“Your contract of insurance is between you ... and [NIG]. Warranty Holdings Ltd acts as agent for NIG in respect of the issue of this policy. In return for the premium, NIG provides the benefits described in this policy booklet. These are on and subject to the terms and conditions in this policy booklet.” 9. On the same page there is this separate text: “WHA Limited will deal with any claims arising under your policy. If your vehicle breaks down please call WHA’s Customer Support line… for advice on the best course of action and the nearest approved repairer.”
“NIG will provide cover for mechanical breakdown as set out in the policy during the period of insurance.”
“NIG reserves the right to provide replacement parts and to carry out repairs under this policy or to arrange for their provision by other persons”
“1. Obtain policy type and number from the proposal form … Check proof of servicing. 2. With policyholder’s authority, including agreement to pay all costs incurred by the repairer which do not form part of an authorised repair, establish precise cause of failure and the cost parts and labour required for the repair. 3. To obtain authorisation to carry out a repair phone WHA’s Claims department. No rectification to be carried out without prior authority from WHA. 4. After obtaining authority and having carried out the repair in accordance with the authority given, send a detailed VAT repair invoice for all parts used in the authorised repair and the authorised labour costs together with any relevant service invoices to WHA. 5. Obtain payment from policyholder of all costs in excess of those authorised by WHA.”
“in the event of a claim or loss hereunder or under a NIG Policy, no payment, repair, offer, or compromise shall be made in respect of any claims or losses under any NIG Policy without the consent of the Reinsurer who shall have the sole right to appoint adjusters and / or assessors and to control, or to appoint such person as it thinks fit to control, all claims handling, negotiations, investigations, adjustments and settlements in connection with such claims and losses and to make payment in respect thereof under and in accordance with the terms of the relevant NIG Policy Document”
“It is agreed that in consideration for the payment by the Reinsured of the premiums hereinafter referred to and the right of the Reinsurer to control or to appoint such person as it thinks fit to control, all claims handling … 5.2 the Reinsurer shall procure that title to all parts which are appropriated for use in a repair under a valid claim under any NIG Policy shall be transferred to the Reinsurer together with the benefit of all rights in respect of such parts including the benefit of all warranties implied by law and the Reinsurer hereby agrees that all such parts and such rights which are transferred to it shall immediately after such transfer to it be transferred to the Reinsured prior to such parts being fitted in the policyholder’s vehicle”
“3.1 Viscount hereby appoints WHA, and WHA hereby accepts its appointment by Viscount, subject to the terms of this Agreement, to appoint adjusters and / or assessors and to control all claims handling, negotiations, investigations, adjustments and settlements in connection with claims and losses under NIG Policies and to make payment in respect thereof under and in accordance with the terms of the relevant NIG Policy Documents which are subject to the terms of the Retrocession Agreement”
“[WHA will] handle, investigate, control, negotiate, validate, process, administer, and settle all claims arising under NIG Policies in accordance with the terms of the relevant NIG Policy Documents including during any run-off period should this Agreement be terminated”
“(a) “supply” in this Act includes all forms of supply, but not anything done otherwise than for a consideration; (b) anything which is not a supply of goods but is done for a consideration (including, if so done, the granting, assignment or surrender of any right) is a supply of services”
“Questions such as who benefits from the service or who is the consumer of it are not helpful. The answers are likely to differ according to the interest which various people may have in the transaction. The matter has to be looked at from the standpoint of the person who is claiming the deduction by way of input tax. Was something done for him for which, in the course or furtherance of a business carried on by him, he has had to pay a consideration which has attracted VAT? The fact that someone else -in this case the prospective purchaser -also received a service as part of the same transaction does not deprive the person who instructed the service and who has had to pay for it of the benefit of the deduction.” 31. Secondly, Lord Millett at 418: “[The taxpayer] must identify the payment of which the tax to be deducted formed part; if the goods or services are to be paid for by someone else he has no claim to a deduction. Once the taxpayer has identified the payment the question to be asked is did he obtain anything -anything at all -used or to be used for the purposes of his business in return for that payment? This will normally consist of the supply of goods or services to the taxpayer. But it may equally well consist of the right to have goods delivered or services rendered to a third party. The grant of such a right is itself a supply of services.”
“WHA’s business in this connection is, as we have already noted, to discharge the liabilities of the insurer using money provided for the purpose by Viscount. There was no evidence showing that the benefit of the garage’s supply of labour and parts is used for the purposes of WHA’s business. The benefit of those enures to the insured or the insurer but not to WHA. It follows that there is no supply by WHA to Viscount of the benefit of the supplies of labour and parts.”
“The supplies made by the garages are not used for the purposes of WHA’s own business which is simply to handle claims for a flat rate fee. That is the position whether those supplies are used for the purpose of the insurer’s business or (as we think to be the case) are used by the insured.”
“The “Claims Procedure” ... requires the garage to obtain authorization from WHA to carry out repairs and directs that invoices for authorized repairs are to be sent to WHA. As we read it, this commits WHA to pay for authorized repairs. It does not, however, make WHA the customer of the garage. Still less does it operate to transfer title to the parts through WHA and into the Gibraltar loop.”
“services used or to be used for the purposes of any business carried on or to be carried on by him”
“B. Other exemptions Without prejudice to other Community provisions, Member States shall exempt the following under conditions which they shall lay down for the purpose of ensuring the correct and straightforward application of the exemptions and of preventing any possible evasion, avoidance on abuse: (a) insurance and reinsurance transactions, including related services performed by insurance brokers and insurance agents”
“4. The provision by an insurance broker or insurance agent of any of the services of an insurance intermediary in a case in which those services (a) are related (whether or not a contract of insurance or reinsurance is finally concluded) to any such provision of insurance or reinsurance as falls, or would fall, within item 1, 2 or 3; and (b) are provided by that broker or agent in the course of his acting in an intermediary capacity. Notes: (1) For the purposes of item 4 services are services of an insurance intermediary if they fall within any of the following paragraphs ….. (c) the provision of assistance in the administration and performance of such contracts, including the handling of claims;” (a) are related (whether or not a contract of insurance or reinsurance is finally concluded) to any such provision of insurance or reinsurance as falls, or would fall, within item 1, 2 or 3; and (b) are provided by that broker or agent in the course of his acting in an intermediary capacity. Notes: (1) For the purposes of item 4 services are services of an insurance intermediary if they fall within any of the following paragraphs ….. (c) the provision of assistance in the administration and performance of such contracts, including the handling of claims;”
“82. The claims handling supply involves responding to the insured when he wants to make a claim, checking whether he is covered, advising him of suitable authorized repairers (or, where he has already had the vehicle repaired, advising him to get the garage’s invoice met by WHA), setting up bulk supply arrangements for parts, appointing loss adjusters, authorizing repairers authorizing repairs, etc. All those functions are carried out by WHA as principal and in return for the flat rate fee. Then comes the satisfaction of the claim. That supply does not start until the claim has been authorized. It involves checking and paying the garage’s invoice using funds provided for the purpose by Viscount as the float.”
“the provision of assistance in the administration and performance of [insurance] contracts, including the handling of claims”
“Applying [the principle that exceptions are to be read narrowly] one can say that if a service is only remotely or incidentally connected with an insurance transaction it is not “related to” it; there must be a close nexus between the service and the insurance transaction concerned. So, for example, if an insurance agent supplies secretarial or general computer supplies to an insurance company the exemption would not apply.”
“(9) “Item 4 does not include the supply of any services’ by loss adjusters, average adjusters, motor assessors, surveyors or other experts except where (a) the services consist in the handling of a claim under a contract of insurance or reinsurance; (b) the person handling the claim is authorised when doing so to act on behalf of the insurer or reinsurer; and (c) that person’s authority so to act includes written authority to determine whether to accept or reject the claim and, where accepting it in whole or in part, to settle the amount to be paid on the claim.” (a) the services consist in the handling of a claim under a contract of insurance or reinsurance; (b) the person handling the claim is authorised when doing so to act on behalf of the insurer or reinsurer; and (c) that person’s authority so to act includes written authority to determine whether to accept or reject the claim and, where accepting it in whole or in part, to settle the amount to be paid on the claim.”
“(10) Item 4 does not include the supply of any services which (a) are supplied in pursuance of a contract of insurance or reinsurance or of any arrangements made in connection with such a contract, and (b) are so supplied either (i) instead of the payment of the whole or any part of any indemnity for which the contract provides, or (ii) for the purpose, in any other manner, of satisfying any claim under that contract, whether in whole or in part” (a) are supplied in pursuance of a contract of insurance or reinsurance or of any arrangements made in connection with such a contract, and (b) are so supplied either (i) instead of the payment of the whole or any part of any indemnity for which the contract provides, or (ii) for the purpose, in any other manner, of satisfying any claim under that contract, whether in whole or in part”