"In March 1999 Arriva's vehicle maintenance system was replaced by a new system known as F.A.C.T. In April 1999 a problem arose in relation to the non-routine maintenance of a number of Marshall Dart vehicles. It was Mr Lester who noticed that some vehicle records were missing. He immediately, on his own initiative, notified all the relevant garages to recall all the buses for service and inspection. This immediately rectified any further delay in maintaining these vehicles. Mr Lester and his colleague Mr David Kerr (Accountant) were asked to investigate how the problem had arisen in the first place. Their investigation concluded that the problem had arise due to a system failure of manual input at the Administration office in St Helens before the vehicles arrived at the depot. The problem would never had been noticed save for Mr Lester's initiative and quick action after which the Applicant thought the matter was concluded."
"This belief is held because the substance of the matter involves failings in Arriva's procedures for vehicle maintenance and it is Mr Lester's case that he was made a scapegoat for inadequate procedures that were beyond his control and we find it inconceivable that Arriva will not have other relevant documents, inter alia, in relation to the internal investigation of the matter and revised procedures as a result of that investigation"
"Items 3, 6, 7 the service reports for the period March 1999 to August 2000 for the Green Lane Depot only and items 10 and 11, and any other documents beside notes of interview, relevant to the Marshall Dart vehicles following the introduction of the F.A.C.T system"