thoroughly committed itself that a rethink appears impracticable, there can be the presumption that it will go about the tasks set upon remission in a professional way, paying careful attention to the guidance given to it by the appellate tribunal."
"55. In those circumstances, we stand back and consider whether we are still of the view that we were in 2004 with regard to the risk which arises by virtue of remitting this, exceptionally, to the same tribunal … We are looking at it again now in the light of the facts that have occurred subsequently. [Counsel for the Appellant] submits (even by reference to our category of totally flawed judgment) that, even if we were not of the view, having addressed the failings of this Tribunal on the first liability hearing, that it was a totally flawed decision, now that we have seen totally flawed decisions by [the Chairman] in relation to the decisions in February and March, and now in November of this year, we can no longer have any confidence that there will not be further totally flawed decisions. But leaving that aside, we are no longer, submits [Counsel for the Appellant] able to conclude that we have confidence that this Tribunal will be chaired with professionalism or without a closed mind. 56. [Counsel for the Respondent] has submitted that, even if there has been lack of professionalism, … nevertheless (a) the effect of that Order has been corrected, by its revocation and (b) it is not so serious as to lose confidence in the Chairman … She submits that, if it is only a lack of professionalism, then the issue becomes one of a balancing act, in which prejudice to both sides must be considered. She accepts, however, that if it is a question of the appearance of bias or of a closed mind, then it is not a balancing act, and convenience or prejudice must be relegated out of the consideration … 62. … Leaving aside the fact that our guidance in this case, as to when it was appropriate to send the matter to the same Tribunal, was intended to cope with what was inevitably an exceptional case, because of the numerous decisions in which it has been thought safer [not] to send it back to the Tribunal, we are satisfied that we cannot and do not have now, in the light of the facts that have occurred, the confidence which we expressed ourselves as having, in relation to this tribunal being able to continue with an open mind and without pre-judgment. In these circumstances, the balancing act does not arise. We are entirely satisfied that it would be contrary to the interests of justice for this to be heard before the same Chairman."