“Clause 3 The Seller sells and the Buyer buys the Property at the Price (b) Clause 6 6.1 The Seller will complete the Dwelling in a good and workmanlike manner in accordance with the plans and specifications of the Dwelling … and in compliance with all relevant planning permissions and building regulation approvals. 6.2 Unless a date for completion is specified in clause 1 of this Agreement completion shall take place on the eighth working day after whichever is the later of the following dates:- 6.2.1 service of notice in writing by the Seller or his Solicitors on the Buyer or his Solicitors that the Dwelling has been substantially completed 6.2.2 the receipt by the Buyer’s Solicitors or Licensed Conveyancers of the Warranty Scheme Cover Note issued by the National House-Building Council which Cover Note shall be sent by the Seller’s Solicitors by post, DX or fax. when the Buyer shall pay the balance of the Price together with any outstanding monies payable under this Agreement. (c) Clause 13 NHBC Insurance The Seller undertakes to provide the form of Buildmark Scheme as prescribed by the National House-Building Council and the liability of the Seller for defects shall be governed in all respects by the terms of such Agreement or Scheme and the Seller shall not be responsible for any consequential loss suffered by the Buyer due to the existence in the Property of any defect.”
“In accepting this cover you agree to enter into a contract with NHBC and that as an Owner you require the insurance, subject to the relevant financial limits, to protect you (1) if the Builder becomes insolvent or fails to meet his obligations before completion of the Home, or during the first two years after completion. (2) against Damage caused by Defects in specified parts of the Home during years three to ten. There is also additional cover where NHBC Building Control Services Ltd carried out the building control.”
“Builder – the Company or person named on the Buildmark Offer document who is responsible for the building or conversion of the Home. Buildmark – the document contained in the cover provided by NHBC and the Builder. Buildmark Offer -The form which contains the offer of cover on the Buildmark made by NHBC and the Builder. Insurance certificate – The certificate we issue on Completion, which brings sections 2, 3 and 4 of this cover into operation.”
“To the Owner This booklet describes the insurance cover given by NHBC and the Builder’s obligations for newly built or converted Homes. Please note that this cover is different to that offered under your buildings and contents insurance. … There is useful information on our website – www.nhbc.co.uk – about NHBC, our insurance cover and our claims and resolution procedures. Each section of the Buildmark is subject to a number of conditions, exclusions and financial limits, and you should read these with particular care. There are also special provisions for claims on Common Parts. This is an important document. We suggest you keep it and your Insurance Certificate (which will be sent separately) in a safe place. If you sell your Home within ten years of the start of the cover (this date is printed on the Insurance Certificate), you should give this booklet and the Insurance Certificate to the New Owner. …. The role of NHBC NHBC is the standard setting body and leading warranty and insurance provider for new and newly converted homes in the UK. NHBC registers around 85% of new homes in the UK and around 1.6 million home owners currently benefit from our 10-year warranty and insurance cover. NHBC has protected over 30% of the existing homes in the UK. Established in 1936 as a non-profit distributing company, NHBC’s primary purpose is to help to raise standards in the house-building industry and provide consumer protection for new home owners.”
“Cover before completion”, “The first two years after completion”, “Cover in years 3 to 10”, “Additional cover in years 3 to 10 if NHBC’s subsidiary did the building control” and “Additional cover in years 3 to 10 for contaminated land”
“This part of the cover tells you what the Builder must do if he is given notice of Defects or Damage in your Home. This notice must be given as soon as possible within the period of cover. The Builder must take the action shown in the green panel below, but he does not have to take action to deal with any of the items in the blue panel.”
“Within a reasonable time and at his own expense to put right any Defect or Damage to your Home or its Common Parts which is notified to him within this period of the cover.”
“This part of the cover only applies if the Builder does not meet his obligations under Section 2. We will either pay for the items in the green panel below or, at our option, arrange for the necessary work to be carried out at our expense. We will not pay for the items in the blue panel.”
“1. It is important to inspect your Home before and after you move in. The Builder is responsible for investigating your complaints and for putting right Defects or Damage. 2. Contact the Builder informing him of any items requiring attention as soon as you notice them. You should keep copies of any correspondence or any other information, such as notes of telephone conversations, as you may need these later to prove that problems were reported in the first 2 years. 3. If the Builder does not deal with your complaint to your satisfaction, contact NHBC … We will usually offer our Resolution Service …”
“If there is disagreement about the Builder’s obligations, we will usually try to resolve matters under our Resolution Service … When we offer our Resolution Service, we will investigate any Defects or Damage which you have complained to the Builder about and which he has not put right within a reasonable time. We may need to visit your Home. We will then issue a report informing both you and the Builder of any work that he must carry out to fulfil his obligations under this Section …”
“Other options for resolving disputes with NHBC or the Builder The following notes give guidance on ways of resolving different types of disputes. However, you may wish to seek advice about the most suitable method to meet your specific needs. Arbitration Arbitration means that an independent Arbitrator considers the facts of the dispute and decides how it will be settled … Arbitration has the advantage of being generally quicker than court actions and can deal with any matters, provided both parties agree. An Arbitrator’s award is legally binding and can be enforced in the same way as a court judgment. However, as in court proceedings, one party may have to pay the costs and Arbitrator’s fees. Further details are available free of charge from the Chartered Institute of Arbitrators. If, after receiving details, you wish to proceed, the Institute will appoint an Arbitrator upon your application. Their address is: The Chartered Institute of Arbitrators 12 Bloomsbury Square … Small Claims Court The Small Claims Court may be suitable for resolving relatively small disputes where the amount falls below a specified level. It is quicker than other forms of court action and the proceedings are less formal. Details are available from any County Court office … Other courts The court may be suitable for resolving different types of claims involving contractual, financial and boundary disputes, as well as disputes about standards of workmanship, where there is significant cost and complexity. You should seek advice from a solicitor or Citizen’s Advice Bureau. Other forms of alternative dispute resolution There is a wide range of other methods of resolving various types of dispute. Many are informal and are intended to be used without legal representation. A Citizen’s Advice Bureau or your legal adviser should be able to give you further advice on these methods.”
“Our commitment to our customers is to provide a claims handling and resolution service that is effective, professional, courteous, impartial and timely.”
“To provide you with the best possible service, it would be helpful if you could give us the following information when you contact us: • Buildmark or other NHBC policy number • Property address, including postcode • Builder’s name • Details of items causing concern.” • Buildmark or other NHBC policy number • Property address, including postcode • Builder’s name • Details of items causing concern.”
“If you are not satisfied with the way we have handled your request for assistance or your claim, please write to the Claims Manager … If you are still not satisfied after review please write to the General Manager …”
“If you remain dissatisfied after the General Manager has reviewed your claim, you are entitled to ask the Financial Ombudsman Service to investigate the handling of your claim … The Financial Ombudsman Service can only consider complaints against NHBC relating to our insurance cover. The Financial Ombudsman Service is unable to consider issues relating to the builder’s obligations.”
“If you do not wish to refer your dispute with us to the Financial Ombudsman Service, or if you do not agree with its decision, you may refer the dispute to independent arbitration. You may also refer a dispute with the builder to arbitration where we are unable to assist under our Resolution Service, or if you disagree with our Resolution Service report. The Arbitrator … will be appointed by the Chairman or Vice-President of the Chartered Institute of Arbitrators. You can obtain details of the arbitration procedure and appropriate application forms from: The Chartered Institute of Arbitrators 12 Bloomsbury Square … The Arbitration Scheme is completely independent of NHBC …”
“The Rules that follow apply to all Builders and Developers registered with NHBC … Please read these Rules carefully. If you have any questions about them or your registration with NHBC, please contact the Builder Registration Department …”
“The warranty and insurance issued by NHBC or its subsidiary companies. It includes (but is not limited to): i Buildmark, Buildmark Choice and Buildmark Link and their related forms; ii any House Purchasers’ Agreement or House Purchasers’ Insurance Policy; iii any PRC Home Owners’ Agreement; iv any Notice of Cover; v any similar policy or agreement; in each case as issued by NHBC.”
“If you dispute any action taken by NHBC under this Rule, that dispute will be and is referred to arbitration in accordance with Rule 55 …”
“If you consider that NHBC is unreasonably withholding a Notice of Cover and you dispute its view that the Home has not been completed in compliance with NHBC’s Requirements, you may give NHBC written notice that you want that dispute to be referred to arbitration under Rule 55 …”
“56a If at any time arbitration or legal proceedings are commenced between you and the Owner in respect of a Home in relation to which any NHBC cover has been issued you must as soon as possible give details of those proceedings to HNBC. 56b You must, if NHBC requests, make any reasonable application and take any reasonable step specified by NHBC to enable it to take part in these proceedings. NHBC will reimburse you your reasonable costs of that application or step.”
“These Rules constitute a contract solely between NHBC and you. They do not, and are not intended to, confer any rights or benefits whatsoever on any third party.”