“41. Unfortunately, due to [MB’s] behaviour, functional process has been severely hampered during her admission. [MB] will frequently use threatening behaviour towards the healthcare professionals involved in her care. She has shouted at staff on multiple occasions, sworn at them, accused many of us of lying, harassing and bullying her. She has questioned the professional integrity and motives of staff and accused us of being in collusion with management and local authority to bully and harass her. She has referred to one of our senior matrons as ‘Hitler’. Conversations have been recorded both overtly (often despite protest) and covertly. Atmosphere has been intimidating, adversarial, calumniating and extremely unpleasant. Several examples are documented in appended to this statement. [MB] has frequently threatened court action, often referring to staff including myself of negligence that’s risking a professional registration. 42. [MB] has accused staff of precipitating these outbursts, which she says or due to her mental health conditions, including PTSD. These episodes have impacted negatively upon the mental health of several staff members, including my own. Accordingly, staff are receiving support from the trust staff psychology and welfare services. A recent consultation from the head of staff psychology and welfare service stated that ‘most staff meet the threshold for needing therapeutic support for their own mental health, as there are reports of symptoms would qualify for interventions for anxiety, depression, stress, burnout and PTSD at the very minimum’. 43. Furthermore, [MB’s] sister has repeatedly been verbally aggressive and threatening towards staff, including myself. She has threatened to take staff members to court. There have been multiple unsolicited emails to members of clinical and management teams. Many of the emails have been accusatory, making staff feel pressurised to provide a prompt response and often feeling threatened.”
“67. Since [MB] signed the tenancy agreement, the situation at [the Hospital] and within UCL H as a whole, has changed dramatically due to the COVID-19 pandemic. We are now in desperate need of beds for patients unwell with COVID-19 and all patients who are medically fit for discharge are being discharged home or into other care arrangements that are deemed safe, as per the Government’s guidance dated19 March 2020 (annexed to this statement). 68.19 March 2020 , [MB] was transferred to [the Ward], a neuropsychiatric ward at [the Hospital]. The ward is not currently actively treating patients and is an outlying neurology ward. She was moved there as part of bed management due to the COVID-19 pandemic. [MB] cooperated with this move. 69. On19 March 2020 , [MB] was informed by way of a written discharge notice that [the Hospital] intended to discharge her to her new flat on23 March 2020 , with the proposed package of care. It was explained that discharge was being expedited due to the COVID-19 pandemic and with [MB’s] best interests in mind. Despite staff communicating the information to [MB] as sensitively as possible, [MB] stated that she would not leave [the Hospital], stating that she ‘would rather die from COVID-19 infection than be subject to more mental torture or harassment by UCLH’. 70. On23 March 2020 , [MB] was issued with a letter terminating her license to remain at [the Hospital]. Again, she stated that she would not leave. 71. [MB] has also cancelled the delivery of all equipment to her flat in Kiln Place after locating details of the delivery company. Furthermore, she is refusing to hand over the keys for her flat to the local authority or UCLH so that they are able to arrange for the equipment to be installed. 72. We have been informed that the Local Authority intend to start the 24/7 care package as of Thursday,26 March 2020 . 73. It is of paramount importance that [MB] is discharged from [the Hospital/UCLH] immediately. Not only do we need the beds for critically unwell patients, but remaining in a hospital environment places [MB] at unnecessary risk of contracting COVID-19. It is therefore undoubtedly in [MB’s] best interests to be discharged to a safer location urgently.”
“The risks of remaining in hospital certainly far outweigh any risks moving into her flat earlier than [MB] originally anticipated.”
“[MB’s] case is that because of her disabilities harm would be caused to her (as a minimum severe distress and potentially self-harm or suicide) if she were forced to leave the hospital without the assurances that she needs in respect of her future care and treatment. Her current physical needs/dependencies have been factored into her current care package – to assure comfort. Her mental health needs are being considered by her local CDAT [Complex Depression, Anxiety and Trauma] team and care coordinator (who has visited her at [the Hospital]), local psychiatry consultant and she has access to mental health Crisis services as every other service user. This is available by telephone and they visit people at home so access is possible. It is not appropriate for us to provide assurances about future commitments and provision for care from other authorities. Provision of ongoing care will need to be subject to review. Making commitments that cannot be satisfied is likely to be further detrimental. It is unlikely that [MB] can ever be fully reassured as she does not trust hospital authorities, council and possibly other authority figures – this is something that professionals and [MB] have had to manage. There is no current intervention that can rectify that. Hence expecting that [MB] will be satisfied and agree to discharge is not a realistic endpoint. Regarding risk: She is not at risk of harm from others; there is no intrinsic harm caused to her by her disabilities; no one can guarantee that she won’t harm herself. However, based on the facts, we are satisfied that despite threats to harm over the years, they have been no episodes related to this. There have been no previous self-inflicted risk incidents that would reliably indicate that she poses any such risk to herself. Nevertheless, in the case of any such future episode, it would be managed in the same way as any other service user (see above for equity of access to crisis team).”
“Summary She threatens to kill herself if she does not receive the community care package she wants. This care package is at odds to what is available or suggested. She cites her mental health problems as a reason for anxiety and consequently the need for this care package. Anxiety around her local authority care review appears to be her main concern although she also cites anxiety around OCD as a symptom. Risk Summary … With regard to risks of self harm, she has no biological features of depression such as sleep disturbance or loss of appetite. She engages in activities such as watching films on her laptop. No psychotic symptoms have been observed (relating to hearing voices, nihilistic delusions etc over the time she has been in hospital). Her plans for DSH [deliberate selfharm]/suicide and not in the context of depression. Her history suggests threats of DSH when her needs are not met. With regard to her ongoing mental health needs, these fall under the local CDAT team with a care coordinator (who has visited her at [the Hospital]) she has access to local mental health crisis services. I have written to CDAT about her anxieties but I cannot guarantee assurances about future commitments from them. They must be free to make that conclusions about treatment in the long and short-term. At present she will not engage in discussing her ‘suicide’ plan and so collaborative work around trying to reduce the risk of DSH cannot take place. Consequently suicide is expressed as an ongoing threat and nothing can be done to address it other than agreeing to all her requests. It is also unlikely that she can ever be fully reassured as she does not trust the hospital or the local authority. She may well try DSH if she found herself in a situation where her perceived needs are not met and I cannot predict with certainty that she will not harm herself. However, it is important to note that despite threats in the past, there had been no previous TSH incidents following threats. A past history of DSH is useful in informing on future risk. If there are any future episodes of DSH, this should be managed by her local mental health service. In that regard, we would therefore need to involve local this is including CDAT closely at the time of discharge.”
“I have read through my letter to you that I have just written in the notes. In that letter I addressed risks of DSH in this lady. What I possibly did not make clear was that there are no mental health reasons I can think of to keep her in this hospital. We will of course liaise with her own mental health team in discharge planning.”
“My colleagues and I have considered whether MB has capacity to make her own decisions and we are all in agreement that she does and we have no concerns about her capacity.”
“the clear and consistent jurisprudence of the Strasbourg Court establishes ‘the wide margin of appreciation enjoyed by states’ in striking ‘the fair balance … between the competing interests of the individual and of the community as a whole’ and ‘in determining the steps to be taken to ensure compliance with the Convention’, and indeed that ‘this margin of appreciation is even wider when … the issues involve an assessment of the priorities in the context of the allocation of limited state resources’”