"After investigating the matter, I am sorry to say there were no valid reasons for the lengthy delay in the promulgation of the review decision. This was overlooked and you are right to be angry. I wish to apologise profusely for the poor service you have received in this instance and I am glad you have brought this to my attention. I have made a few changes to the systems in place for the promulgation of decisions to avoid this type of situation from re-occurring."
"IT IS CONSIDERED that there has been shown no exceptional reason why an appeal could not have been presented within the time limit …"