“5.4.3 On the arrival of a member of the public (who wishes to hand deliver an item(s)) to The Cube, Level 8 Reception staff should check whether they are on the visitors list and have them sign the Visitors Book. … Where no prior arrangements have been made, Level 8 Reception staff should advise the member of the public that they are unable to accept the item for security purposes and that they should use a recognised courier service. In the instance that the individual is insistent on hand delivering the item, they should be given a leaflet summarising the organisation’s policy on hand deliveries and advised to make an arrangement with the staff member to whom it needs to be delivered.” … Where no prior arrangements have been made, Level 8 Reception staff should advise the member of the public that they are unable to accept the item for security purposes and that they should use a recognised courier service. In the instance that the individual is insistent on hand delivering the item, they should be given a leaflet summarising the organisation’s policy on hand deliveries and advised to make an arrangement with the staff member to whom it needs to be delivered.”
“Level 8 Reception staff are responsible for: 36. • informing unexpected visitors making a hand delivery of the organisation’s policy on hand deliveries and providing them with a leaflet summarising the policy”
“We are urgently trying to locate two client matter files which may have been hand delivered to the SRA by Soophia Khan of Sophie Khan & Co on or about22 May 2019 . The files relate to clients by the name of Mark Martin and Julia and Andrew Coulthard. If you have these files, or know where they are, please contact Martin Guest in our Investigation & Supervision Department as soon as possible. This information is required in connection with a claim which we have brought against Sophie Khan & Co to enforce a production notice.”