" On8 September 1997 , when the applicant went on a visit on the estate, 15 or so youths surrounded his car. They shook the applicant's car and shouted racial abuse at the applicant. They tried to rob him. A youth opened the applicant's car door. As he did so the applicant hit him. The youths ran off and the applicant was very shaken. "
" … the applicant, whilst performing his duties, suffered racial abuse from a tenant. The tenant said that the applicant was an "unhelpful black bastard". "
" 135. … The tribunal is satisfied that the reason [for not sending a report form to the Personnel Section] was that Mr Ladbrooke did not consider the incident to be a serious one. He did not appreciate the importance of the complaint with regard to racial harassment and racial conduct. 136. Mr Ladbrooke handled the incident of21 November 1997 in a similar way. … 139. By no later than8 December 1997 the Council knew the applicant had been the subject of racial harassment and the applicant had made it clear he did not consider he should be working in such an environment exposing him to the possibility of further such harassment. … The Council did not take the request from the applicant to be transferred to work away from the estate seriously. 143. … the tribunal considers that it is appropriate to draw the inference that the reason the applicant's complaints were not taken seriously and that he was not properly considered for transfer elsewhere were because the grounds upon which he made the complaints, namely racial grounds. " 4.2 The second complaint of race discrimination which was established related to the period between November 1998 and December 1999, by virtue of the Appellant's failure to deal with the Applicant's grievance timeously and properly: " 152. The tribunal considers that the grievance was not adequately investigated by Mr Hardy establishing the precise nature of what was complained of and by interviewing the applicant himself and others with knowledge of what took place on the estate … 153. The tribunal is satisfied that the delay before Mrs Lockley was asked to arrange for the investigation to be carried out was largely not the Council's fault. The explanations given for the delays thereafter may be summarised as pressure of work. No adequate explanation was given for the inadequacy of the investigation itself. In the circumstances the tribunal does not consider the Council's explanation for the delay and inadequacy of the investigation of the applicant's grievance to be reasonable. 155. … The tribunal is satisfied that, on the balance of probabilities, it is more likely than not that a grievance relating to an issue which did not relate to a complaint of racial discrimination would have been treated with more gravity than was afforded the applicant's grievance. The tribunal considers that it is more likely than not that the Council treated the grievance raised by the applicant in the manner in which they did because it related to issues involving racial grounds. The tribunal considers it more likely than not that the Council would have treated a grievance relating to employment which did not relate to race in a different manner. It is more likely than not that the grievance would have been properly investigated and the investigation would have taken place in a shorter time scale. Therefore the applicant was treated less favourably than the Council would treat others on racial grounds. "
" 73. The Council's Audit Department was asked to carry out an investigation with regard to the applicant to ascertain whether or not he was working during the period he was away from work sick. As a result it was established that the applicant was the sole director of a company … "
" 15. Diamond operated mobile telephone shops in Birmingham, Nottingham and Sutton Coldfield. In the video footage the applicant was seen to be playing something of an active role at one of the shops. 16. The business of Diamond failed, and a winding-up order was made in respect of the company on13 November 2002 . The applicant told the tribunal that a cousin, Mr Neville Sinclair, had been responsible for the day-to-day running of Diamond until July 1999 when the applicant dismissed him. The applicant told the tribunal that the applicant had little involvement in the day-to-day operation of Diamond. In his statement to the tribunal, the applicant said when his family realised he was not getting involved with things they tried to encourage him by incorporating Diamond. When the applicant was questioned with regard to this, the applicant said that his witness statement was in error and his sister, Sharon, had run the business of Diamond after Sinclair left the company. "
" 18. The applicant was the sole director of Diamond, and when he completed the form, and was asked to list the nature of duties and responsibilities of each of the officers of the company (it being explained that an officer included a director/manager or company secretary) the applicant included himself only. When requested to provide details of his duties and responsibilities and what he did on a day-to-day basis, the applicant said he was the director responsible for the running of the company from 1999 to 2002. When questioned at a later date by the Official Receiver, amplifying on that, the applicant said he was in overall control of all company activities. The applicant said he was in sole control, however some staff took certain matters upon themselves without authority. The applicant said he was particularly responsible for hiring and firing of staff and budgetary decisions. The applicant said the company secretary, who is now his wife, was only there to fulfil the legal obligations and had no other involvement with Diamond. The applicant said in 2000 he became ill and left his Council job and spent less time involved with Diamond – he claimed benefit from this point onwards. The applicant made reference to Jaddoo International Trading Ltd and Com-Net (UK) Ltd. He said they were currently non-trading companies, though they may wish to trade in the future. 19. The tribunal saw the papers relating to an application by the Employment Tribunal by Mr Sinclair, including a statement intended to be used by the applicant at a hearing of Mr Sinclair's claim. This indicates that the applicant dismissed Mr Sinclair and, in the statement, the applicant made extensive comment as to Mr Sinclair's involvement with the business and the performance of Diamond. "
" 20. The tribunal has considered the extent of the applicant's involvement with Diamond after January 1998. The tribunal does not find the applicant's contention that his family sought to encourage him by incorporating the company Diamond, credible. Nor does the tribunal find credible the applicant's contentions that this was an effort to relieve him of business burdens. The applicant was the sole director of Diamond and, as he told the Official Receiver, was in overall control of its activities. The applicant was in sole control of the business and performed important managerial tasks for it. In addition, having seen the video-tape evidence and noted the applicant's familiarity with the products and activities of the shop, the tribunal is also satisfied that the applicant undertook some day-to-day activities for the business. The applicant's activities in connection with Diamond are not consistent with the applicant suffering from the degree of injury which he contends. 21. Insofar as Diamond is concerned, the tribunal is satisfied that the applicant had a greater involvement than he told the tribunal to the extent that he had a regular and substantial involvement with the management of that company after he ceased to work for the Council. The tribunal is satisfied that the applicant's involvement with Diamond was not a full time involvement, but it is likely to have exceeded 10 hours per week (the amount of time which the applicant told the Magistrates he devoted to Diamond when appearing to obtain the Protection Order relating to the liquor licence for the Adastra Nightclub in 1999 [another business venture of the Applicant during the relevant period to which we refer below] , when it was in his interest to underestimate the amount of time spent working for Diamond). "
" 24. … The applicant told the tribunal that his involvement with the nightclub was solely as a friend of Mr Smith and he had no actual personal involvement in the running of the nightclub. The applicant told the tribunal that he attended the Adastra nightclub over the period from 1999 to 2001 on three occasions only. 25. It is clear that the applicant attended meetings of the relevant committee of the local authority with regard to the public entertainment licence at the Adastra nightclub. During those meetings the tribunal has no doubt that the relevant committee was under the impression that the applicant played an important part in the management of the nightclub, and the applicant knew that was the case and acted accordingly. The applicant said at a meeting on27 October 1999 he considered that the staff of the club had acted properly during incidents at the nightclub known to the police, and was able to provide information relating to those incidents. The applicant personally completed several forms relating to the public entertainment licences at the Adastra nightclub. 26. On14 December 2000 the applicant attended the meeting of the local authority committee in connection with the application for an occasional public entertainment licence on31 December 2000 … The minutes say "
" 30. The tribunal does not find that the applicant's contention that he had no role whatsoever at the nightclub, other than by allowing his name to be used, to be convincing. Further his attendance at the Wolverhampton City Council committee meetings is not consistent with his claim that he avoids any unnecessary contact with people and will go to every effort to avoid any form of confrontation. 31. The tribunal is satisfied that the applicant had a substantial but fluctuating involvement in connection with the Adastra nightclub. The applicant told the tribunal that his involvement was limited to applying for the licences and attendance on at most two or three occasions. The tribunal does not accept this evidence, in particular because it is inconsistent with what the applicant told the Committee of Wolverhampton City Council … and also with the evidence of Mr Smith (which the tribunal considers itself understated the applicant's involvement with the nightclub) to the effect that Mr Smith contacted the applicant on a weekly basis with regard to the nightclub. If the applicant's involvement with the Adastra nightclub was as little as he claimed then it would be unlikely that he would be able to deal in such detail with the matters raised before him during the meetings. … "
" 32. In his statement to the tribunal the applicant said his sister set up these companies. In fact the applicant contacted his accountant for the purpose of doing so and the applicant was the sole director of each of them. It is to be recollected that the applicant told the Official Receiver that the companies were currently non-trading companies though they may wish to trade in the near future. When responding to questions from Mr Beaver, the applicant said that Com-Net (UK) Ltd, which has since changed its name to Diamond Cellphones (UK) Ltd, was his sister's company and that Jaddoo International Trading Ltd was a company formed for the use of a cousin based in Jamaica. By the time of the hearing the applicant had ceased to be a director of either company. 33. The tribunal is not convinced as to the applicant's explanation with regard to these companies. The applicant's involvement with them is certainly not consistent with the claimed actions of the applicant's family to avoid putting any pressure on the applicant. "
" 6) Both doctors note the evidence presented by the respondents suggesting Mr Jaddoo has been engaged in employment, in particular his assertion to the Licensing Authorities that he played a substantial role in managing the … nightclub and the suggestion that he played a significant role in the day-to-day functioning of Diamond Communication Systems. Both doctors note that Mr Jaddoo has produced a statement denying these allegations. 7) If the tribunal accepts … the assertions referred to in 6) above, Mr Jaddoo's presentation to both doctors cannot be relied on. This is a matter of fact for the tribunal. 8) Both doctors agree that the video shows no evidence of mental disorder. Dr Hallstrom feels that the level of functioning shown is inconsistent with severe agoraphobia. Dr Kennedy does not feel that the video evidence is sufficient to refute the diagnosis agreed by both doctors. "
" 34. Taking into account the tribunal's finding of fact, the medical reports, the evidence given by Drs Kennedy and Hallstrom and the answers given by [them] to the agreed questions on1 March 2004 , the tribunal finds that the applicant suffers from anxiety and panic attacks, but his self report to Dr Kennedy and Dr Hallstrom exaggerates the extent to which he cannot interact on a regular and consistent basis with others and to which he is affected in social situations. The tribunal is satisfied there are times when the applicant is symptomatic and this interferes with his enjoyment of life and at times it would interfere with his ability to work, but this occurs much less frequently than he told the medical consultants and the tribunal. 35. The tribunal is satisfied that the applicant's condition is likely to improve once these proceedings are concluded. 36. The tribunal is satisfied that prior to 1997 the applicant had a pre-existing anxiety disorder. The tribunal is satisfied that the Council's unlawful conduct exacerbated the applicant's pre-existing medical condition and resulted in a condition and … a significant deterioration in it. The tribunal is satisfied that, with appropriate medical treatment and co-operation by the applicant, it is likely that he will, following the conclusion of these proceedings, be able to recover significantly more than 65% of his previous working capacity [a percentage which had been suggested by a Dr Briscoe, consultant psychiatrist, in his letter dated20 January 2003 , plainly written without any knowledge of the matters set out above, but apparently based upon an understanding that he " could be in a position to gain some form of work within the next twelve months "]. 37. The tribunal is satisfied that the applicant is able to undertake more activities of a business-like nature than he told the tribunal. The tribunal considers it more likely than not that the applicant could undertake normal work in business relationships providing that he is not exposed to unlawful racial discrimination, or undue pressure. "
" 52. The tribunal has then moved on to consider the multiplier. Ms Grewal said that the multiplier should be 20.8 reduced by … 0.02 (to reflect the risk of loss of employment) to 19.67. Mr Beever said that the multiplier should be between 0 and 9 to reflect the true extent of the applicant's capacity to work taking into account an exaggeration of the applicant's symptoms, the fact that it is unlikely that the applicant would work beyond his 58 th birthday since by then he would have 40 years service with the Council and that Ms Grewal does not incorporate adequate reduction for other matters as are referred to in the Newsome case. 53. The tribunal is satisfied that, whilst the applicant suffered, and continues to suffer from his medical condition, he does exaggerate the symptoms resulting from it. The tribunal reaches that conclusion because, on the findings of fact made by it, the applicant was much more actively informed in the business of Diamond and of the Adastra nightclub than he told the tribunal, and, further, he had personal involvement in other companies which were set up by, or for, him for the purpose of business. Regrettably the tribunal is unable to rely on the applicant's description of the symptoms of his medical condition or of the effect upon him. 54. The applicant is clearly an entrepreneurial person, as is shown by his involvement in various businesses, and it is likely that he will participate in businesses that will generate income, and it may be that such would cause him to terminate his employment with the Council earlier than would otherwise be the case. The tribunal is also satisfied that there may well have been other reasons for the applicant terminating his employment with the Council, or his employment being terminated well before his 58 th birthday. Taking these factors into account, the tribunal considers that the appropriate multiplier in this case is 10. This results in a future loss of£40,224.20 . "
" Compensation for injury to feelings is not automatic. Injury must be proved. It will often be easy to prove, in the sense that no tribunal will take much persuasion that the anger, distress and affront caused by the act of discrimination has injured the applicant's feelings. But it is not invariably so. "