"I approach this point by reminding myself that this is not a scheme designed to achieve a commercial advantage for Aviva: it is not a scheme that Aviva would have promoted were it not for the uncertainties caused by Brexit. It is also not a scheme under which some policyholders are being prejudiced in order to provide benefits to other policyholders: the potential prejudice to policyholders arises from an external source. Some latitude is therefore required."
"The conclusion from the above is that the time and effort required to identify and contact each individual Market Participant who may hold policyholder contact data for the Match and Attach process is disproportionate, especially given the fact that, even if data is obtained, there would be a further reduction in usable volume due to the data being incomplete and not current."