"There will be a consultation meeting on28 January 2002 to discuss the contents of this letter as part of the consultation process. During the consultation process the company will explore what alternatives are available to you including any alternative positions within the company. Details of any vacancies will be notified to you should they arise. Accordingly, in advance of your meeting on28 January 2002 and throughout the consultation period you may wish to give some thought to any alternative roles within the company that you believe you are suited to and which you may like to apply for, assuming that a vacancy exists or becomes available….."
"[Mrs Butt] asked whether there was any suitable alternative vacancy. She was told there were only part-time Customer Services Agent positions. She said this was insulting and asked whether there was a suitable alternative role in the Service Provision Department. Mr Veiga agreed to look into it during the consultation period. She asked whether other heads of departments were being made redundant and was told that the information could not be disclosed. She asked for the criteria used for selection of her for redundancy and as to whether the Call Centre Manager's position was considered as well and why only the Head of Customer Services was being considered, stating that she was competent to fill the Call Centre Manager's role. Mr Veiga agreed to provide the written criteria which was used to select the Head of Customer Services position as redundant, by1 February 2002 . [Mr Brown] and Mr Veiga agreed to look at putting other roles into the consultative procedure as an alternative solution. They also agreed to look at the timing of the redundancy in the light of [Mrs Butt's] forthcoming maternity leave."
"As requested I am able to further clarify that due to external economic factors and the need to remain competitive within an increasingly challenging marketplace the directors have proposed that the company could remove the position of senior customer services manager (head of customer services) from the organisation in order to cut costs. As you know, since the summer our volumes have declined dramatically by over 40% and our margins have been squeezed by the networks and service providers. Whilst the proposal is very regrettable, the directors have no choice but to continue cutting costs throughout the company."
"Mr Veiga stated that there was only one vacancy available which was for a part-time Customer Services Agent, which [Mrs Butt] again said was an insult. She said she was flabbergasted for it to have been brought up again. [Mrs Butt] stated that the letter of4 February 2002 did not provide the criteria as to why she had been specifically selected for redundancy. [Mr Brown] and Mr Veiga confirmed that they were going to hold by the decision. [Mrs Butt] stated that she had the most call centre and operational experience of all managers in Customer Services, particularly as compared with Mr Kemp. She stated that, if proper selection criteria were used, this would clearly have become apparent. [Mr Brown] said that [Mrs Butt] had been selected due to cost-cutting requirements in the structure, not due to her performance. There was discussion of other departments where the heads of departments had been left in post whilst lower levels of management had been affected, and [Mrs Butt] asked why the same did not apply in her case."
"(e) The sudden decision to delete the role of Head of Customer Services as being immediately necessary was not satisfactorily explained to us by the Respondents, who claimed it to be a reasonable reaction to the financial problems facing the Customer Services Department. As between losing [Mrs Butt] and losing her Junior Manager, Mr Kemp, there was a difference of£23,500 on the full year's salary, after taking account of bonus provisions. However, this was not a realistic figure, given that [Mrs Butt] would in the near future be on maternity leave for a period of 18 weeks and therefore would be unpaid for this period. Furthermore, it was a modest figure as compared to the figures which, at the request of [Mr Brown], [Mrs Butt] had been able to propose through cost-cutting measures in her department, resulting [in] her projections in savings of£40,000 per month. These projections had been accepted by [Mr Brown] and had been reported to the Board of Directors at the meeting of15 January 2002 . (f) Upon being told of her proposed redundancy, there was an immediate request made by [Mrs Butt] to have other management positions considered alongside her own in a pool for selection. At the same time she asked to be told of suitable alternative vacancies which might be available. (g) Any reasonable management/human resources team would have recognised that, for there to be a fair selection for redundancy, there should be a selection process considered as between [Mrs Butt] and her junior manager in the Customer Services Department (Matthew Kemp). [Mrs Butt] had stated that she could perform all the tasks within the role held by Mr Kemp and this was not disputed by the Respondents. By contrast, he could not perform her strategic roles. She might have been required to accept a cut in salary and some compromise might have been proposed and negotiated. She might have been willing to accept a salary cut as an alternative to redundancy. She ought to have been given the opportunity of being considered in a selection process for the departmental managership role that remained. (h) The Respondents claim that such a selection process was unnecessary, since it was [Mrs Butt's] role that had been selected and therefore she had to be selected in consequence. We find that explanation to be so unreasonable as to lead us to reject it as a genuine and non-discriminatory reason for the dismissal. We bear in mind, in relation to the complaint of sex discrimination, the effect ofSection 63A of the Sex Discrimination Act 1975 (as amended) whereby, [Mrs Butt] having proved facts from which we could conclude there had been an act of sex discrimination, in the absence of an adequate explanation from the Respondents, then it is for the Respondents to prove that they did not commit the act of discrimination, or the complaint must be upheld. (i) We infer, therefore, that following the request by [Mrs Butt], [Mr Brown] did consider whether Mr Kemp should be selected for redundancy instead of [Mrs Butt], but came to the conclusion that he should not because [Mrs Butt] was due to go on maternity leave in the near future and, therefore, would not be available as a manager for that period. We draw the inference that [Mr Brown] decided that it would be more convenient for the business to simply remove [Mrs Butt's] role from the departmental structure and her with it, rather than carry out a fair selection process as between the two managers in the Customer Services Department. [Mr Brown's] decision was ratified by his fellow directors at the meeting of the18 January 2002 . (j) [Mrs Butt's] dismissal was therefore unfair by reason of the fact that her selection for redundancy was not carried out after a proper and fair consideration of the pool of employees from whom the selection should have been made followed by a fair selection process. Furthermore, the consideration that was given to selection was tainted by the fact that [Mrs Butt's] pregnancy was weighed in the balance against her."
"She might have been willing to accept the salary cut as an alternative to redundancy. She ought to have been given the opportunity of being considered in a selection process for the Departmental Managership role that remained."
"Without laying down any hard and fast rule we are inclined to think that where an employee at senior management level who is being made redundant is prepared to accept a subordinate position he ought, in fairness, to make this clear at an early stage so as to give his employer an opportunity to see if this is a feasible solution."