"Thereafter, the disciplinary hearings were conducted in a fashion which the Applicants could reasonably have concluded was unfair." the last sentence of that paragraph is: "
"It was our unanimous view that this procedure was mishandled from the start, and that every further failure to appreciate or address the Applicants' concerns diminished still further any trust and confidence which they might have had in the Respondent's ability or willingness to deal with them fairly."