"You should appreciate that settlement of the claim is on a once and for all basis. That is to say, you will not be able to obtain further damages arising from the same accident following settlement of the claim. You have not made a full recovery from your injury, including that at least one further operation is required. It is not anticipated that the operation will take place prior to [the deadline for accepting the offer]. If you settle your claim prior to the operation and the operation is not a success then there is a risk that you will have settled your claim at an undervalue."
"If you are not advised the very early part of January 2009 that you will definitely be offered permanent employment, you do not wish to take the risk of losing your employment by undertaking the operation. In these circumstances, the case expert will be asked to advise on your condition and prognosis without undergoing the operation to remove the metalwork. The consequence of not having the operation is that you would not be able to have an MRI. If you do not have an MRI the case expert will be restricted in their ability to identify the extent of the damage caused to your ankle, including arthritic change. Therefore, the case expert will be restricted in their ability to identify the prognosis for your future. Therefore, there is a risk that your claim will be settled at an undervalue. You appreciate why we have advised that it is not safe to quantify and settle the claim at the present time. You appreciate that settlement is on a once and for all basis and therefore, if for example, the operation does not proceed in a satisfactory manner, you will not be entitled to seek further compensation from the Defendants."
"In many cases the distinction between facts (relevant) and the legal consequence of facts (irrelevant) can readily be drawn. In principle the two categories are conceptually different and distinct. But lurking here is a problem. There may be difficulties in cases where a claimant knows of an omission by say, a solicitor, but does not know the damage he has suffered can be attributed to that omission because he does not realise the solicitor owed him a duty. The claimant may know the solicitor did not advise him on a particular point, but he may be totally unaware this was a matter on which the solicitor should have advised him. This problem prompted Janet O'Sullivan, in her article 'Limitation, latent damage and solicitors' negligence', 20 Journal of Professional Negligence (2004) 218, 237, to ask the penetrating question: unless a claimant knows his solicitor owes him a duty to do a particular thing, how can he know his damage was attributable to an omission?"
"This particular difficulty does not arise in the present case."
"There may be cases where the defective nature of the advice is transparent on its face. It is not suggested that was so here. So, for time to run, something more was needed to put Mr Haward on inquiry. For time to start running there needs to have been something which would reasonably cause Mr Haward to start asking questions about the advice he was given."
" For present purposes what matters is that it is, in my opinion, wrong to suggest that all a claimant needs to know is that he has received professional advice but for which he would not have acted in a particular way which has given rise to loss, or that he has not received advice when, if he had received it, he would have acted in a way which would avoided such loss. The defendants' primary contention to that effect was, I think, accepted by the judge at first instance (cf paragraph 103 above), and was advanced again before the House by counsel for Fawcetts. But it is, in my view, untenable, and could lead to unjust results. A claimant who has received apparently sound and reliable advice may see no reason to challenge it unless and until he discovers that it has not been preceded by or based on the investigation which he instructed or expected. A claimant who has suffered financial loss in a transaction entered into in reliance on such advice may not attribute such loss to the advice unless and until he either makes the like discovery about the inadequacy of the work done, or at least discovers some respect in which the transaction was from the outset unsound giving him (as Hoffmann LJ said) prima facie cause to complain. Such a scenario may well occur where there are other causes of loss which appear to him capable of explaining the whole loss."
"Mrs Oakes could properly be regarded by the Judge as being aware that Mr Hopcroft had significantly under-reported her injuries but I see no justification for not regarding her as acting on her counsel and solicitors advice in accepting the settlement. The Judge did not consider, in the manner he should have done, the effect on Mrs Oakes' state of mind of the advice she received. If he had done so, he could not have concluded that when she accepted the settlement she had the necessary knowledge. She had taken all reasonable steps to take and act on advice as required by section 14A(10). She was not in a position to challenge Mr Hopcroft's opinion or the advice she received and it would be unreasonable to expect her to do so."
"It is not easy to identify what a claimant must know about an omission in order to have knowledge that her loss is capable of being attributable to it."
"If one asks what is it that the claimant is essentially complaining about, it is that the defendant failed to diagnose her condition correctly and to advise her that the accident had caused a severe traction injury to the brachial plexus and damage to the radial artery and that her condition would not improve. It was only when she knew both what injuries had been caused by the accident and, importantly, that they would not improve so that she would not (as it were) get better, that to my mind it can fairly be held that she knew that the omission of the defendant to give her that advice caused her damage. The damage was the loss she sustained because she settled for too little. The claimant could not know that she had settled for too little as a result of any failure on the part of the defendant until she knew that she would not get better because it was that fact, namely that her condition would not improve, which essentially caused the settlement to be too low. That is because the essential reason that the settlement is said to have been too low is that it did not include anything to compensate her for not being able to work in the future as a result of the accident. In these circumstances I agree with Lord Justice Waller that even absent counsel's advice the claimant did not have the necessary knowledge such that it could be said that it would have been reasonable for her to start proceedings against the defendant in, say, 1992 or 1993."
"… knew everything he needed to know, namely that the solicitor had been told of the agreement he had with [his girlfriend], that the agreement had not apparently been put into effect, that he had not been advised that the joint tenancy was severable unilaterally and that it had been so severed, so he had lost half his Property. What more, one might ask rhetorically, did he need to know? He was thrown off the scent by Mr Knaggs, but that is not the defendant's fault. Section14A may not, as others have remarked, work as straightforwardly as might be hoped, but if one sticks to a consideration of what facts the claimant knew and did not know, it is at least reasonably clear in most cases."
"It is not the date when he knew he ought to have got it [i.e. an order or agreement for provisional damages] because that is knowledge that there was a duty to provide him with advice and that duty was breached. That is knowledge of negligence. It is the date when he knew he did not get what he ought to have got."
"… what the claimant needs to know in this case is that he has not obtained any protection in respect of the risks he knows he is going to run. He does not need to know that he ought to have been given that advice on his case. He does not need to know that his solicitors and barrister should have advised him that he should seek provisional damages. What he needs to know is that he has not been advised that he can claim any damages in the future. He needs to know that he is entering into a once and for all settlement in circumstances where he risks further loss. That is sufficient to know that the further loss to which he is exposing himself or the risk of further loss to which he is exposing himself is attributable to the advice that he has received."