"4. The Applicant informed the Tribunal that she had received the booklet from the Respondent and had read it twice, understood it as best she could, and it had been on her desk for at least two months. Mr Wilcox's evidence was that he had discussed on three occasions fully with the Applicant the effect of the Working Time Regulations and that she was entitled to 20 days, but that it would include Bank Holidays. The Applicant denied there had been any discussions at all."