"We have to ask ourselves not what our judgement would be in the circumstances, but whether the respondents investigated the matter properly; upon that investigation did they come to a reasonable conclusion and was that conclusion within a reasonable response that any employer of a similar size administrative resource could come to."
"The disciplinary procedures are agreed with the union. As a result Mr Hilditch called the union in. Mr Coleman, then the senior shop steward, Mr Neale and one other shop steward went in to see Mr Hilditch. Mr Coleman did not give evidence, Mr Neale did. Mr Neale disagrees with the outcome of that particular meeting: (not with what Mr Hilditch says what the outcome was, but simply disagrees with what the outcome was). What Mr Hilditch wanted to do was to give a notice to all staff about what was going to happen if they were caught failing to pick up passengers. Mr Hilditch wanted to make it quite clear to bus drivers that if they did not pick up passengers, and they did so deliberately, then dismissal from the service would automatically follow. Mr Hilditch went in to negotiations with Mr Coleman, the senior shop steward. It is quite clear that there was an agreement between Mr Coleman and Mr Hilditch to allow a change in the rules. Failure to stop was to become a dismissible offence. Mr Neale agrees that there was an agreement. At a branch meeting later the work force approved this basic change. By the beginning of April 1992, everyone including even the applicant in Leicester City Bus knew that failing to pick up passengers was a disciplinary offence which would lead to dismissal.
"We feel compassion for the applicant because he is in his late middle years and he has not got a job, but people like Mr Hilditch have to run a competitive business. We are told that for every one job there are 100 applicants. He had to balance everything out. It is a hard world; hard decisions have to be made. The right decision was made in this case. This dismissal was fair."
"that the Industrial Tribunal erred in law in that (a) It failed to consider whether there are/was any inconsistency of treatment by the Respondent between the Appellant and one Kelly, who was found to have committed the same offence as the Appellant had allegedly committed but who, despite very short service (two weeks compared with the Appellant's 20 years was re-engaged by the Respondent."
"disregarded the undisputed evidence related to the dismissal and re-engagement of Kelly."
"The Tribunal erred in law in failing to consider alternatively failing to make findings as to whether in all the circumstances the Respondent's decisions to dismiss the Appellant and to reject his appeal were within the range of responses open to a reasonable employer."