"15 In this case we found a number of instances of less favourable treatment. The Applicant was treated less favourably in situations where compassionate leave might have been appropriate. While complaints by her white managers were given the fast-track treatment to the detriment of clearly laid down procedures, the Applicant's grievance was not given any consideration. It was not made clear to her that progress on this grievance was barred because of pending disciplinary action. There was increasing hostility from Mrs Farnworth to the extent where the Applicant's removal was her main objective. The Applicant was treated less favourably in respect of personal telephone calls. While there was the expectation that someone might have approached her for payment, no-one did so and moreover, it was a subject that Mrs Farnworth was not even prepared to discuss with her."
"(1) It is for the applicant who complains of racial discrimination to make out his or her case. Thus, if the applicant does not prove the case on the balance of probabilities, he or she will fail. (2) It is important to bear in mind that it is unusual to find direct evidence of racial discrimination. Few employers would be prepared to admit such discrimination even to themselves. In some cases the discrimination will not be ill-intentioned but merely based on an assumption [that] "he or she would not have fitted in". (3) The outcome of the case will therefore usually depend on what inferences it is proper to draw from the primary facts as found by the tribunal. …"
"…If no explanation is put forward, or if the tribunal considers the explanation to be inadequate or unsatisfactory, it will be legitimate for the tribunal to infer that the discrimination was on racial grounds."
"17 … we gave considered the difference of race, the instances of less favourable treatment and the explanation given by the Respondent. It is case where we are prepared to draw an inference and we find that the Applicant has succeeded in proving on the balance of probabilities that she was the victim of unlawful race discrimination."