“Managing workforce (Core services) Please tell us about your organisation’s experience managing workforce to deliver a similar service. Your response should include, but not be limited to: • How your recruitment and training practices ensured the attraction and retention of skilled and motivated staff • How you supported and respected diversity and inclusion for staff • How you minimised disruption when organising cover arrangements for staff absence, or a change of care worker, in relation to both planned and emergency cover arrangements (NOTE: Your response should be no more than 500 words. Any words or content submitted which exceeds this limit will be disregarded by the Authority in its evaluation.)”
“The response demonstrated a successful mobilisation example. However, it mentioned the Ethical Care Charter without demonstrating specific examples. It had limited information on supporting residents through changes of care worker. The EDI example - lacked relevance to staff's EDI. The response should have provided a bit more information on how and where they recruit.”
“Clarification Requested … Given that the published scoring matrix defines a score of 4 as demonstrating credible methodology alongside clear processes and added value, we request clarification on: • Which specific elements required for a score of 4 were considered not met; • How the mobilisation scale and workforce resilience systems were weighted; • Whether any additional internal sub-criteria were applied during moderation; • Where the mandatory minimum score of 4 for Q22(ii) was explicitly disclosed prior to submission. For transparency, we also request the moderation record for Q22(ii) and confirmation of the evaluator guidance applied. We seek this clarification to understand the basis of the scoring decision and ensure the published criteria were applied consistently.”
“Finally, in relation to your request for moderation records and evaluator guidance, we are able to provide the moderated rationale, which is reflected in the clarification above. However, in accordance with procurement governance requirements, we cannot release individual evaluator notes, internal deliberations or detailed moderation documentation. The evaluation panel followed the standard evaluator guidance issued to all officers involved in this procurement, ensuring consistency and adherence to the published scoring criteria. We hope this response provides the clarity you have requested and confirms that the published criteria were applied consistently throughout the evaluation.”
“During the clarification phase, the Defendant received multiple formal warnings that the 500-word limit was mathematically insufficient to provide the technical depth and evidence required by the complex, multi-part sub-questions. Specifically, in Clarification Thread 24.1 (submitted12/09/2025 at 16:14, a copy of which is attached at Annex 1)…”
“Breach 2: Breach of Transparency and Integrity (The Review Letter dated25/02/2026 ) 19. The Defendant breachedSection 12 of the Procurement Act 2023 . In a flawed attempt to retroactively justify the Outcome Letter, the Defendant’s Review Letter admitted that it had evaluated the Claimant's response against standard practice and measurable outcomes benchmarks. 20. These benchmarks were entirely absent from the published Procurement Selection Questionnaire (PSQ). The retrospective application of these “shadow benchmarks” is a direct, documented violation of the statutory duty of transparency, equal treatment, and the duty to act with integrity. … Reservation of Rights (Equal Treatment) 26. Pending standard disclosure, the Claimant reserves the right to amend these Particulars of Claim to plead unequal treatment should the Defendant's evaluation records reveal that the rigidly enforced 500-word limit, and the associated penalty for “lack of depth,” was not applied equally to all successful tenderers.”
“Specific disclosure or inspection 31.12 (1) The court may make an order for specific disclosure or specific inspection. (2) An order for specific disclosure is an order that a party must do one or more of the following things – (a) disclose documents or classes of documents specified in the order; (b) carry out a search to the extent stated in the order; (c) disclose any documents located as a result of that search.”
“6. The parties should also act reasonably and proportionately in providing one another with information, taking into account any genuine concerns with regard to confidentiality, whether their own, or those of third parties. The parties are strongly encouraged to adopt confidentiality rings and undertakings to support resolution of the dispute prior to the issue of proceedings or other confidentiality arrangements where practical … The aim should be to avoid the need to issue proceedings simply to obtain early specific disclosure. 7. Contracting authorities are expected to disclose the key decision materials relating to the complaints made against them. Where the complaint relates to the award decision or disqualification at an earlier stage of the procurement, such materials should include the instructions given to the evaluation team, documents showing the individual and consensus scores, minutes of moderation meetings, the contemporaneous documentation produced for and by the actual evaluation process, and any documents generated by any independent check of the evaluation process actually carried out.”
“20. In my view, the following broad principles apply to applications for early specific disclosure in procurement cases: (a) An unsuccessful tenderer who wishes to challenge the evaluation process is in a uniquely difficult position. He knows that he has lost, but the reasons for his failure are within the peculiar knowledge of the public authority. In general terms, therefore, and always subject to issues of proportionality and confidentiality, the challenger ought to be provided promptly with the essential information and documentation relating to the evaluation process actually carried out, so that an informed view can be taken of its fairness and legality. (b) That this should be the general approach is confirmed by the short time limits imposed by the Regulations on those who wish to challenge the award of public contracts. The start of the relevant period is triggered by the knowledge which the claimant has (or should have) of the potential infringement. As Ramsey J said in Mears Ltd v Leeds City Council[2011] EWHC 40 (QB) , “the requirement of knowledge is based on the principle that a tenderer should be in a position to make an informed view as to whether there has been an infringement for which it is appropriate to bring proceedings”. (c) However, notwithstanding that general approach, the court must always consider applications for specific disclosure in procurement cases on their individual merits. In particular, a clear distinction may often be made between those cases where a prima facie case has been made out by the claimant (but further information or documentation is required), and those cases where the unsuccessful tenderer is aggrieved at the result but appears to have little or no grounds for disputing it. (d) In addition, any request for specific disclosure must be tightly drawn and properly focused. The information/documentation likely to be the subject of a successful application for early specific disclosure in procurement cases is that which demonstrates how the evaluation was actually performed, and therefore why the claiming party lost. Other material, even if caught by the test of standard disclosure, is unlikely to be so fundamental that it should form the subject of a separate and early disclosure exercise. (e) Ultimately, applications such as this must be decided by balancing, on the one hand, the claiming party's lack of knowledge of what actually happened (and thus the importance of the prompt provision of all relevant information and documentation relating to that process) with, on the other, the need to guard against such an application being used simply as a fishing exercise, designed to shore up a weak claim, which will put the defendant to needless and unnecessary cost.”
“In forensic terms, it might be said at this stage that the fact that this claim cannot be described as strong on the face of the pleadings is balanced out by the fact that the evaluation process on the documents looks, to put it neutrally, questionable.”
“…in a public procurement case where the knowledge is very much stacked in favour of one side, with the other side in relative ignorance about the process that has taken place, it is inevitable that the pleaded case for the party who is in relative ignorance is likely to be less detailed and specific than one would otherwise look for…. Of course, any disclosure order must balance the claimant’s lack of knowledge with the need to avoid a fishing exercise designed simply to shore up a weak case, and, of course, any disclosure order must be proportionate and drawn as tightly, as is consistent with any obligation to give reasons or to give disclosure in support of reasons that the defendant might be under. The mere fact that the claimant cannot assess its case without knowing more of the Mitie bid would not though be sufficient to justify a specific disclosure application under the Roche principles unless the claimant shows a prima facie case. It does do so for reasons I have given already in respect of questions 6 and 13.”