“If yes you will need to apply as a corporate client.”
“Works in Crypto or Fintech Industry – No”
“23. Applicable Law; Arbitration PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND IT LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF. You and Payward agree to arbitrate any dispute arising from these Terms or your use of the Services, except for disputes in which either party seeks equitable and other relief for the alleged unlawful use of copyrights, trademarks, trade names, logos, trade secrets or patents. ARBITRATION PREVENTS YOU FROM SUING IN COURT OR FROM HAVING A JURY TRIAL. … You and Payward further agree…(b) that any arbitration will occur in San Francisco, California; (c) that arbitration will be conducted confidentially by a single arbitrator in accordance with the rules of JAMS; and (d) that the state or federal courts in San Francisco, California have exclusive jurisdiction over any appeals of an arbitration award and over any suit between the parties not subject to arbitration. … Any dispute between the parties will be governed by these Terms and the laws of the State of California and applicable United State law, without giving effect to any conflict of laws principles that may provide for the application of the law of another jurisdiction.”
“Rule 4. Conflict with Law If any of these Rules, or modification of these Rules agreed to by the Parties, is determined to be in conflict with a provision of applicable law, the provision of law will govern over the Rule in conflict, and no other Rule will be affected.”
“… where a company systematically places an arbitration clause in its agreements with individual consumers and there is minimal, if any, negotiation between the parties as to the procedures or other terms of the arbitration clause. A consumer is defined as anindividual who seeks or acquires any goods or services, primarily for personal family or household purposes, including the credit transactions associated with such purchases, or personal banking transactions.”
“3. Remedies that would otherwise be available to the consumer under applicable federal, state or local laws must remain available under the arbitration clause, unless the consumer retains the right to pursue the unavailable remedies in court.”
“2. Arbitration Agreement The parties’ arbitration provision is set forth in Payward’s Terms of Service under the heading “Applicable Law; Arbitration.”
“1. Pursuant to JAMS Rule 11, the Arbitrator is to resolve disputes regarding arbitrability and jurisdiction. As set forth in the Payward Terms of Service (“Terms”), consumers using the Payward platform to buy and sell crypto assets are required to accept the company’s arbitration provision. The Terms are set forth in a clickwrap agreement through the account signup page with a blue hyperlink to the Terms. Respondent was required to check a box showing that he read and agreed to the Terms in order to use Payward’s services. The Terms are clear that the arbitration will be administered pursuant to California law and the JAMS Rules. The Rules are easily available on line. The entire process is typical of those used in many online businesses and routinely enforced in California. Crawford v.Beachbody, LLC, No. 14cv1583-GPC (KSC) (S.D. Cal. Nov. 5, 2014). Respondent is an attorney in the U.K. who has been a customer of Payward since March 31, 2017. At the outset of the relationship with Payward, he had an opportunity to click on a blue hyperlink and review the Terms. The Terms include an arbitration provision that is highlighted and set off in capital letters: “PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND IT LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF” followed by the details of the arbitration provision. Respondent clearly made a choice to use the Payward platform even though he could have chosen to work with one of Payward’s competitors. He has failed to prove procedural or substantive unconscionability. The arbitration provision is enforceable under California law. Uptown Drug Co.,Inc. v. CVS Caremark Corp., 962 F. Supp. 2d 1172 (N.D. Cal.2013). Respondent’s acceptance of the Terms shows consent to jurisdiction in California. Automattic, Inc. v. Steiner, 82 F. Supp. 3d 1011 (N.D. Cal. 2015). Respondent’s challenges to arbitrability and jurisdiction are denied. Payward’s Motion to Confirm Arbitration and Jurisdiction is granted. Pursuant to Rule 11, the resolution of this issue by the Arbitrator is final. 2. Payward’s assertion that this is not a consumer arbitration is denied. The Arbitration Minimum Standards apply “where a company systematically places an arbitration clause in its agreements with individual consumers and there is minimal, if any, negotiation between the parties as to the procedures or other terms of the arbitration clause.”
“PARTIAL FINAL AWARD I. INTRODUCTION AND PROCEDURAL STATEMENT THE UNDERSIGNED ARBITRATOR, having been designated in accordance with the arbitration agreement between the parties, and having been duly sworn, and having read and heard argument on the motions submitted by the parties at a hearing held on the Zoom platform on July 8, 2022, hereby Denies Respondent’s challenges to arbitrability and jurisdiction and Grants Claimants’ Motion to Confirm arbitrability and jurisdiction. My determinations on these issues are set forth in Prehearing Order No. 2 dated July 12, 2022. II. ANALYSIS Pursuant to JAMS Rule 11 (b), the Arbitrator is to resolve disputes regarding arbitrability and jurisdiction. As set forth in the Payward Terms of Service (“Terms”), consumers using the Payward platform to buy and sell crypto assets are required to accept the company’s arbitration provision. The Terms are set forth in a clickwrap agreement through the account sign up page with a blue hyperlink to the Terms. Respondent was required to check a box showing that he read and agreed to the Terms in order to use Payward’s services. The Terms clearly state that disputes will be resolved through arbitration administered through JAMS pursuant to California law and the JAMS Rules. The JAMS Comprehensive Arbitration Rules and Procedures are easily available on line. The entire process is typical of those used in many online businesses and routinely enforced in California. Crawford v.Beachbody, LLC, No. 14cv1583-GPC (KSC) (S.D. Cal. Nov. 5, 2014). Respondent is an attorney in the U.K. who has been a customer of Payward since March 31, 2017. At the outset of his relationship with Payward, he had an opportunity to click on a blue hyperlink and review the Terms. The Terms include an arbitration provision that is highlighted and set off in capital letters: “PLEASE READ THE FOLLOWING PARAGRAPH CAREFULLY BECAUSE IT REQUIRES YOU TO ARBITRATE DISPUTES WITH US AND IT LIMITS THE MANNER IN WHICH YOU CAN SEEK RELIEF” followed by the details of the arbitration provision. Respondent clearly made a choice to use the Payward platform even though he could have chosen to work with one of Payward’s competitors. He has failed to prove procedural or substantive unconscionability. The arbitration provision is enforceable under California law. Uptown Drug Co.,Inc. v. CVS Caremark Corp., 962 F. Supp. 2d 1172 (N.D. Cal.2013). Respondent’s acceptance of the Terms shows consent to jurisdiction in California. Automattic, Inc. v. Steiner, 82 F. Supp. 3d 1011 (N.D. Cal. 2015). III. DETERMINATIONS ON THE CLAIMS Respondent’s challenges to arbitrability and jurisdiction are denied. Payward’s Motion to Confirm Arbitration and Jurisdiction is granted. Pursuant to JAMS Rule 11, the resolution of this issue by the Arbitrator is final. IV. FURTHER PROCEEDINGS As set forth in the PROCEDURAL AND SCHEDULING ORDER (AMENDED) dated June 15, 2022, hearings in this case will take place on the Zoom platform on October 5-7, 2022. The time of each hearing day shall be set to accommodate Respondent who may be participating from the U.K. After the hearings, final briefing, and closing arguments, I will issue a Final Award that shall incorporate the contents of this Partial Final Award. July 29, 2022”
“Respondent Blames Payward for his Losses and Hires U.K. Counsel Despite the warnings presented in the Terms, Mr. Chechetkin attempted to blame Payward for his losses. Worse, he hired U.K. attorneys who began “formulating aclaim” to be brought in the U.K. courts despite the fact that his claims were subject to the arbitration provision in the Terms of Service. The details of the U.K. claims need not be recited here, except to say that Payward was forced to hire its own counsel in the U.K. and incurred the costs of doing so. All of these actions by Mr. Chechetkin caused delay and unnecessary expense. III. DETERMINATIONS ON THE CLAIMS 1. Respondent’s challenges to arbitrability and jurisdiction are denied as set forth in the Partial Final Award that is incorporated herein. The arbitration agreement set forth in the Terms is both valid and enforceable. 2. Pursuant to the contract, Respondent is bound to arbitrate his disputes with Payward. He is enjoined from filing or prosecuting a claim against Payward in court, whether in the U.K. or other jurisdiction. 3. Respondent Anticipatorily Breached the Terms when he threatened suit in the U.K. 4. Respondent breached the Terms of Service in the contract, when he filed an action against Payward in the U.K. The Terms clearly called for the resolution of disputes through arbitration administered by JAMS under the JAMS Rules. 5. Respondent assumed the risk of trading on Payward’s platform. As set forth above, Payward adequately disclosed the risks of margin trading in detail in the Terms. 6. As set forth in Prehearing Order No. 2, Payward’s assertion that this is not a consumer arbitration is denied. The Consumer Minimum Standards apply to this arbitration. 7. Respondent’s assertion that Payward should repay the 613,000 pounds he deposited into his account is denied. Respondent engaged in risky margin trading, assumed the risk, and caused the loss of the money in his account. 8. Payward’s claim for attorneys’ fees and costs for both this arbitration and the case brought in the U.K. is denied as prohibited by the Consumer Minimum Standards (see Standard No. 6). This Final Award is in full and complete settlement and satisfaction of any and all claims submitted in this arbitration. Any other claim not specifically addressed herein is deemed denied. October 18, 2022”
“2 Key definitions … (3) “Consumer” means an individual acting for purposes that are wholly or mainly outside that individual’s trade, business, craft or profession.”
“[71] “Public policy” as referred to in section 103(3) of the Arbitration Act means the public policy of England and Wales (as the country in which enforcement is sought) in maintaining the fair and orderly administration of justice. The classic formulation as to what is seen as contrary to public policy is “contrary to the fundamental conceptions of morality and justice” of the forum. IPCO (Nigeria) Ltd v Nigerian National Petroleum Corpn[2005] EWHC 726 (Comm) [13]; Deutsche Schachtbau- und Tiefbohrgesellschaft mbH v Ras Al Khaimah National Oil Co[1987] 3 WLR 1023 , 1035.”
“71 Duty of court to consider fairness of term (1) Subsection (2) applies to proceedings before a court which relate to a term of a consumer contract. (2) The court must consider whether the term is fair even if none of the parties to the proceedings has raised that issue or indicated that it intends to raise it. (3) But subsection (2) does not apply unless the court considers that it has before it sufficient legal and factual material to enable it to consider the fairness of the term.”
“Article 6 … (2) Member States shall take the necessary measures to ensure that the consumer does not lose the protection granted by this Directive by virtue of the choice of the law of a non-Member country as the law applicable to the contract if the latter has a close connection with the territory of the Member States”
“62 Requirement for contract terms and notices to be fair (1) An unfair term of a consumer contract is not binding on the consumer. (2) An unfair consumer notice is not binding on the consumer. (3) This does not prevent the consumer from relying on the term or notice if the consumer chooses to do so. (4) A term is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations under the contract to the detriment of the consumer. (5) Whether a term is fair is to be determined— (a) taking into account the nature of the subject matter of the contract, and (b) by reference to all the circumstances existing when the term was agreed and to all of the other terms of the contract or of any other contract on which it depends. (6) A notice is unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations to the detriment of the consumer. (7) Whether a notice is fair is to be determined— (a) taking into account the nature of the subject matter of the notice, and (b) by reference to all the circumstances existing when the rights or obligations to which it relates arose and to the terms of any contract on which it depends.” (a) taking into account the nature of the subject matter of the contract, and (b) by reference to all the circumstances existing when the term was agreed and to all of the other terms of the contract or of any other contract on which it depends. (a) taking into account the nature of the subject matter of the notice, and (b) by reference to all the circumstances existing when the rights or obligations to which it relates arose and to the terms of any contract on which it depends.”
“Article 3 1. A contractual term which has not been individually negotiated shall be regarded as unfair if, contrary to the requirement of good faith, it causes a significant imbalance in the parties' rights and obligations arising under the contract, to the detriment of the consumer. 2. A term shall always be regarded as not individually negotiated where it has been drafted in advance and the consumer has therefore not been able to influence the substance of the term, particularly in the context of a pre-formulated standard contract. The fact that certain aspects of a term or one specific term have been individually negotiated shall not exclude the application of this Article to the rest of a contract if an overall assessment of the contract indicates that it is nevertheless a pre-formulated standard contract. Where any seller or supplier claims that a standard term has been individually negotiated, the burden of proof in this respect shall be incumbent on him. 3. The Annex shall contain an indicative and non-exhaustive list of the terms which may be regarded as unfair. Article 4 1. Without prejudice to Article 7, the unfairness of a contractual term shall be assessed, taking into account the nature of the goods or services for which the contract was concluded and by referring, at the time of conclusion of the contract, to all the circumstances attending the conclusion of the contract and to all the other terms of the contract or of another contract on which it is dependent. 2. Assessment of the unfair nature of the terms shall relate neither to the definition of the main subject matter of the contract nor to the adequacy of the price and remuneration, on the one hand, as against the services or goods supplies in exchange, on the other, in so far as these terms are in plain intelligible language. Article 5 In the case of contracts where all or certain terms offered to the consumer are in writing, these terms must always be drafted in plain, intelligible language. Where there is doubt about the meaning of a term, the interpretation most favourable to the consumer shall prevail. This rule on interpretation shall not apply in the context of the procedures laid down in Article 7 (2).”
“An Act to make provision about the regulation of financial services and markets…”
“19 The general prohibition. (1) No person may carry on a regulated activity in the United Kingdom, or purport to do so, unless he is— (a) an authorised person; or (b) an exempt person. (2) The prohibition is referred to in this Act as the general prohibition.” (a) an authorised person; or (b) an exempt person. ii) Contravention of the general prohibition is provided for in s. 23: “23 Contravention of the general prohibition or section 20(1) or (1A). (1) A person who contravenes the general prohibition is guilty of an offence and liable— (a) on summary conviction, to imprisonment for a term not exceeding six months or a fine not exceeding the statutory maximum, or both; (b) on conviction on indictment, to imprisonment for a term not exceeding two years or a fine, or both.” (a) on summary conviction, to imprisonment for a term not exceeding six months or a fine not exceeding the statutory maximum, or both; (b) on conviction on indictment, to imprisonment for a term not exceeding two years or a fine, or both.” iii) The unenforceability of agreements made in contravention of the general prohibition, and the consequences of such unenforceability, is provided for in s. 26: “26 Agreements made by unauthorised persons. (1) An agreement made by a person in the course of carrying on a regulated activity in contravention of the general prohibition is unenforceable against the other party. (2) The other party is entitled to recover— (a) any money or other property paid or transferred by him under the agreement; and (b) compensation for any loss sustained by him as a result of having parted with it.” (a) any money or other property paid or transferred by him under the agreement; and (b) compensation for any loss sustained by him as a result of having parted with it.”
“Part of the purpose of s 71 itself is so that decisions on consumer rights are made in public. They may have precedential value. The decisions are not only for the benefit of the individual consumer in the instant case but for the benefit of the consumers as a class (see Oce´ano Grupo Editorial SA v Roccio´ Murciano Quintero (Joined cases C-240/98 to C-244/98) EU:C:2000:346,[2000] ECR I-4941 ,[2002] 1 CMLR 1226 (at para 28)).”
“20. A term which has the object or effect of excluding or hindering the consumer's right to take legal action or exercise any other legal remedy, in particular by… (a) requiring the consumer to take disputes exclusively to arbitration not covered by legal provisions…”
“… in order to ascertain whether a term causes a “significant imbalance” in the parties’ rights and obligations arising under the contract, to the detriment of the consumer, it must in particular be considered what rules of national law would apply in the absence of an agreement by the parties in that regard. Such a comparative analysis will enable the national court to evaluate whether and, as the case may be, to what extent, the contract places the consumer in a legal situation less favourable than that provided for by the national law in force.”
“[151] There are in my view three answers. The first comes back to the public importance of decisions vindicating (or not) consumers’ rights. The case Mr Soleymani is seeking to make has implications for consumers in general in this jurisdiction and it is important that they are considered and ruled upon in public in a court. Therefore, the s 9(4) issues should be decided at a trial and not left to be decided in the arbitral tribunal. [152] The second answer is that the consumer protection rights under our law involve domestic concepts which our court is far better placed to adjudicate upon than a New York arbitrator. Even if it were certain that the New York Tribunal would apply UK law (as to which see the effect of the proffered undertaking addressed below), it engages principles which are the subject matter of our domestic jurisprudence, not simply some general notion of fairness. [153] The third answer is that the suggested approach prejudges the issue, which is not suitable for summary determination, as to whether the arbitration agreement does in fact operate unfairly on Mr Soleymani. If the invalidity argument is good, the very reasons which make it good, namely that it places an unfair burden on Mr Soleymani, weigh against allowing the tribunal to decide the issue under its Kompetenz-Kompetenz jurisdiction. The Judge’s finding that there would be nothing unfair about leaving it to the arbitrator to decide that issue is inconsistent with her recognition that there was a triable issue whether this was an unfair arbitration agreement.”