"While it is not open to us to substitute our decision for that of the respondent, it is open to us to determine whether the respondent's decision was fair and reasonable and within the range of reasonable responses available to a reasonable employer in such circumstances. We do not find it to be so - it was in our view "manifestly inappropriate"."
"Whilst we did not invite the parties' representatives to address us on the subject of the applicant's conduct contributing to her dismissal we consider it may assist the parties if we set out those matters which, in our view, may be relevant to such considerations. That the applicant made errors she has never denied and that such errors contributed to her dismissal there can be no doubt. Furthermore, the applicant failed to avail herself of the opportunity of an appeal hearing. We consider it likely that if the applicant had been adequately represented at such hearing bringing to the attention of Mr Maturano the mitigating circumstances and the deficiencies of the respondent's application of its disciplinary procedure, it is unlikely that the decision to dismiss would have been upheld. In respect of the question of representation at the appeal, we are critical of both parties. We are, however, of the opinion that in seeking a move from the tobacco room the applicant was seeking to answer the respondent's complaints and that the respondent's lack of response to the applicant's requests does much to limit the extent to which her errors have contributed to her dismissal."