"1) The Tribunal erred in law in concluding in paragraph 9 and 10 of the Extended Reasons that the Respondent had not discriminated against the Appellant because the acts complained of were not racially motivated. 2) The Tribunal erred in law in considering that the Respondents motives were determinative of the question of whether there had been discrimination against the Appellant contrary to section 1(i)(a) andsection 4(2)(c) of the Race Relations Act 1976 ."
"Mrs D McAree said in evidence that she could not have dealt with the applicant's complaint between 3 June and12 August 1997 . She said that at the time when the applicant's internal complaint was assigned to her on19 June 1997 she was already dealing with eight other complaints. She produced a chart which demonstrated that it took her nine months to deal with the applicant's complaint which involved interviewing 17 people and cost£5,671.38 . Other complaints took even longer. She instanced that one took 11 months and two took 11½ months each, but none involved interviewing so many people nor did they cost as much."
"Another point made on behalf of the Applicant was that the internal rules laid down that if a complaint was made by one member of staff against another both should be moved from the office in which they worked. She asked us to infer that in requiring only her to move the respondent was racially motivated. The respondent countered that by saying that if they had moved the six people she had accused it would have had the effect of almost denuding the High Wycombe office. As the office had to be kept running they deemed it expedient only to move her."
"After the applicant ceased to work at the High Wycombe office the code to the security locks was changed. To gain access after hours it was necessary to know the current access code. After she was transferred to Maidenhead she telephoned Mr P Humphrey, the High Wycombe Office Manager, and said she wanted to collect some things from the High Wycombe office and asked for the access code. He said that she could collect her things, but did not give her the code. When asked why he said in evidence that although he did not refuse her the code he did not volunteer it and seemingly she did not pursue her request. Notwithstanding that she did not then repeat her request she asks us to infer that Mr Humphrey discriminated against her in not volunteering the then current code."
"From these several authorities it is possible, I think, to extract the following principles and guidance. (1) It is for the applicant who complains of racial discrimination to make out his or her case. Thus if the applicant does not prove the case on the balance of probabilities he or she will fail. (2) It is important to bear in mind that it is unusual to find direct evidence of racial discrimination. Few employers will be prepared to admit such discrimination even to themselves. In some cases the discrimination will not be ill-intentioned but merely based on an assumption that "he or she would not have fitted in." (3) The outcome of the case will therefore usually depend on what inferences it is proper to draw from the primary facts found by the tribunal. These inferences can include, in appropriate cases, any inferences that it is just and equitable to draw in accordance with section 65(2)(b) of the Act of 1976 from an evasive or equivocal reply to a questionnaire. (4) Though there will be some cases where, for example, the non-selection of the applicant for a post or for promotion is clearly not on racial grounds, a finding of discrimination and a finding of difference in race will often point to the possibility of racial discrimination. In such circumstances the tribunal will look to the employer for an explanation. If no explanation is then put forward or if the tribunal considers the explanation to be inadequate or unsatisfactory it will be legitimate for the tribunal to infer that the discrimination was on racial grounds. This is not a matter of law but, as May LJ put it in North West Thames Regional Health Authority v Noone[1988] ICR 813 ,822, "almost common sense." (5) It is unnecessary and unhelpful to introduce the concept of shifting evidential burden of proof. At the conclusion of all the evidence the tribunal should make findings as to the primary facts and draw such inferences as they consider proper from those facts. They should then reach a conclusion on the balance of probabilities, bearing in mind both the difficulties which face a person who complains of unlawful discrimination and the fact that it is for the complainant to prove his or her case."
"that Mr Humphrey was not racially motivated when he did not accede to the applicant's request, after she had been transferred to Maidenhead, to be supplied with the access code to the High Wycombe office."