“Dear Catherine [Ms Mackulin’s assistant] Further to your recent communication, we can confirm that we acknowledge receipt of your letter dated18/06/2019 . Please find enclosed the policy booklet for the above policy, the information regarding legal expenses and making a claim can be found on page 7. If we can provide any further assistance, please call our Customer Services Department on 0800 092 7288 between 8am – 6pm Monday – Friday, 9am – 1pm Saturday, where one of our experienced advisers will be happy to help you. Yours sincerely”
“What is covered – A specific or sudden accident that causes your death or bodily injury to you.
“For the remaining questions, it is difficult to confirm on a hypothetical scenario without knowing the full circumstances and a full claim assessment being made, therefore we cannot confirm for sure either way, I’m afraid. Certainly any legal fees that may be trying to be recovered would be not be possible as DAS has not consented to them.”
“No, family legal expenses insurance will not cover any motor -related matters, such as contract disputes related to motor vehicles claims such as these could be covered by motor legal expenses insurance.”
“I understand your query, however, in the absence of a full legal expenses claim being registered, we would never be in a position to fully confirm whether cover would have been available at the time. Such claims need to be made much nearer to the date of incident.”
“2.2 Add-ons to house or contents insurance. BTE is an optional extra on house and contents insurance policies. The cost is usually in the region of 5% of the total premium. A typical additional premium for BTE in many household insurance policies is£15 -£20 . [The insured] is covered in respect of a number of claims that might be made against him: for example, claims by visitors who suffer injury and possibly claims by persons who [the insured] negligently injures away from the home. [The insured] may also be insured in respect of legal expenses for certain claims which he brings as claimant: for example, property disputes with the neighbour, claims re goods or services received, employment claims or even (depending upon the terms of the policy), personal injury and clinical negligence claims.”
“In many of these cases the BTE insurers pay the claimant’s solicitors on a conventional hourly rate basis*, recovering costs from the other side if they win and paying out adverse costs if they lose. For obvious reasons, insurers like to have such cases conducted by panel solicitors, in whom they have confidence (and with whom they will have negotiated rates).”
“C is required to prove that if he had received reasonable advice as to funding, he would have acted upon this, so as to achieve a more beneficial outcome. In other words, it is a basic requirement that C proves loss.”
“If I had been made aware that instructing a solicitor associated with my legal expenses policy through Zurich would have resulted in no money (or less money) being deducted from my damages than instructing Fletchers, there is no doubt in my mind that I would have taken that course of action.”