“Hi Iain … Just to confirm, you are placing orders and committing to the yearly quantity against all lines detailed below based on the ROS you have provided… We have agreed that you will call off stock, in exactly the same way as HiGlow, on an ad hoc basis within a 12 month period… [there was then a table of 9 products with quantities and prices] If you could drop me a note to confirm all the above ASAP that would be great, I shall then be in a position to push the button at this end. Thanks Steph”
“Hi Steph Please go ahead with the below, happy on Nature's Alchemist… Regards Iain”
“…This guide is provided for the exclusive use of Superdrug's existing and prospective suppliers. Its aim is to provide a thorough understanding of the way we work to enable us both to get the best from our shared supply chain. In this Supplier Guide we explain each stage of supply relationship with Superdrug, from initial negotiations with our buyers, through the order process, delivery, replenishment and invoicing… Once negotiations with the Superdrug Buyer are finalised, we will draw up a summary of the agreed 'Trading Terms'… This will form an important reference document for both parties, covering payment terms, distribution discounts, damages allowance etc…. We also need to confirm the contractual framework for supply of the products to us. Therefore, as well as any applicable Trading Terms … We need each Supplier to acknowledge our General Conditions of Purchase, which form the contractual backdrop for each Purchase Order… The Category Supply team will create initial purchase orders with a specified delivery date and time allocated to you … ”
“I do not recall thinking very much about the email at the time because its purpose was to confirm what we had already discussed. I was clear in my own mind that Steph knew that it was not my job to place orders and that this was done by the supply chain and there was no commitment until a purchase order had been raised and, then, the commitment was only for the product in the purchase order. I would have expected anyone working in her position in the industry to know this. I also saw the reference to 'based on the ROS' and I knew that I had explained to Steph on more than one occasion that our only commitment was to the pipefill order and that any further orders would depend on the ROS, i.e. actual sales, to replenish the stock we have sold. I never once talked about committing to a certain volume or minimum order quantities. I have never confirmed an order other than by purchase order. It is not the way that ordering works in Superdrug and it is not how it worked when I was a buyer at Homebase or at Carphone Warehouse. In all my conversations with Athena I made it clear that our orders would be based on achieving a particular rate of sale. ”
“10. I can categorically confirm that Superdrug does not give volume commitments of this kind on products other than those that are Superdrug own branded. That is because we cannot know for certain in advance how well a product will sell. The only commitment we give is in respect of the initial order, which is called an "intake order" or a "pipefill". This commitment is only confirmed when the supply chain actually places an order… 11. I am confident that [Ms Whincup]… knew very well that [Mr Sisson's] email was not intended to commit Superdrug to buying 483,449 units of a brand-new and untested range. Any reasonable person in Ms Whincup's position in the industry would know this… 11.2 … In my experience, other retailers in the fast-moving consumer goods sector also do not agree to buy significant quantities of new products upfront… Rather, retailers place an initial order, which is a binding commitment, and they only place further orders based on the actual rates of sale… I know this because I have spoken to buyers at Superdrug that have come from Asda, Sainsbury's and Boots and they have confirmed that the buying practices there are aligned with our own. I also know that Iain used to work at Homebase and Carphone Warehouse and he has confirmed that they operated in the same way… It is correct that own brand products are bought by agreeing a specific volume of stock at a price, but branded ranges like Natures Alchemist (and HiGlow) work by agreeing a forecast and calling off stock is necessary with no stock commitment at all. Seasonal and "when it's gone it's gone" products are also treated differently from ongoing ranges, as the former are also normally based on a specific volume commitment. 13 … It is well known in the industry that orders for non-own brand products are made by purchase order, that buyers do not typically raise purchase orders and that retailers do not enter into commitments to buy quantities of non-own brand goods in excess of the quantity set out in a particular purchase order. Accordingly no reasonable person in the industry would expect a "buyer" to have authority to agree a contract of the sort alleged by Athena. Secondly, even if this standard practice was to be departed from, the "order" Athena relies on in this case would be a significant commitment that clearly would have required a formal written contract and sign off at a senior level… No reasonable person in the industry would think that a contract of this sort could be agreed so casually. 14 To be clear, a buyer in Superdrug does not in fact buy stock in the sense of placing orders or giving contractual commitments. A buyer's role is to identify products that s/he would like Superdrug to stock and to work with the supplier to negotiate and agree a price at which Superdrug will place any orders for that stock for resale. The buyer him or herself does not place an order …”
“It is correct that own-brand products are bought by agreeing a specific volume of stock at a price, but branded ranges like Natures Alchemist (and HiGlow) work by agreeing a forecast and calling off stock as necessary with no stock commitment at all. Seasonal and 'when it's gone it's gone' products are also treated differently from ongoing ranges, as the former are also normally based on a specific volume commitment.”