“REQUEST 1. Did Barbara June Woolley have any insurance polices and/or trade union membership? ANSWER Yes – Reasonable and proportionate investigations revealed that Barbara June Woolley did not have any travel insurance or car insurance (she did not have a car), but did have household contents insurance. No - Barbara June Woolley was not a member of a Trade Union. REQUEST 2. If so, with whom? ANSWER Details of the contents insurer have not been retained on the file. REQUEST 3. Did Barbara June Woolley have any legal expenses insurance and/or trade union cover for legal costs? ANSWER No. Barbara June Woolley’s household contents insurance policy did not have legal expenses insurance attached. No. Barbara June Woolley had no trade union cover for legal costs.”
“5. According to the file, I spoke to Mrs Woolley on23 December 2002 and this was the first discussion with her in which I raised the issue of funding. I recorded that I discussed funding with her and gave her “all the necessary information relating to CFA’s”
“9. As mentioned, at about the time that I was instructed to act on behalf of Mrs Woolley I had been involved in a number of cases involving asbestos related disease. I do not recall in any of those cases any of my clients having a policy of insurance that would give them legal expenses cover. Motor insurance policies did not cover disease claims. Indeed, my knowledge of them today is that they still do not cover such cases. I have never come across a credit card certainly at that time that would provide legal expenses cover to cover a case of this nature. I have only ever known legal expenses cover to be provided where it’s associated with the use of the credit card. 10. I also recall that about that time, 2002, household insurance policies did not often provide legal expenses cover. In respect of all of the various cases where I have been involved where an individual has suffered from an asbestos related disease, I have never come across one of these policies that has provided cover for this type of claim. 11. In considering whether “before the event” insurance is appropriate in these cases, I am always mindful of the potential costs involved and whether such a policy gives sufficient funding protection. These policies usually give a maximum cover of£50,000 . Indeed, it will be noted that the position here is that the amount claimed in respect of costs, VAT and disbursements, even ignoring any additional liabilities, is substantially more than this sum. 12. If legal expenses insurance was available in a case like this, at some stage during the case, consideration would have to be given to entering into a Conditional Fee Agreement in any event as the indemnity would not be sufficient. When this happens, it is sometimes difficult to secure after the event insurance when the case has been proceeding for some time. Indeed, even if such a policy of insurance can be obtained then the likely cost of the premium would be very substantial indeed. In such circumstances, there will almost certainly be a challenge as to the level of the premium. 13. Accordingly, it may, in any event, be desirable to advise a litigant in an asbestos related disease case to enter into a Conditional Fee Agreement immediately. Should this take place, then after the event insurance would be relatively easy to secure and at a much lower premium then if taken out later in the case. The Claimant would then have adequate protection with regards to funding.”
“8. In paragraph 10 of my statement of 3 October I state that it was my recollection at the time that few household insurance policies offered legal expenses cover. To the best of my recollection, the only legal expenses insurance that was available to any significant extent was with car insurance. Normally the policies were restricted to the use of the car. In my experience, it was not common to find legal expenses cover in household insurance until about 2005. I have also never seen legal expenses cover in building insurance unless such a policy was associated with household contents policy. Similarly, I have never come across any legal expense cover for personal injury cases in credit cards. However, I have been informed that some credit card companies offer this which is why I always investigate this aspect as well. 9. Even now, it is extremely rare to find any legal expenses cover on an asbestos related disease case. As already indicated, car insurance policies will be confined to road crashes. Where a home insurance policy does offer legal expenses insurance, it is usually only for sudden and specific accidents that occur during the currency of the policy. Indeed, I am only aware of one case that we currently have in the London office that has had the benefit of legal expenses insurance. Even this was limited to£750 just to cover initial investigation. 10. At paragraphs 11 and 12 of my previous statement I mention that taking out legal expenses cover, even if it was available, may not have been in Mrs Woolley’s best interests. The£50,000 cover would have had to have covered both Claimant’s and Defendants’ costs in the event of the costs being unsuccessful. In a case like this, this would not have been sufficient. As mentioned in that statement, I was particularly concerned that if we entered into a Conditional Fee Agreement after the legal expenses cover had been exhausted, then the cost of the after-the-event insurance, even if a policy had been available, would have been high. To the best of my recollection, at about that time, Accident Line Protect was the main provider of after-the-event insurance. They were the provider in this case. I recall that at about that time it was quite well known that Accident Line Protect had some adverse claims experiences. I believe that by this time they were insisting that policies were taken out before letters before action were sent. From what I recall I was aware by this time that if an application was made for after-the-event insurance when the case was a year or two old, then the cost of the premium would be substantially higher. The position has not changed. Even on a liability admitted case where no Part 36 offer had been made, the cost of after-the-event insurance applied for close to a hearing will result in a premium of several thousand pounds.”
“Upon hearing from you, we shall be pleased to hand over to you, or to the solicitor appointed on your behalf, the preliminary paperwork in connection with the case. Should it be possible for you to take advantage of the existing insurance policy, we would appreciate an undertaking that you will use your best endeavours to claim back the cost of that policy from the third party, in the event that the claim is successfully settled. Subject to that, we would waive any claim for costs.”
“Dear Mr Ettinger I am in receipt of your letter dated27th September 2002 . I enclose herewith your New Client Questionnaire, duly filled in. I also enclose all documentation that I have from Boys & Maughan. The conditional fee agreement that my husband entered into (copy unsigned). I also enclose the “paperwork” referred to, this being apprenticeship records etc. On reading the conditional fee agreement it appears that Boys & Maughan are entitled to claim their costs, but I am unsure about the charge for the no win no fee insurance policy. Perhaps you could advise me. Yours faithfully B. J. Woolley (Mrs)”
“45. In our judgment, proper modern practice dictates that a solicitor should normally invite a client to bring to the first interview any relevant motor insurance policy, any household insurance policy and any stand-alone BTE insurance policy belonging to the client and/or any spouse or partner living in the same household as the client. It would seem desirable for solicitors to develop the practice of sending a standard form letter requesting a sight of these documents to the client in advance of the first interview. At the interview the solicitor will also ask the client, as required by paragraph 4(j)(iv) of the client care code (see para 14 above) whether his/her liability for costs may be paid by another person, for example an employer or trade union. 46. If these simple steps are taken, they ought to reduce the burden and extent of the inquiries about which some of the interveners expressed concern. The solicitor will then be able to read through the policy, and if BTE cover is available, if the motor accident claim is likely to be less than about£5,000 , and if there are no features of the cover that make it inappropriate (for instance, if there are a number of potential claimants and the policy cover is only, say,£25,000 ), the solicitor should refer the client to the BTE insurer without further ado. The solicitor’s inquiries should be proportionate to the amount at stake. The solicitor is not obliged to embark on a treasure hunt, seeking to see the insurance policies of every member of the client’s family in case by chance they contain relevant BTE cover which the client might use. 47. Now that motor insurance often contains provision for BTE cover for a claim brought by a passenger, the solicitor should ordinarily ask the client passenger to obtain a copy of the driver’s insurance policy, if reasonably practicable. Whether it is reasonably practicable to comply with the solicitor’s request is likely to be fact-sensitive. At one end of the spectrum is the driver who is a member of the same family or the same household (as with Mr Sarwar and Mr Alam). At the other is the unknown driver who gave a lift to a hitchhiker who got hurt in an accident and the driver then disappeared into the night. 48. If the solicitor sees that the BTE cover contains a stipulation, like the BTE cover in this case, that the driver should consent to its use by the passenger, the solicitor should tell the client to obtain the driver’s consent before making a claim on the BTE insurer. It would be professionally inappropriate for the solicitor to do anything to induce the client to encourage the driver to withhold consent. If in due course there was any evidence that this had happened the court would normally disallow both the ATE premium and any success fee claimed. On the other hand, if the driver refuses consent for reasons of his/her own, then it is common ground that the BTE cover would not be available. 49. So far as credit cards and charge cards are concerned, we have received no evidence of the terms of LEI cover offered by the companies marketing these cards, and we do not know how easy it is for the cardholders to avail themselves of such cover in a case like the present. We are inclined to think that the time taken by a solicitor in assisting a client to identify and pursue such cover would at present be likely to result in this course proving more expensive than an ATE premium in this class of case. If, at some time in the future, credit card or charge card companies decide as a matter of business practice to make the extent of any BTE cover they provide readily available to solicitors (either through one of their professional journals or guides or on a publicly accessible website), then the client should also be asked to bring to the first interview any credit card or charge card belonging to him/her and/or any spouse or partner living in the same household. 50. The guidance we have given in this part of our judgment should not be treated as an inflexible code. The overriding principle is that the claimant, assisted by his/her solicitor, should act in a manner that is reasonable. The availability of ATE cover at a modest premium will inevitably restrict the extent to which it will be reasonable for a solicitor’s time to be used in investigating alternative sources of insurance.”
“70. In our view, it follows that the regulation 4(2)(c) duty does not require solicitors slavishly to follow the detailed guidance given by this court in Sarwar. In particular, the statement at para 45 that a solicitor should normally invite a client to bring to the first interview any relevant policy should be treated with considerable caution. It has no application in high volume low value litigation conducted by solicitors on referral by claims management companies. As the Myatt cases show, the clients will often live far from the solicitor’s offices, and face to face interviews may well not take place. Inconsistently with his primary submission, Mr Morgan submits that, if the solicitor does not meet the client, that is a reason for adopting more stringent standards than those suggested in Sarwar, since the opportunities for misunderstanding during a telephone conversation are greater than in face to face communications. 71. So what guidance can be given as to the steps that a solicitor should reasonably take to discharge his obligation under regulation 4(2)(c)? A number of factors are relevant. What follows is not intended to be an exhaustive list. We emphasise that what is reasonably required of a solicitor depends on all the circumstances of the case. 72. First, the nature of the client. If the client is evidently intelligent and has a real knowledge and understanding of insurance matters, it may be reasonable for the solicitor to ask him not only (i) whether he has credit cards, motor insurance or household insurance or is a member of a trade union, (ii) whether he has legal expenses insurance, but also (iii) the ultimate question of whether the legal expenses policy covers the proposed claim and, if so, whether it does so to a sufficient extent. Litigants such as the Myatt claimants and Ms Garrett plainly do not fall into this category: few litigants will. If the solicitor does ask such questions, he will have to form a view as to whether the client’s answers to the questions can reasonably be relied upon. 73. Secondly, the circumstances in which the solicitor is instructed may be relevant to the nature of the enquiries that it is reasonable to expect the solicitor to undertake in order to establish the BTE position. A good example of the application of this factor is to be found in Pratt v Bull, which was one of the five cases that was heard together with Hollins v Russell. In that case, the 80-year old claimant was injured in a road accident. A solicitor visited her while she was in hospital and a CFA was made. At the assessment of her costs, it was argued on behalf of the defendant that the possibility of legal expenses insurance under her home insurance policy had not been fully explored. At para 138, the court said that there were limits to what can reasonably be expected of the interchange between solicitor and client in such circumstances: “It would be ridiculous to expect a solicitor dealing with a seriously ill old woman in hospital to delay making a CFA while her home insurance policy was found and checked.”
“41. In this case we are concerned only with a relatively small personal injuries claim in a road traffic accident. We are not concerned with claims which look as if they will exceed about£5,000 , and we are not concerned with any other type of BTE claim. We have no doubt that if a claimant possesses pre-existing BTE cover which appears to be satisfactory for a claim of that size, then in the ordinary course of things that claimant should be referred to the relevant BTE insurer.”
“43. … On the other hand they considered that in larger cases, or those which raised unusual or difficult issues, it would usually be appropriate for a claimant to elect to purchase an ATE-based funding arrangement in preference to invoking a BTE policy, unless it could be shown that the latter was capable from the outset of providing what they described as a bespoke service adequate to the nature of the claim. 44. In this case we are not concerned either with a larger case or with a case which raised unusual or difficult issues. A judgment concerned with those types of case will have to await an appeal where an issue of this kind arises directly for decision.”