"The Royal Mail has a recruitment policy which is very nearly written in stone. Much of the documentation shows us how strictly management have to adhere to best practice in recruitment. The object of the exercise is to avoid discrimination on any unlawful basis (race being one of them). … The boarding would be chaired by the Manager of the facility and the candidates would be assessed by two trained assessors. …"
"Mr Smith asked him [ the appellant ] questions which Mr Smith was not entitled to do and marked him [ the appellant ] down. That is the basis of the case against Mr Smith."
"11. We have the opportunity of observing witnesses in the witness box, of reading the documents and of testing vigorously Mr Smith and his colleagues. The applicant has similarly has had that opportunity. We have no doubt that a mistake was made. We have no doubt that it was not malicious and that it was based on a misunderstanding. What is significant to us is that it was a mistake that was equally applied that morning to a white European. …"
"… We have heard from Mr Smith himself. He is a respondent. His job had been on the line. The allegation has been that he conspired with others and orchestrated the doing down of the man because of his race. We make it clear that we found no evidence of that at all. That is having read all the documents and having test vigorously the witnesses."
"… What we have done is carefully gone through the evidence, looked for anything that we could draw adverse inferences, looked for the danger signals and listened to the applicant himself. We have not only listened to the way the applicant put his case, which was bluntly that there was a conspiracy to do him down because he was Asian and of a particular part of the Asian community. We also looked for the more subtle and perhaps more insidious form of discrimination. We found no indicators having tested the witnesses at all. We conclude this case with this observation. The Royal Mail in our view should be congratulated in the way they process their recruits. We were impressed. This application is dismissed."