"No physical copy of the originating application could be traced at the Regional office."
"The applicant was told by her solicitor that she should hear from the tribunal within 4 to 6 weeks, but occasionally if there was a back-log it might be a little longer. She did not know she should receive an acknowledgement more quickly.
"7. ... if the originating application was not effectively presented on14 January 1998 it was not reasonably practicable for the complaint to be presented before the end of the three month period, she understandably believing it had been presented in due time, and the presentation on9 March 1998 was within a reasonable period after the expiry of the three month period which was16 January 1998 ."