“… [W]ith regard to the referral from the NSPCC I can confirm that we did receive this referral as a telephone call. This referral was placed on the file of the other child [i.e. D]. This was a mistake on our part as it should also have been recorded on a file for [A] and [B]. It is for this reason that we were unable to find the referral two years later. It also meant that we did not offer your family [a] service to support them following the incident, which would have been good practice, and I apologise about this. The record also show that this referral was investigated at the time. However what is not on the file is a written copy of the referral from NSPCC…. [I]f we did not receive the report we should have taken further steps to obtain another copy, and if we did we should not have mislaid it, so either way we need to improve the way in which we handle documents. Furthermore when you identified that we did not have a copy from the NSPCC we did not take sufficient steps to obtain a copy from them. With regard to the allocation of Sian McDermott as a social worker I would accept that there would have been potential for conflict of interest as Sian was allocated to both families. I therefore apologise for this, and would like to reassure you that from now on, in a similar situation, unless there is a very good reason we will allocate a different social worker to each family…. To summarise we have several lessons to learn. In 2002 our response was to the other family only without thinking about what services were offered to [A] and [B]. In 2004 we had improved in some ways as we responded to yourself as a family and I understand that via Sian you have been offered keep safe work… and, although [A] chose not to continue with this, [B] did. However we still could have offered a better service in 2004, in particular when we chose to allocate the same social worker, a decision which in retrospect caused you some difficulties. Also we need to improve the way in which we obtain and store reports for our files as we should have ensured we had a copy of the NSPCC report on file.”
“The best interests of a child and his parent normally march hand-in-hand. But when considering whether something does not feel “quite right”, a doctor [or I would add, a social worker] must be able to act single-mindedly in the interests of the child. He ought not to have in the back of his mind an awareness that if his doubts about intentional injury or sexual abuse prove unfounded he may be exposed to claims by a distressed parent.”