“(A) H3G has built, and continues to develop, a network which delivers third-generation mobile multimedia and communications services in the UK, offering a convergence of media, information and telephony to enable live video calls, multimedia content and entertainment while on the move. (B) Within the organisation, H3G operates a successful Chief Technical Officer’s function ("CTO") and intends to reduce the Network and the Information and Communication Technology ("ICT") cost base over the next seven years through outsourcing significant elements of the services it currently provides through use of internal resource whilst maintaining and increasing the existing performance levels of the CTO function. (C) Following a competitive tender process, the parties signed heads of terms dated2 August 2005 for a proposed outsourcing of ICT and Network services and subsequently amended by a letter dated10 August 2005 from H3G to the Supplier relating to the subject matter of this Agreement and pursuant to which the parties have entered into this agreement. (D) The Supplier has agreed to provide the In-Scope Services on the terms of this Agreement. (E) The Supplier wishes to subcontract the provision of the In-Scope Services to Ericsson Services Limited effective on and from the Service Commencement Date. H3G has approved such subcontracting on the terms of this Agreement. (F) Ericsson Limited has requested that H3G enter into the Resource Transfer Agreement directly with Ericsson Services Limited. Under the Resource Transfer Agreement, of even date with this Agreement H3G shall transfer certain assets, contracts and employees to Ericsson Services Limited in connection with the provision of In-Scope Services…”
"To the extent of any inconsistency within this Agreement the inconsistency shall be resolved by using the following order of precedence where those items higher in the list shall take precedence over those items lower down: 1.9.1 Clauses 1 to 46 of this Agreement; 1.9.2 Schedule 10 of his Agreement; and 1.9.3 other Schedules of this Agreement."
“2.1 This Agreement shall take effect on the date hereof and the In-Scope Services shall be provided on and from the Service Commencement Date. 2.2 This Agreement will expire at midnight on the day before the seventh anniversary of the Service Commencement date ("Expiry Date") unless terminated pursuant to the terms of this Agreement.”
“it is critical that each aspect of the In-Scope Services is effectively integrated with other aspects of the In-Scope Services (and the parties acknowledge that this is a continuous process) to achieve an effective CTO which meets the business requirements of H3G and the requirements of this Agreement. Accordingly, it is of the highest importance that there is frequent information exchange and good cooperation between the Supplier and all of H3G’s third-party services providers who provide services in connection with the In-Scope Services. H3G will take all reasonable steps required to ensure that such service providers also provide such co-operation.”
“The Supplier shall, at no additional cost to H3G, cause the manner in which it provides In-Scope Services to evolve and to be modified, enhanced, supplemented and replaced as necessary for the manner in which it provides In-Scope Services to keep pace with Best Industry Standards or technological advances and advances in the methods of delivering services, where such advances are at the time pertinent in general use by companies similar in size and stature to H3G in the top quartile across industries, or in the top decile of H3G’s industry. As an example, In-Scope Services evolution shall include the addition of methodologies and processes by Supplier as this is made possible with new equipment and software utilised or developed by Supplier during the Term. Adjustments in manner in which Supplier provides In-Scope Services in accordance with this Clause shall be deemed to be included within the scope of the In-Scope Services to the same extent and in the same manner as if expressly described in this Agreement.”
“Every six months during the Term, H3G and the Supplier shall, in accordance with the procedures identified in SCHEDULE 5, review the Service Levels and using the Change Control Procedure will make adjustments to them as appropriate to reflect improved performance capabilities associated with advances in technology and the methods used to perform the In-Scope Services…The parties expect and understand that the Service Levels will be improved over time. The Supplier shall implement an agreed upon on-going programme of continuous quality improvement with respect to Service Levels and shall regularly report to H3G on its progress and new initiatives.”
“H3G may terminate this Agreement for convenience, in whole and without cause at any time, by giving the Supplier at least 12 months’ notice. H3G’s total liability to the Supplier arising from H3G terminating this Agreement for convenience is limited to payment of the Termination Fee pursuant to Clause 27.8.”
“…the parties intend to manage and resolve day-to-day issues within the Governance Boards identified in this Schedule 10”
“1.1 The purpose of this Schedule is to set out the parties’ respective obligations relating to expiry or termination of this Agreement. 1.2 The Supplier shall enable and ensure the orderly hand-over of the In-Scope Services to H3G or a New Service Provider, in accordance with Clause 28, this Schedule 12 and Schedule 17.”
“…this Agreement is terminated in whole or in part by H3G other than pursuant to Clause 27.1, or if H3G accepts the repudiation of this Agreement by the Supplier, the provisions of Paragraph 2 of this Part A of this Schedule 12 shall apply.”
“if this Agreement expires pursuant to Clause 2.2 or is terminated for any reason other than those referred to in Paragraph 2.1 above…”
“4.1 Subject to the Supplier’s obligations to continue to provide the In-Scope Services pursuant to the provisions of this Schedule, immediately upon expiry or termination of this Agreement in whole or in part for any reason whatsoever, the Supplier shall, at the sole option of H3G either return to H3G…or destroy all: (a) data as current at the date of termination together with such other operational procedures, practices and instructions as may be necessary to enable H3G or a New Service Provider to provide the Replacement … (b) copies of software and documentation the subject matter of the Affected Contracts relating to the relevant In-Scope Services then in the possession of the Supplier or its Sub-Contractors as such software and documentation may have been updated or amended; and (c) existing backup copies of each of the above… 4.2 The Supplier shall provide, within 14 days of the Initiation Date and update at monthly intervals throughout the Exit Period, a complete inventory of all documents, hardware and other equipment which (i) as agreed between the parties, are owned by the Supplier…and (ii) Supplier is not obliged to provide to H3G pursuant to this Agreement…or which H3G has notified to the Supplier in writing that it does not require; and (iii) are located in any of H3G’s or H3G’s Affiliate’s facilities or premises…or the facilities or premises of their agents or contractors. Subject to the remainder of this Paragraph 4.2 and without prejudice to the Supplier’s obligation to continue to provide the In-Scope Services pursuant to the provisions of this Schedule, the Supplier shall ensure that all such documents, hardware and equipment are removed from H3G’s… facilities and premises… prior to the expiry of the Exit Period…”
“The Agreement will continue in full force and effect unless and until terminated by either party pursuant to the terms of the Agreement. The date on which this Agreement is terminated in accordance with this clause 2.2 shall be defined in this Agreement as the "Expiry Date".”
“Subject to Clause 27.1A and 27.1B, H3G may terminate this Agreement for convenience, in whole and without cause at any time by giving the Supplier at least 24 months’ notice. H3G’s total liability to the Supplier arising from H3G terminating this Agreement for convenience with a termination date prior to the end of the 7th Contract Year, is limited to payment of the Termination Fee pursuant to Clause 27.8. A new Clause 27.1B was added: “Either party may terminate this Agreement for convenience, in whole and without cause by giving the other party at least 12 months’ prior written notice provided that any such termination date shall not be prior to the last day of the 7th Contract Year. The Service Fees payable up to the date of termination shall be paid on a pro-rata basis. Neither party shall be liable to the other (including that no Termination Fee shall be payable) in accordance with this clause 27.1B.”
“The parties may agree to amend this Schedule 12 so as to provide for the Supplier’s obligations to provide the In-Scope Services to be assumed by H3G or another New Service Provider on a gradual phased basis during the Exit Period such that the New Service Provider takes on the responsibility for employing Supplier Personnel prior to the Expiry Date and/or other costs of the Supplier are reduced in the period prior to the Expiry Date. In that event the parties shall agree, inter alia, that the Managed Service Fee shall be reduced on a phased basis to reflect the reduction in the Employment Cost borne by the Supplier in respect of each Supplier Personnel and any other actual cost reductions enjoyed by the Supplier, in each case as a result of such assumption of responsibilities prior to the Expiry Date.”
“Within the period of 12 months immediately prior to the Expiry Date or at any time after either party has served notice of termination.”