“in order to inspect the fittings, pipes, lines or plant, to ascertain the quantity of fuel conveyed to the premises, to cut off or discontinue the supply, to ascertain whether the supply has been reconnected following disconnection, to remove or replace any meter or other fitting, or do any other such thing for which they have a right of entry under Schedule 6 of theElectricity Act 1989 if needs be by force”
“We found these facts: 3. The Ikpaland Enterprise UK (The applicant) entered a business electricity contract with Npower Solution in or around December 2022. On21 December 2022 an electric meter was installed at the premises. Npower accepted that the invoices for payment were sent to the billing address for the first few months. Invoices were sent to DYLAN COOMBER, The Bull, Rainham Road South, Dagenham, Essex, RM10 8AQ. This was listed as “Billing address” on the contract that the applicant signed and returned to Npower. The applicant had instructed Dylan Coomber to act on their behalf. Prior to April 2023, the applicant failed to bring to the attention of Npower that they were not receiving invoices for their consumption of electricity. Later the billing address was updated. The applicant did not make payments throughout 2023 but made a single payment of£4.5K in December 2023, leaving a balance of£20K . 4. Npower confirmed the meter was working properly and was issuing meter readings. 5. The applicant acknowledged that they did not make regular payments because of the disputed energy costs which were linked to the meter. The applicant disputed was the right model meter had been installed for their commercial premises. The applicant was of the view that the meter was over-specified for their business. 6. Npower confirmed that they offered payment plans to the applicant and these offers were declined because of the same reasons as above regarding the meter and costs. 7. On behalf of the applicant, it was contended that, a. An engineer installed the electric meter on21 December 2022 . The building was derelict for many years and was being wired up at the time for installation. As a result, the applicant did not connect the meter until February 2023. b. On12 April 2023 the applicant received the first invoice with a demand for immediate payment in the sum of£6776.06 from Npower. c. The applicant lodged a complaint to the Npower through their agent. Npower sent bills through the applicant’s agent in the region£22,000 for 3 months’ supply. On investigation Npower admitted that the meter was faulty and was not sending out readings. The applicant was asked to send photographs of the readings which is an indication that the meter was faulty. d. The applicant raised concerns that the wrong company and address had been billed. The applicant also raised concerns that the bill was too high as it included readings from December 2022 to part of February 2023 prior to the time when the meter was connected for supply. The applicant raised concerns with the type of meter installed. The applicant contented that they had the use of two fridges and two freezers all with newly LED lights. Npower refused to investigate their complaint and maintained that the meter were providing the correct data for billing purposes. e. The applicant had discovered that the meter installed was initially 07 meter which was too large for their operations. 07 meter was described as NonDomestic Maximum Demand meter with peak load factor between 30% to 40% suitable to for big businesses such as large pub, leisure centre or giant Supermarkets. f. Despite the complaints by the applicant about the unsuitability of the meter for their business, Npower upgraded the meter in November 2023 to 00 meter. 00 meter was described as meter profiled for businesses with peak load usage of electricity about 100 KW at top scale. The meter most suitable for the applicant’s business was 03 meter described as Non-Domestic Unrestricted meter intended for small businesses that do not consume large amounts of electricity. g. The applicant made proposals at different stages to pay£500 per month and at another time£1000 per month but the proposal was rejected by Npower. h. In January 2024 the applicant paid£4000 towards the billing and asked for a reasonable payment plan but the request was declined by Npower demanding immediate payment of£12000 which the applicant could not afford to pay. On behalf of the respondent, it was contended that: a. Invoices were sent to DYLAN COOMBER, The Bull, Rainham Road South, Dagenham, Essex, RM10 8AQ. This was the agent that the applicant had instructed to act on their behalf. The Bull, Rainham Road South, was listed as “Billing address” on the contract that the applicant signed and returned to Npower. The applicant never raised any issues regarding the address then. The applicant did not contact Npower prior to April 2023 to advise they were not receiving invoices despite knowing they were consuming power. The billing address was updated as soon as Npower were notified the changes were required. b. Invoices were billed to the applicant at the billing address provided by the applicant at point of contract. The applicant referred to the supply address which was originally listed as: Food & Firkin - The Bitter End, 15 High Street, 15 Romford, Essex, RM1 1JU. This address was taken from Ecoes (The National Database for Electricity) as per normal process when an account was set up. The company name listed on the supply address at the time, was likely a previous occupant, and this was removed upon request. The address itself was correct other than a duplicate of the door number in the second line. This address was listed on the contract that the applicant signed and returned to Npower. c. The meter was not faulty. There was a communication fault which was fixed, and the applicant had continued to receive actual readings since. There was no evidence provided by the applicant to suggest that there were issues with the meter readings. d. In June 2023 Npower emailed that applicant to explain that the applicant had been billed up to an actual reading and the total amount of consumption used was correct. It was explained that instead of just having the consumption spread between February up to April it had been spread from December to April. It was the way Npower system bills, but the total amount of electricity used, and cost would be the same. e. The applicant was offered a payment plan based on the proposal he suggested, and the applicant failed to adhere to this, so it was revoked. f. The applicant was advised that as Npower were receiving actual readings, Npower had no reason to believe that the meter was faulty. The applicant was asked to provide photographs of the meter so that Npower could compare them to the actual readings to see if they aligned. The applicant failed to do this. g. This was a new connection. The applicant’s requirements were given to Npower by the agent and applicant and a meter was installed based on that information. The applicant’s estimated consumption was also listed on the first page of the contract agreement which he has signed, and the applicant never raised any issues. h. The meter was upgraded as part of P272. P272 was a mandatory regulation that required energy suppliers to use half-hourly consumption data to calculate customer's bills. i. Npower had addressed all the applicant’s concerns as soon as they had been raised to Npower. 8. We were referred to paragraph10 Schedule 6 of theElectricity Act 1989 9. We were of the opinion that: a. The contract was binding and if the applicant failed to keep payments, then Npower had a legitimate request for the warrant. b. The applicant entered a contract with Npower and the condition of the contract was for the applicant to pay the bills. c. Npower made reasonable efforts with the applicant with payment plans options. d. The protracted discussion about meter models was not relevant to the applicant’s defence. What was relevant was the signed a contract and the failure to pay the bills. e. Consequently, we found that the applicant had failed to pay the bills and we granted a warrant to Npower to enter premises at 15 High Street, Romford, Essex, RM1 1JU in order to inspect the fittings, pipes, lines or plant, to ascertain the quantity of fuel conveyed to the premises, to cut off or discontinue the supply, to ascertain whether the supply has been reconnected following disconnection, to remove or replace any meter or other fitting, do any other such thing for which they have a right of entry under Schedule 6 of theElectricity Act 1989 if needs be by force. 10. The questions of the High Court are: Were the Magistrates correct in finding as a matter of law that there was no requirement for the Magistrates to have technical knowledge of the model of meter and suitability of meter for the type of business of the applicant to decide the contested hearing.” a. An engineer installed the electric meter on21 December 2022 . The building was derelict for many years and was being wired up at the time for installation. As a result, the applicant did not connect the meter until February 2023. b. On12 April 2023 the applicant received the first invoice with a demand for immediate payment in the sum of£6776.06 from Npower. c. The applicant lodged a complaint to the Npower through their agent. Npower sent bills through the applicant’s agent in the region£22,000 for 3 months’ supply. On investigation Npower admitted that the meter was faulty and was not sending out readings. The applicant was asked to send photographs of the readings which is an indication that the meter was faulty. d. The applicant raised concerns that the wrong company and address had been billed. The applicant also raised concerns that the bill was too high as it included readings from December 2022 to part of February 2023 prior to the time when the meter was connected for supply. The applicant raised concerns with the type of meter installed. The applicant contented that they had the use of two fridges and two freezers all with newly LED lights. Npower refused to investigate their complaint and maintained that the meter were providing the correct data for billing purposes. e. The applicant had discovered that the meter installed was initially 07 meter which was too large for their operations. 07 meter was described as NonDomestic Maximum Demand meter with peak load factor between 30% to 40% suitable to for big businesses such as large pub, leisure centre or giant Supermarkets. f. Despite the complaints by the applicant about the unsuitability of the meter for their business, Npower upgraded the meter in November 2023 to 00 meter. 00 meter was described as meter profiled for businesses with peak load usage of electricity about 100 KW at top scale. The meter most suitable for the applicant’s business was 03 meter described as Non-Domestic Unrestricted meter intended for small businesses that do not consume large amounts of electricity. g. The applicant made proposals at different stages to pay£500 per month and at another time£1000 per month but the proposal was rejected by Npower. h. In January 2024 the applicant paid£4000 towards the billing and asked for a reasonable payment plan but the request was declined by Npower demanding immediate payment of£12000 which the applicant could not afford to pay. On behalf of the respondent, it was contended that: a. Invoices were sent to DYLAN COOMBER, The Bull, Rainham Road South, Dagenham, Essex, RM10 8AQ. This was the agent that the applicant had instructed to act on their behalf. The Bull, Rainham Road South, was listed as “Billing address” on the contract that the applicant signed and returned to Npower. The applicant never raised any issues regarding the address then. The applicant did not contact Npower prior to April 2023 to advise they were not receiving invoices despite knowing they were consuming power. The billing address was updated as soon as Npower were notified the changes were required. b. Invoices were billed to the applicant at the billing address provided by the applicant at point of contract. The applicant referred to the supply address which was originally listed as: Food & Firkin - The Bitter End, 15 High Street, 15 Romford, Essex, RM1 1JU. This address was taken from Ecoes (The National Database for Electricity) as per normal process when an account was set up. The company name listed on the supply address at the time, was likely a previous occupant, and this was removed upon request. The address itself was correct other than a duplicate of the door number in the second line. This address was listed on the contract that the applicant signed and returned to Npower. c. The meter was not faulty. There was a communication fault which was fixed, and the applicant had continued to receive actual readings since. There was no evidence provided by the applicant to suggest that there were issues with the meter readings. d. In June 2023 Npower emailed that applicant to explain that the applicant had been billed up to an actual reading and the total amount of consumption used was correct. It was explained that instead of just having the consumption spread between February up to April it had been spread from December to April. It was the way Npower system bills, but the total amount of electricity used, and cost would be the same. e. The applicant was offered a payment plan based on the proposal he suggested, and the applicant failed to adhere to this, so it was revoked. f. The applicant was advised that as Npower were receiving actual readings, Npower had no reason to believe that the meter was faulty. The applicant was asked to provide photographs of the meter so that Npower could compare them to the actual readings to see if they aligned. The applicant failed to do this. g. This was a new connection. The applicant’s requirements were given to Npower by the agent and applicant and a meter was installed based on that information. The applicant’s estimated consumption was also listed on the first page of the contract agreement which he has signed, and the applicant never raised any issues. h. The meter was upgraded as part of P272. P272 was a mandatory regulation that required energy suppliers to use half-hourly consumption data to calculate customer's bills. i. Npower had addressed all the applicant’s concerns as soon as they had been raised to Npower. a. The contract was binding and if the applicant failed to keep payments, then Npower had a legitimate request for the warrant. b. The applicant entered a contract with Npower and the condition of the contract was for the applicant to pay the bills. c. Npower made reasonable efforts with the applicant with payment plans options. d. The protracted discussion about meter models was not relevant to the applicant’s defence. What was relevant was the signed a contract and the failure to pay the bills. e. Consequently, we found that the applicant had failed to pay the bills and we granted a warrant to Npower to enter premises at 15 High Street, Romford, Essex, RM1 1JU in order to inspect the fittings, pipes, lines or plant, to ascertain the quantity of fuel conveyed to the premises, to cut off or discontinue the supply, to ascertain whether the supply has been reconnected following disconnection, to remove or replace any meter or other fitting, do any other such thing for which they have a right of entry under Schedule 6 of theElectricity Act 1989 if needs be by force. Were the Magistrates correct in finding as a matter of law that there was no requirement for the Magistrates to have technical knowledge of the model of meter and suitability of meter for the type of business of the applicant to decide the contested hearing.”
“The Applicant did not contend in his grounds of application that the Magistrates needed to have “technical knowledge of the model of metre for the type of business of the applicant to decide the contested hearing.”
“(1) Where it is shown to the satisfaction of a justice of the peace, on sworn information in writing, (a) that admission to premises specified in the information is reasonably required by a gas operator or an electricity operator or by an employee of a gas operator or an electricity operator; (b) that the operator or any employee of the operator as the case may be, would, apart from the preceding section, be entitled for that purpose to exercise in respect of the premises a right of entry to which this Act applies; and (c) that the requirements (if any) of the relevant enactment have been complied with, then subject to the provisions of this section the justice may by warrant under his hand authorise the operator or any employee of the operator, as the case may be, to enter the premises, if need be by force. … (4) Every warrant granted under this section shall continue in force until— (a) the time when the purpose for which the entry is required is satisfied; or (b) the end of the period of 28 days beginning with the day on which the warrant was granted, whichever is the earlier. …” (a) that admission to premises specified in the information is reasonably required by a gas operator or an electricity operator or by an employee of a gas operator or an electricity operator; (b) that the operator or any employee of the operator as the case may be, would, apart from the preceding section, be entitled for that purpose to exercise in respect of the premises a right of entry to which this Act applies; and (c) that the requirements (if any) of the relevant enactment have been complied with, then subject to the provisions of this section the justice may by warrant under his hand authorise the operator or any employee of the operator, as the case may be, to enter the premises, if need be by force. … (a) the time when the purpose for which the entry is required is satisfied; or (b) the end of the period of 28 days beginning with the day on which the warrant was granted, whichever is the earlier. …”
“a dispute that is not shown to be a sham. In other words, the magistrates must be satisfied that any dispute to which a respondent makes reference has not been concocted or is a mere evasion tactic. If the respondent raises the existence of a genuine dispute, the magistrates must grapple with the question and decide it. Only if their view that it is not genuine is not a view reasonably open to a properly directed bench of magistrates would it be successfully appealable by way of case stated.”
“where a customer of an authorised supplier is to be charged for his supply wholly or partly by reference to the quantity of electricity supplied, the supply shall be given through, and the quantity of electricity shall be ascertained by, an appropriate meter”
“For the purposes of this paragraph a meter is an appropriate meter for use in connection with any particular supply if it is of a pattern or construction which, having regard to the terms on which the supply is to be charged for, is particularly suitable for such use.”
“In relation to a dispute arising under this paragraph between an electricity supplier and a customer, section 23 of this Act applies with the substitution, for references to the Authority (and references treated as references to the Authority) of references to the Secretary of State.”
“The protracted discussion about meter models was not relevant to the applicant's defence. What was relevant was the signed a contract and the failure to pay the bills.”
“The protracted discussion about meter models was not relevant to the applicant’s defence. What was relevant was the signed . . . contract and the failure to pay the bills.”
“The Company may change or add to the Charges at any time if: (a) there is a manifest error in the Charges the Company has quoted to the Customer; or the Company is given any incorrect, inaccurate, false or incomplete information (whether by the Customer or a third party) about the Charges, Meter, . . . or Profile Class: or where there is a change to the Customer's Meter (including to the way the Company is required to read or settle Data), . . . Profile Class; or . . . (e) information provided by the Customer, its authorised representative or an appointed agent being incorrect, false or incomplete . . . ” . . . (e) information provided by the Customer, its authorised representative or an appointed agent being incorrect, false or incomplete . . . ”