"To meet future business needs methods and patterns of working and job design will be adjusted to make the most effective use of the competence of individuals and work teams. Staff will be expected to work flexibly within their range of capability and competence and to extend this range through training and experience to meet the requirements of the business."
"13. ... It was done in the way that most collective agreements are carried out, by the trade union and employer keeping their members and employees informed of the agreements and indeed we accept in this case that the new terms which came out of the new collective agreement were to the advantage of the Applicant and that she did in fact accept the new holiday terms and new wages and grading set out in the new agreement."
"14. ... little if no different from what would be incorporated into any contract of employment and particularly in the 1990s ... and in particular the effect on employees of new computerised systems."
"This Agreement applies only to the regulated business of London Electricity plc and will be applicable only to those members of staff whose statement of terms and conditions specifically refers to this Agreement as being applicable to them."
" the industrial tribunal erred in law in that it failed to take into account all the material circumstances of the case "