"10 In this case none of the applicants had a written contract of employment or a statement of his terms and conditions of employment. Each year negotiations have taken place between the company and the trade unions concerning terms and conditions and any agreements reached are recorded in writing. It would appear that the discussion of redundancy terms has never formed a part of the annual negotiating exercises and thus the collective agreements are silent upon this issue. However, we do not find that the absence of such terms in a collective agreement must necessarily lead us to conclude that there are no contractual terms with regard to redundancy in existence."
"11…….it is common ground in this case that the real issue is whether a contractual entitlement arises by reason of custom and practice."
"12 In deciding whether the enhanced redundancy terms have become a term of the applicant's contract of employment on the grounds that it is an established custom and practice we have had regard to all of the relevant evidence in this case. However, we consider it appropriate to highlight certain issues which we have had particular regard to , namely:- (a) we are satisfied that the availability of the enhanced redundancy terms has been drawn to the attention of the employees by the company in writing and that both the policy and the terms thereof were well known to all employees at Farington. (b) we are satisfied that the policy has been followed for a substantial period of time. Clearly it was followed in all the redundancy exercises which took place from 1990 to 1994. During this period approximately 750 employees or 75% of the Farington workforce had been made redundant and all 750 employees have been able to take advantage of the enhanced redundancy terms. The only time in which the policy was not followed involved the dismissal of 5 employees in 1996. (c) the policy was followed in respect of 6 redundancy exercises and it was proposed that it would be followed in respect of 2 other redundancy exercises which were subsequently cancelled. ( d) originally the enhanced redundancy terms were to be limited to those employees who were made redundant by reason of the closure of the BX facility. However the policy was later applied to all employees who were made redundant over the next four years. Clearly the terms of the policy had been consistently applied and all employees who were made redundant between 1990 and 1994 were allowed to take advantage of the enhanced redundancy terms. (e) We are satisfied that the policy was first introduced following a period of protracted negotiations with the recognised trade unions. However, in later exercises the enhanced terms were simply applied or proposed to be applied by the company without the requirement of further reference to, or negotiations with, the trade unions. (f) we are satisfied that all employees including the applicants had a reasonable expectation that the enhanced redundancy payments would be made. (g) we are satisfied that the terms of the policy had clearly been reduced to writing. Indeed the terms are set out by the company at divider 137m of the bundle and the terms are also set out in a document (which has probably been prepared on behalf of the unions) and which can be seen at divider 153 of the bundles. (h) although there is no evidence that any employees actually entered into employment on the faith of an expectation that enhanced terms would be applied we consider that this factor is of little relevance, particularly because all of the applicants commenced their employment before 1990 when the enhanced terms were introduced. (i) we are satisfied that on some occasions and in particular in relation to the later exercises that the payment of the enhanced redundancy terms, as opposed to the redundancy exercises themselves, was not specifically authorised. Indeed, we find that in relation to at least the last five exercises or proposed exercises the payment of enhanced redundancy terms became automatic or virtually automatic from the company's point of view. However even if we had found that specific authorisation had taken place on every occasion this would not have caused us to reach a different decision having regard to all of the other factors in this case. (j) we are satisfied that the nature of the communication of the policy to the employees supports the inference that the company intended to be contractually bound by it. For example, in the May 1993 newsletter it is stated that "the redundancy terms which will apply to these redundancies are those which are currently in operation"
"13. Having regard to the facts of this case and to the relevant legal principles, we are satisfied that the enhanced redundancy terms whereby redundant employees will receive£1,000 for each completed year of service and£90 for each further completed month of service have become a term of the applicants' contracts of employment on the ground that it is an established custom and practice."
"A policy adopted by management, unilaterally, cannot become a term of the employees' contracts on the grounds that it is an established custom and practice unless it is at least shown that the policy has been brought to the attention of the employees or has been followed without exception for a substantial period."
"(t) in 1996 a further redundancy exercise took place in which 5 employees were made redundant. These employees did not receive an enhanced redundancy payment but instead they received a statutory redundancy payment together with pay in lieu of notice. None of the 5 employees took action against the respondent either in the Employment Tribunal or in the County Court albeit the limitation period in respect of the latter has yet to expire. The respondent contends that the failure to take legal action is an indication that those employees and their representatives accepted that there was no contractual right to receive an enhanced redundancy payment. The applicant's witnesses in the present applications claim that it was argued on behalf of those dismissed in 1996 that they did have a contractual right to receive an enhanced redundancy payment. Moreover they, or at least some of them, were advised that they should take legal action but they declined to do so. We find that the fact that the five employees dismissed in 1996 failed to take legal action is of little, if any, assistance when deciding if the present applicants have a contractual entitlement to receive an enhanced redundancy payment."