"3. When Mr Tring did not appear on the morning of18 June 1998 , the chairman instructed me [that's the member of the Regional Secretary's staff] to see if there were any messages. I went downstairs and checked with the main office. There were no message and nor was there any record of any telephone call having been received. Consequently the hearing commenced, in Mr Tring's absence, at 10.10 a.m.