"The Tutor concerned was made aware of the situation by the student in my presence and apologised and it was agreed between the two parties concerned, that in the future there would be no physical, verbal or written contact by the Tutor to the student. This was accepted by the student and the situation is therefore regarded as closed."
"recommends the institution by a complainant of a formal procedure only if the unacceptable conduct continues or if it is not appropriate to resolve the problem informally."
"14. ... The complainant had pronounced herself satisfied with the outcome of the informal procedure, on two occasions and she had apparently accepted Mrs Woods' report in March that the situation was regarded as closed."
"15. ... Finally, two months later, [ 'B' ] decided to have a third go. This time thought, she invoked the formal policy. Thus it was that [ 'C' ] was put in triple jeopardy. This time, however, the result was the termination of his employment."