"Mrs West was a bit vague as to the date of the first conversation with Sue Gomer, who had left Hillingdon in February 1997 to become Chief Housing Officer at Ealing, or even who had initiated the conversation, but she was certain that it could not have been earlier than June 1997 (the month in which the Applicant presented his first complaint against Hillingdon), but she was certain that it could not have been earlier than June 1997."