"i) A strong recollection of events expressed in evidence with confidence is not a reliable guide to the accuracy of the recollection ... ii) The fact that a witness has a considerable amount to gain if his or her recollection of events is accepted by the court as fact, means that the witness' recollection is very likely to be biased towards that which supports the outcome he or she seeks ... iii) When a witness recalls events from the past, he or she is in fact unconsciously reconstructing those events. The description the witness provides of the relevant event or events is in fact a description of the reconstruction undertaken at that point ... iv) Testing recollection against contemporaneous documentation is a very useful and important exercise... Testing in this way at least gives the court an opportunity to compare a near contemporaneous version of events (subject to no or little reconstruction) with a re-constructed version of events."
“e. The defects presented a material risk to the health and safety of the residents of the Care Home in the event of a fire. The fact, scope and duration of the remedial works, and phased floor-by-floor basis and approach, were reasonable. The defects deprived the Second Claimant of the potential use and occupancy of 21 bedrooms on the ground floor or 21 bedrooms on the second floor or 23 bedrooms on the first floor, at any one time during the remedial works.”
“53 After that, the next stage was to remedy the defects. Abbey obtained three quotes for the remedial works and ultimately selected Luciano Venetian Builders ("LVB") to conduct the works, as they had the lowest quote of the three received and were able to complete the works fairly promptly. The drawings from the BRE Report and LWF Report served as the basis of their instructions. 54 At the point of LVB's appointment, the Care Home was approximately half full. It was understood that the Care Home was going to be a building site for a period of time, and that the repair work would be very messy. We also knew we would need to keep one floor of the Care Home empty at all times so the work could be completed on that floor uninterrupted and efficiently and so we didn't have to worry about residents and staff breathing in dust or dust getting in rooms and so on. This is how the work was carried out, with floors being cleaned after they were done and residents moved into that floor so work could be done on the floors they had moved from. Despite this, during the remediation period, the Care Home looked like a building site from the outside as well as the inside, with access for builders and so on being· present on all floors. 55 As it was clear from the front of the Care Home that it was a building site and given all the disruption, marketing the Care Home was not at all possible. We did however get the odd new resident during this period but they really just would have replaced residents who had departed. Because of what was going on and the focus on managing the Care Home during this period, we thought that spending money on marketing would not have been the right thing to do and would have been a waste of money.”
"this is not Workman being particularly awkward... this is a very important issue, and our opinion will not change on this point until factual information is provided demonstrating compliance"
"Our instructions are not to do any further work until the fire issue is dealt with satisfactorily."
"Yes, I believe so, yes". (iii) Later in his cross-examination, Mr Taylor set out (correctly) that factors such as management, fees, CQC rating, local authority embargo were factored into the but for case when considering the steady state occupancy: "
"I suggest to you that up until that date December 2018, or initial remediation quotes beginning in February 2019] there was no reason for care home managers to be highlighting to potential residents, you know, we're doing X, Y and Z in terms of building works, would they?" (A) This was a surprising suggestion, given the significance of the defects and the recent admission, for all purposes, that the defects presented a material risk to the health and safety of the elderly residents of the home in the event of a fire. (B) Mr Taylor rejected the proposition. He explained that potential residents were being advised of the same from the outset. “I think from the very start we were advising - - it was an endemic problem throughout the whole care home and that - - it was very likely that the plaster board would have to be either replaced or supplemented”. (v) Further consistent with the above, Mr Taylor was convincing in his evidence as to why there remained a focus in 2019 on occupancy, and the risk of even greater losses but for Abbey's mitigation: "that's right, which obviously would have been incredibly difficult with, you know, planning for remedial works, planning on moving the elderly residents round the home and then obviously then actually having the remedial works going on as well." (viii) Mr Taylor explained the difficulties presented by the defects, particularly with dementia patients. Abbey suppressed occupancy so that there were spare rooms to allow movement, and to preserve the same room layout (on a different floor). Further he explained the real and practical difficulties in marketing the home in mixing dementia patients with those who did not have dementia. I accept this evidence and I find that Abbey suppressed occupancy from the moment the defects were reported to them on30 August 2018 . (g) The suggested absence from the management account commentaries of references to the defects and the defects' impact on occupancy. Mr Taylor had an answer to this.
"Thanks for this draft report although disturbing findings"
"As you will appreciate, we are running a care home and need this resolved urgently"
"Please can you get an update as requested. We can't afford to sit on this". (iii) It was sought to be suggested that the hold on occupancy only came in December 2018, after receipt of the LWF report. Mr Taylor rejected that. He explained the Claimants had known ''from the start the likelihood of what would happen"
"From the end of August 2018, it was not viable to take on significant new additions which risked breaching the cap. Occupancy was suppressed from that point because of the defects and prospect of the required works. We had been informed of the likelihood of extensive and intrusive works which needed to be carried out. Our priority was the residents and their safety, care and comfort."
"CQC ratings are often out of date, and so on, so they are of limited use for, I guess, buyers of care services, and in Aarandale, you know, the two months following the CQC rating showed no change in the rate of increase in occupancy, was actually that's when you would have thought the impact would have been greatest." (iii) Mr Taylor explained that "the CQC rating is a secondary concern for potential residents, if it's a concern at all. Often the route into finding a care home is through a website such as Carehome.co.uk. They would then contact the care home to come and have a show-around, and then they would be shown around the home to see the quality of the facilities, the quality of the food, etc, and the general atmosphere of the home, and those items are far more important than the CQC rating." (iv) Mr Taylor explained the significance of carehome.co.uk. Mr Taylor was taken by Simply to the Jones Lang LaSalle ("
"a Tripadvisor for care homes but with far more rigour.” (vi) There was no evidence at all, let alone any empirical evidence, that anyone left the home due to the CQC rating. (vii) Mr Taylor's direct experience is valuable and reliable. There is no witness evidence before the Court to the contrary. Simply's directors (Messrs O'Brien and Sharp) are highly experienced in the care sector. They develop, invest in, dispose of, and operate care homes on a substantial scale. Simply could have led such evidence but chose not to do so. (viii) Mr Taylor's evidence was consistent with Savills' literature, which recorded no difference in average occupancy depending on whether "
"It evidently didn't [impact] particularly, because we continued to fill at that rate for a further six months or so.” (ii) Mr Taylor explained that Abbey "had benchmarked these fees, they looked in line with the market for similar standard care homes."
"In terms of it being the issue or one of the issues that stopped the deal happening, then I don't believe it was one of the things that stopped the deal happening."
"I have spoken to my client and understand that a 999-year lease has been agreed." (n) Public marketing of the care home for sale. Simply sought to suggest that the home was not "openly marketed for sale". (i) This line of questioning focused on open, i.e. public, marketing. This focus was misplaced and misconceived. (ii) Mr Taylor pointed out that that it had not been publicly marketed, but had been marketed significantly via their agent Gary Phillips of Lambert Smith Hampton (“LSH”). Indeed "you can see from the list of people that he did approach, [he] did approach people widely across the market"
“As requested at the hearing today, the updated figure provided by Mr Conti for Abbey's loss of profits claim is£644,291 . This has been calculated using the "CONTI - Loss calculations" tab in the Updated Joint Model {D1.4/2}, with the following assumptions and changes from Mr Conti's calculation of the rounded figure of£391,000 given in the accountants' second joint statement{D1.4/1/23}: • Start date: July 2019 (previously October 2019) • End date: May 2020 (no change) • Period of loss: 11 months (previously 8 months) • Additional residents over period: 7 residents (previously 5) • Average growth rate over period: 0.636 residents per month (previously 0.625)”
"Where two parties have made a contract which one of them has broken, the damages which the other party ought to receive in respect of such breach of contract should be such as may fairly and reasonably be considered either [JJ arising naturally, i.e., according to the usual course of things, from such breach of contract itself, or [2} such as ay reasonably be supposed to have been in the contemplation of both parties, at the time they made the contract, as the probable result of the breach of it."
"Where at the time of contracting it is not envisaged that the property would be sold, then any subsequent loss of sale value may be too remote."
“The Home does NOT have a clear planning permission for 65 beds and they will want this regularised and will not complete on the transaction UNLESS there is a further retention of monies as the planning is not 100% guaranteed and they will therefore not pay for a 65 bed Home until it’s approved by the planners.”
“at the very least BlackRock would have wanted a retention.”
“While you take stock of the above, I would urge you to get the planning sorted out! Has planning been submitted for the additional five beds? This is the only point that BR are concerned with following my call with their Board yesterday.”
“The retention of£2,000,000 would not have been achieved.”
“... 10 Q That’s what the email says, so I assume that’s right. 11 So there’s a presentation on this day. This sets 12 out a framework of the BlackRock deal. As we know, 13 BlackRock was interested in Mill Hill which was owned by 14 Toppan, leased to Abbey. 15 Heads of terms are: Purchase price: 22.5 million. 16 Rent: 1.2 million. 40—year lease. There’s no 17 suggestion there of a retention, so that presumably 18 comes later, but we have there the ultimate purchase 19 price as far as negotiation went, and a 1.2 million rent 20 and at the bottom we have: 21 “OpCo view.” 22 Now, would this have been Mr Sodhi who put together 23 this document or did you do it? 24 A. I believe this would have been me. 25 Q. It would have been you. Okay, so: — 1 “OpCo view”. 2 “... we have analysed our forecasts and consider 3 that at mature trading this rent is affordable ...” 4 You forecast EBITDA to be over two times rent, so 5 that’s your rent cover — — 6 A. Yes. 7 Q. — — profits, twice as much as your rent is a good 8 indicator rent is affordable. 9 A. Yes. Correct, yes. And it was the threshold in the 10 BlackRock deal as well ultimately. 11 Q. Yes: 12 “However, this is a significant increase in rent 13 over the current arrangement, and we would seek 14 compensation for this to cover the 1st two years rent.” 15 So as in the meeting note that we’ve just been 16 looking at, there’s a discussion being had about Toppan 17 compensating Abbey for two years’ rent, isn’t there? 18 That’s what it says. 19 A. Yes. I believe that would be probably the difference 20 between the rents. 21 Q. Well, the rent we’ve just seen at this point in time 22 anyway was about a quarter of the starting BlackRock 23 rent. 24 A. Yes. 25 Q. And then the BlackRock rent that starts at 1.2 million — 1 on day one goes up in year two by RPI, doesn’t it? So 2 it goes up a bit. 3 A. Between 0% to 4%, yes. 4 Q. Yes. Whereas the rent paid to Toppan, as we’ve just 5 seen, in year 2 goes up only to 770,000, so it’s still 6 not close to 1.2 million. 7 A. Yes. 8 Q. So I suggest to you that the arrangement between Toppan 9 Abbey was as follows: the objective of this deal is 10 to maximise the price for Toppan. That is going to mean 11 a very high rent, certainly far higher than Abbey is 12 paying at the moment. Toppan accepts that, and will 13 have to compensate Abbey for that difference, at least 14 for the first two years, maybe just when you’re ramping 15 up trading. Is that how you recall matters? 16 A. Yes, that was the discussion.”
“1 Q. Not that you’re aware, no. 2 So does it not follow, then, Mr Taylor that 3 Toppan’s claim for what it says it’s lost as a result of 4 the deal with BlackRock not going through should in 5 principle at least give credit for the compensation that 6 it would have had to have paid to Abbey in rent, for the 7 difference in rent? 8 A. I’m not sure. 9 Q. No, well, I understand the point in principle. Toppan 10 is claiming we would have sold the property to 11 BlackRock, we would have had 20.5 million, we can’t sell 12 it to BlackRock now because they don’t want it anymore, 13 we can only get less now, and Toppan is claiming 14 2.5 million as the difference, but, if the BlackRock 15 deal had gone through, Toppan, it seems, would have 16 inevitably had to have paid some compensation to Abbey, 17 the difference in rent, for the fact that Abbey, was 18 getting a worse side of the deal for the first, few 19 years? 20 A. That had been very preliminarily discussed. 21 Q. Okay, but it hadn’t changed, and I mean what do you 22 say — — I mean, what do you say would have happened then 23 if the deal had gone through and Abbey is in tremendous 24 financial difficulties paying the rent because trading 25 hasn’t picked up, as we know it didn’t in the first — — __ 1 in 2018? You’re not suggesting that Toppan would have 2 just sat back and taken the BlackRock money and let 3 Abbey suffer financially ? You’re not suggesting that, 4 are you? 5 A. I can’t speculate as to what would have happened in that 6 event. 7 Q. Why not? It’s sort of rational — — is it difficult to 8 predict what ultimately Mr Sodhi would do or the 9 trustees would do? 10 A. Well, I mean, the money may have been used elsewhere for 11 developments. 12 Q. Right. 13 A. And again, it’s speculation years down the line. 14 Q. It’s possible, if the deal had gone through, Toppan 15 would have gone off, spent the money on a new 16 development in Scotland and Spalding and just left Abbey 17 high and dry paying 1.2 million rent that they couldn’t 18 afford. Are you saying that’s plausible? 19 A. No, the other — — more likely is the other operating 20 companies as part of that same group would have 21 supported — —”